Unlocking the Full Potential of Software Asset Management

Chelsea Boyce

[Ed. note: In part two of an asset management series, we’re tackling software (SAM) today. Be sure to check out part one in the series on hardware asset management (HAM)]

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Introducing New CoreX Logo

Introducing the New CoreX

Meghan (Lockwood) Rexer

CoreX began with a simple idea: what if a consultancy could blend the agility of a startup with the experience of industry veterans, and always put people at the center?

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Channel Insider AI 50 Top Leaders 2025 Monica Hidalgo

Monica Hidalgo Named One of the Top 50 AI Leaders by Channel Insider

Meghan (Lockwood) Rexer

We're thrilled to announce that Monica Hidalgo, Head of Global COE and Managed Services, has earned a spot on Channel Insider's Top 50 AI Leaders in the Channel for 2025. This prestigious annual recognition celebrates executives across MSPs, VARs, vendors, and consultancies who are driving meaningful AI innovation and creating tangible business imp...

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Unlocking the Full Potential of Software Asset Management
Chelsea Boyce

Unlocking the Full Potential of Software Asset Management

[Ed. note: In part two of an asset management series, we’re tackling software (SAM) today. Be sure to check out part one in the series on hardware ass...

Workflow Efficiency Featured Core Operations Efficiency ServiceNow Asset Management
Introducing New CoreX Logo
Meghan (Lockwood) Rexer

Introducing the New CoreX

CoreX began with a simple idea: what if a consultancy could blend the agility of a startup with the experience of industry veterans, and always put pe...

Improved Execution Featured ServiceNow
Channel Insider AI 50 Top Leaders 2025 Monica Hidalgo
Meghan (Lockwood) Rexer

Monica Hidalgo Named One of the Top 50 AI Leaders by Channel Insider

We're thrilled to announce that Monica Hidalgo, Head of Global COE and Managed Services, has earned a spot on Channel Insider's Top 50 AI Leaders in t...

Featured AI ServiceNow
The Art of Securing a ServiceNow Instance
David Kirkpatrick

The Art of Securing a ServiceNow Instance

A ServiceNow instance is a dedicated, isolated environment that includes its own applications, databases, and configurations. In turn, customers recei...

Featured ServiceNow Risk and Security
Spreadsheet with numbers representing a slower, more manual process of compliance.
David Kirkpatrick

When Growth Meets Governance: Assuring compliance at scale

As organizations undergo digital transformation and global expansion, they quickly realize the need for mature governance and standardized risk and co...

Improved Execution Featured
ServiceNow Q2 Earnings: Enjoying a “beat and raise” quarter
Meghan (Lockwood) Rexer

ServiceNow Q2 Earnings: Enjoying a “beat and raise” quarter

ServiceNow’s Q2 2025 results are in, and the company surpassed expectations across the board. With $3.113 billion in subscription revenue (up 22.5% ye...

Featured AI ServiceNow
Taking the Mystery out of AI in OT
David Kirkpatrick

Taking the Mystery out of AI in OT

Artificial intelligence dominates today’s headlines, from predictions of “superintelligence” to ad campaigns and daily industry news. But understandin...

Workflow Efficiency AI ServiceNow Industry: Manufacturing
Audit-Ready, Future-Proof: How One Team Transformed Risk Management at Scale
Jewel Andersen

Audit-Ready, Future-Proof: How One Team Transformed Risk Management at Scale

These days, risk doesn’t live in one place. It’s everywhere: inside and outside your organization, across tools, teams, and vendors. And if your appro...

Improved Execution Featured ServiceNow
Are You REALLY Ready for AI? We Ask an Expert.
David Kirkpatrick

Are You REALLY Ready for AI? We Ask an Expert.

It may come as no surprise that artificial intelligence is a foundational aspect of the Now Platform experience. If you watched any of the recent NBA ...

Workflow Efficiency Featured AI ServiceNow
The Anatomy of a 5-Star ServiceNow Implementation
Meghan (Lockwood) Rexer

The Anatomy of a 5-Star ServiceNow Implementation

If you’ve spent any time in the ServiceNow ecosystem, whether you're leading a digital transformation, optimizing employee experience, or trying to ma...

Workflow Efficiency Featured Core Operations Efficiency ServiceNow Theme: ServiceNow Strategy
Person sitting cross legged with coffee and laptop
David Kirkpatrick

7 ServiceNow Experts You Should Follow (Like, Right Now)

The ServiceNow ecosystem is sprawling, fun, and full of interesting news, opinions, and advice. Just think about the scope of this ecosystem. It encom...

Improved Execution Featured ServiceNow Theme: ServiceNow Strategy
The Top 7 ServiceNow Features You’re Not Using (But Should Be)
Shamus Oatis

The Top 7 ServiceNow Features You’re Not Using (But Should Be)

You’ve trusted ServiceNow’s core functionality and platform for years. Now, let’s uncover 7 features to take your experience to the next level.

ServiceNow Theme: ServiceNow Strategy
Speaker on stage at DPW 2025
Grant Pulver

What DPW 2025 Got Right About AI in Procurement

Nearly a month has passed since DPW New York 2025 wrapped, and I'm still processing what we experienced there. The most impactful events don't just de...

Featured AI ServiceNow
Woman assists machine in manufacturing plant.
David Kirkpatrick

Why Manufacturing’s Tech Stack Still Needs a Human Fix

There is a very real technology challenge in manufacturing sourcing and procurement. This manifests in the contrast of massive investment in tech with...

Improved Execution Featured Source-to-Pay Core Operations Efficiency ServiceNow Industry: Manufacturing
[ServiceNow eBook Excerpt] Four Benefits of Automating your Source-to-Pay Operations
Jewel Andersen

[ServiceNow eBook Excerpt] Four Benefits of Automating your Source-to-Pay Operations

Editor's Note: We initially published this excerpt in July 2024, but a year later, we found these takeaways to be just as relevant. So, we thought we'...

Workflow Efficiency Improved Execution Source-to-Pay ERP
Out of Sight, Top of Mind: Managing remote assets with ServiceNow
Chelsea Boyce

Out of Sight, Top of Mind: Managing remote assets with ServiceNow

At its core, asset management involves the comprehensive tracking and oversight of an organization’s (largely technology) assets to optimize usage, re...

Improved Execution Featured Core Operations Efficiency ServiceNow Asset Management
An open book on the beach.
Carol Tucunduva

Summer Reading: Soak up the ServiceNow strategy

As we reach the midpoint of 2025, it’s the perfect time to pause and assess what’s driving results and what’s just adding to the noise. AI automation ...

Workflow Efficiency Improved Execution ServiceNow Asset Management
A Deeper Dive into Agentic AI Use Cases
David Kirkpatrick

A Deeper Dive into Agentic AI Use Cases

Agentic AI is reshaping the future of business automation by enabling intelligent agents that reason, plan, orchestrate, collaborate, and autonomously...

Workflow Efficiency Featured AI
Reframing the Role of Support in ServiceNow Optimization
Meghan (Lockwood) Rexer

Reframing the Role of Support in ServiceNow Optimization

In enterprise IT, progress rarely happens in straight lines. Teams launch ambitious digital transformation initiatives only to find themselves mired i...

Workflow Efficiency Improved Execution Featured Core Operations Efficiency AI Theme: ServiceNow Strategy
ServiceNow Core Business Suite as an Organizational Single Point of Entry
Grant Pulver

ServiceNow Core Business Suite as an Organizational Single Point of Entry

During Knowledge 25 in Las Vegas, ServiceNow announced Core Business Suite, an AI-powered process tool for HR, procurement, finance, facilities, and l...

Workflow Efficiency Improved Execution Featured AI ServiceNow Theme: Process Automation
Is ServiceNow the Future of CRM?
David Kirkpatrick

Is ServiceNow the Future of CRM?

The CRM market is on track to hit nearly $100 billion in global revenue this year. Traditionally, customer relationship management (CRM) platforms hav...

Improved Execution Featured AI ServiceNow CRM
How to Align ‘Little T’ and ‘Big T’ in Your ServiceNow Strategy
Meghan (Lockwood) Rexer

How to Align ‘Little T’ and ‘Big T’ in Your ServiceNow Strategy

Most enterprise ServiceNow journeys start with a “thing” your organization is trying to implement or solve, meaning, your CMDB is on fire, or the new ...

Workflow Efficiency Featured ServiceNow Theme: ServiceNow Strategy
Using ServiceNow to Modernize the Traditional ERP
David Kirkpatrick

Using ServiceNow to Modernize the Traditional ERP

Traditional ERPs like SAP, Oracle NetSuite, and Microsoft Dynamics 365 are built to manage core transactional operations, like ledger accounting, reso...

Workflow Efficiency Improved Execution Featured ERP ServiceNow
Post-Knowledge 2025: What manufacturers need to know about ServiceNow’s AI leap
Jay Wigard

Post-Knowledge 2025: What manufacturers need to know about ServiceNow’s AI leap

Now that the dust has settled from Knowledge 2025, one takeaway stands out: ServiceNow is fully committed to enterprise AI transformation. For manufac...

Featured AI Knowledge 2025 Industry: Manufacturing
Notes from Knowledge 2025: Orchestrating the future of AI, data, and customer experience
Meghan (Lockwood) Rexer

Notes from Knowledge 2025: Orchestrating the future of AI, data, and customer experience

For CIOs and IT leaders navigating fragmented AI deployments, the message from Wednesday’s Knowledge 2025 keynote was simple: orchestration, not isola...

ServiceNow Knowledge 2025 Theme: CX
Notes from Knowledge 2025: Agentic AI transforms enterprise
Rick Wright

Notes from Knowledge 2025: Agentic AI transforms enterprise

If you are on the floor at Knowledge 2025 this week, the one resounding lesson is that the transition to real-time, intelligent enterprise operations ...

Featured AI ServiceNow Knowledge 2025
Notes from Knowledge 2025: AI as the enterprise central nervous system
Meghan (Lockwood) Rexer

Notes from Knowledge 2025: AI as the enterprise central nervous system

At ServiceNow’s Knowledge 2025, CEO Bill McDermott outlined a pivotal moment in enterprise technology. With a clear emphasis on AI’s role in transform...

Improved Execution AI ServiceNow Knowledge 2025
Using ServiceNow to Meet Audit and Compliance Requirements
Carol Tucunduva

Using ServiceNow to Meet Audit and Compliance Requirements

Stuck at home while everyone attends Knowledge 2025? (Even if you know the best ways attendees can make the most of their time at the event?) Don't wo...

Workflow Efficiency Featured Core Operations Efficiency AI ServiceNow
Knowledge 2025 Session Preview: Taking steps toward an AI future
Fritz Byam

Knowledge 2025 Session Preview: Taking steps toward an AI future

You’re probably thinking about AI, and if you’re not, just realize your competitor down the road is. Not thinking about AI is like ignoring the intern...

Improved Execution Featured AI
How to Get the Most From Knowledge 2025
CoreX Editorial Team

How to Get the Most From Knowledge 2025

If there’s one universal truth about tech conferences, it’s that inspiration hits fast, followed quickly by an exhale and a big, “Okay, what next?”

Workflow Efficiency Featured Core Operations Efficiency ServiceNow Theme: ServiceNow Strategy
How to Self-Fund Your ServiceNow Rollout
David Kirkpatrick

How to Self-Fund Your ServiceNow Rollout

For many organizations, integrating a platform as powerful as ServiceNow can feel like a big-ticket, big-roadmap initiative. (We like the term “big T....

Featured AI ServiceNow Theme: ServiceNow Strategy
Airborne view of the Las Vegas Strip, including the Venetian Hotel.
Jewel Andersen

Gearing Up for Knowledge 2025: Our must-see sessions and events

As you can probably tell by our recent posts, all of CoreX is excited for ServiceNow’s Knowledge 2025. That said, with more than 700 sessions to choos...

Workflow Efficiency Improved Execution Source-to-Pay Core Operations Efficiency ERP AI ServiceNow Theme: ServiceNow Strategy
ServiceNow's Enterprise Takeover Positions It Ahead of the Business Tech Curve
Meghan (Lockwood) Rexer

ServiceNow's Enterprise Takeover Positions It Ahead of the Business Tech Curve

ServiceNow is no longer just claiming a seat at the enterprise table. It's rebuilding the entire room. As the platform prepares to unveil its latest q...

Workflow Efficiency AI ServiceNow
Why ServiceNow Is a Smart Bet in an Uncertain Economy
David Kirkpatrick

Why ServiceNow Is a Smart Bet in an Uncertain Economy

We don’t need to state the obvious: Global headlines are dominated by economic uncertainty, from tariff confusion and unstable markets to geopolitical...

Workflow Efficiency Featured ServiceNow Theme: ServiceNow Strategy
How ServiceNow Meets the NIS2 OT Challenge
David Kirkpatrick

How ServiceNow Meets the NIS2 OT Challenge

Imagine this: A cybercriminal exploits a single vulnerability in a piece of manufacturing equipment, affecting multiple companies, halting production,...

Workflow Efficiency Featured Core Operations Efficiency ServiceNow
VIDEO: Dive into CoreX, ServiceNow, and NVIDIA OT Rapid Response
Meghan (Lockwood) Rexer

VIDEO: Dive into CoreX, ServiceNow, and NVIDIA OT Rapid Response

Hallo from Hanover Messe 2025! We’re just back from the event and have some exciting things to share.

Workflow Efficiency Featured AI ServiceNow Industry: Manufacturing
What Exactly is Agentic AI?
David Kirkpatrick

What Exactly is Agentic AI?

AI is evolving fast. This isn’t exactly a headline. But now it’s not just evolving in how it responds. It's starting to act. That’s the promise of age...

Workflow Efficiency Featured AI
The Path Ahead: 7 trends reshaping finance, procurement, and supply chain
Jewel Andersen

The Path Ahead: 7 trends reshaping finance, procurement, and supply chain

Around CoreX headquarters, we only just stopped saying “happy new year.” And yet the calendar tells us it’s already Q2 2025. But we did make good use ...

Featured AI ServiceNow
Looking to Uncover ServiceNow Value? Track Adoption.
David Kirkpatrick

Looking to Uncover ServiceNow Value? Track Adoption.

ServiceNow continues to gain traction among enterprise organizations for its ability to centralize operations and streamline workflows. But when it co...

Workflow Efficiency Core Operations Efficiency ServiceNow Theme: OCM Theme: ServiceNow Strategy
Unpacking Yokohama: AI, Compliance, and What’s Next for ServiceNow
Carol Tucunduva

Unpacking Yokohama: AI, Compliance, and What’s Next for ServiceNow

At the time of this posting, the ServiceNow Yokohama release has been live and available for roughly one week. And within hours of the release, we saw...

Featured AI ServiceNow Theme: OCM
News From Cabo: CoreX CEO Rick Wright on ServiceNow Partner Summit 2025
Meghan (Lockwood) Rexer

News From Cabo: CoreX CEO Rick Wright on ServiceNow Partner Summit 2025

ServiceNow recently held its annual Partner Summit -- this time in sunny Mexico. CoreX CEO Rick Wright returned from Cabo with more than a few insight...

Featured AI ServiceNow
Faster, Smarter, Better: AI & Automation’s Impact on ServiceNow ERP & EAM
David Kirkpatrick

Faster, Smarter, Better: AI & Automation’s Impact on ServiceNow ERP & EAM

Enterprise Resource Planning (ERP) systems and Enterprise Asset Management (EAM) are essential pieces in the tech stack of many industries. While thes...

AI
What is a Workflow? And How is This Backbone Driving One of the World’s Most Valuable Companies?
Carol Tucunduva

What is a Workflow? And How is This Backbone Driving One of the World’s Most Valuable Companies?

Alright, let’s start with what we already know: A workflow is any automated, structured sequence of tasks that are carried out to complete a business ...

Featured Theme: Process Automation Theme: ServiceNow Strategy
Optimizing Healthcare Operations with ServiceNow Enterprise Asset Management (EAM)
Meghan (Lockwood) Rexer

Optimizing Healthcare Operations with ServiceNow Enterprise Asset Management (EAM)

In today’s healthcare landscape, operational efficiency transcends mere cost reduction – it is a strategic imperative for organizations aiming to deli...

Featured Industry: Healthcare
ServiceNow in Action at a Manufacturing Plant
David Kirkpatrick

ServiceNow in Action at a Manufacturing Plant

See how the platform goes beyond IT to drive optimal OT at a manufacturing facility. Technology has driven manufacturing advancements from the earlies...

Featured Industry: Manufacturing
5 Ways ServiceNow Transforms Supply Chain Management
David Kirkpatrick

5 Ways ServiceNow Transforms Supply Chain Management

Ed. Note: As part of our ongoing coverage, we’re introducing deeper dives into platform functionality to help business leaders assess value, optimize ...

ServiceNow
The State of ERP in 2025
Carol Tucunduva

The State of ERP in 2025

In 2025, ERP adoption is at an all-time high, with market spending reaching $147.7 billion and 70% of large enterprises relying on ERP. Why the surge?...

Source-to-Pay Essentials: Mastering ServiceNow Terms for Finance and Supply Chain
Meghan (Lockwood) Rexer

Source-to-Pay Essentials: Mastering ServiceNow Terms for Finance and Supply Chain

Recently, here at CoreX, we compiled our Official Source-to-Pay Glossary to help you stay on top of ServiceNow’s latest advancements and industry spec...

Source-to-Pay
How Agentic AI is Transforming Enterprise AI
David Kirkpatrick

How Agentic AI is Transforming Enterprise AI

Agentic AI goes beyond single-purpose chatbots and turns teams of AI agents into collaborative problem-solving business partners.

Featured
CoreX Enters Definitive Agreement to Acquire Volteo Digital
Meghan (Lockwood) Rexer

CoreX Enters Definitive Agreement to Acquire Volteo Digital

CoreX expands global coverage of the ServiceNow ecosystem through a definitive agreement to acquire a leader in the Latin America and EMEA Markets, co...

Featured
Yes, AI is Trending; It's Also Transforming Global Business Solutions in 2025
Grant Pulver

Yes, AI is Trending; It's Also Transforming Global Business Solutions in 2025

At this point, you probably have a visceral reaction one way or another to “AI” - artificial intelligence. We can’t read an article on business or tur...

AI
CoreX Wrapped 2024
Devon Clarke

CoreX Wrapped: 10 Moments from Our Founding to ServiceNow’s Xanadu Release

The buzz of Spotify Wrapped is back for another year – a national holiday for all music lovers. As playlists are analyzed, genres uncovered, and memor...

Exclusive Excerpt: The Ultimate Glossary for Source-to-Pay
Meghan (Lockwood) Rexer

Exclusive Excerpt: The Ultimate Glossary for Source-to-Pay

ServiceNow has led the industry with its continuous focus on technological innovation, so it’s no surprise that AI has become a key feature in its lat...

Source-to-Pay AI ServiceNow
7 Workplace Nightmares That Will Haunt Your Office CoreX
Meghan (Lockwood) Rexer

7 Workplace Nightmares That Will Haunt Your Office | CoreX

This Halloween, we’re diving into the dark side of the world of work – something we care pretty deeply about. This office scare-a-thon highlights some...

CoreX Source-to-Pay ServiceNow Gloassary
Meghan (Lockwood) Rexer

Your Ultimate Glossary for Mastering Source-to-Pay (And More)

Like all great technologies, ServiceNow is continually advancing and evolving with every release - and so has the language we use to navigate it. Pret...

Source-to-Pay
ITS Partners Joins Forces with CoreX: Q&A With CEO Rick Wright
Rick Wright

ITS Partners Joins Forces with CoreX: Q&A With CEO Rick Wright

Today marks an exciting milestone for CoreX as we announce our definitive agreement to acquire ITS Partners, a company renowned for its expertise in O...

NASCES 2024 Top 10 Sessions to Attend CoreX
Steven Dabrowski

10 Sessions We Can’t Wait to Attend at NASCES 2024

Welcome to conference season! Here at CoreX, we’ve been crossing the country recently, spending time with ServiceNow at their U.S. Summits, Partner Ev...

New Exclusive ServiceNow Research [Downloadable Excerpt]
Meghan (Lockwood) Rexer

New Exclusive ServiceNow Research [Downloadable Excerpt]

Editor’s note: Today’s blog includes an excerpt from ServiceNow’s recent research partnership with Constellation Research to launch their new report, ...

Source-to-Pay Core Operations Efficiency ERP ServiceNow
Exclusive Excerpt: Exec Guide to Supply Chain Logistics in ServiceNow
Meghan (Lockwood) Rexer

Exclusive Excerpt: Exec Guide to Supply Chain Logistics in ServiceNow

Supply chain disruptions aren't just a nuisance; they're a massive financial burden. The average cost of a disruption is a staggering $184 million. It...

Source-to-Pay Core Operations Efficiency ERP ServiceNow
New Downloadable Exec Guide: Supply Chain Logistics in ServiceNow
Meghan (Lockwood) Rexer

New Downloadable Exec Guide: Supply Chain Logistics in ServiceNow

Juggling inventory, logistics, and technology challenges can be overwhelming. If you're tired of disconnected systems and reactive problem-solving, yo...

Source-to-Pay Core Operations Efficiency ERP ServiceNow
Core Shorts: NOW Earnings Recap
Meghan (Lockwood) Rexer

Core Shorts: NOW Earnings Recap

Editor’s note: We’re so pleased to launch “Core Shorts” as a new feature on our blog this week. Every month, we will share our favorite recent Service...

ERP AI ServiceNow Theme: ServiceNow Strategy
AI Adoption and the Future of ERP
Meghan (Lockwood) Rexer

AI Adoption and the Future of ERP

We’ve had an ecosystem tradition to share great “Christmas in July” content this month -- to keep us energized and engaged during the summer heat wave...

Source-to-Pay ERP AI
Summer Reading: Eleven Critical Stats on Procurement and Sourcing in 2024
Meghan (Lockwood) Rexer

Summer Reading: Eleven Critical Stats on Procurement and Sourcing in 2024

Navigating the complexities of today’s ever-changing, globalized markets continues to pressure “traditional” supply chain practices.

Source-to-Pay Core Operations Efficiency ERP
K24 Recap: Exploring The Future of Business Systems Beyond ERP [Part One]
Meghan (Lockwood) Rexer

K24 Recap: Exploring The Future of Business Systems Beyond ERP [Part One]

Our CEO Shares his vision on the future of ERP Modernization, and how systems of engagement are replacing systems of record for Core Operations progra...

Featured Source-to-Pay Core Operations Efficiency ERP
[eBook Excerpt] 4 Steps to Remove Friction from your Source-to-Pay Process
Meghan (Lockwood) Rexer

[eBook Excerpt] 4 Steps to Remove Friction from your Source-to-Pay Process

A single platform for automated requesting, sourcing, supplying, and paying for goods and services.

Featured Source-to-Pay Core Operations Efficiency
K24 Recap: CoreX CEO Rick Wright on The Future of Business Systems Beyond ERP [Part Two]
Meghan (Lockwood) Rexer

K24 Recap: CoreX CEO Rick Wright on The Future of Business Systems Beyond ERP [Part Two]

As our understanding of ERP evolves, modern programs focus on creating more holistic employee and stakeholder experiences.

Workflow Efficiency