Key CSM Challenges

Why Enterprises Are Falling Short of Customer Demands

Many organizations are still playing catch-up in the age of AI-powered services.

Core barriers include:

Disconnected Journeys

Disconnected Journeys

CX spans fulfillment, billing, and ops, yet most teams still operate in silos.
Turnovers

High Agent Turnover

Rising attrition strains service consistency and drives up onboarding costs.
Icons-1

Omnichannel Gaps

PwC reports 80% of customers expect multichannel support, but few orgs have the AI tools to meet demand.
Style=Eggshell, Icon=Platform Doesnt Scale

Stalled Automation

Just 10% of digital platforms see full adoption, and many struggle to scale AI effectively.

The result? Slower resolutions, frustrated teams, and missed opportunities. To compete, service leaders need an intelligent, integrated strategy.

How ServiceNow Solves It

Smarter Customer Service, Powered by ServiceNow

ServiceNow CSM connects departments, automates key tasks, and empowers agents to focus on what matters: delivering intuitive, human-centric experiences.

With ServiceNow CSM, you can: 
Automate Case Management
Enable Self-Service
Unify Teams
Supercharge Agents
Frame 594-4-Jul-31-2025-11-32-42-1827-AM

Today’s customers expect fast, seamless service. With ServiceNow, you’ll be ready to meet that standard...and exceed it.

Why Trust CoreX for ServiceNow CSM Success?

A True Partner in Transformation

Implementing CSM is about more than software. It’s about changing how your organization delivers value to customers.

Here’s how CoreX helps you get there:

Outcome-First Delivery

Outcome-First Delivery

We focus on measurable gains like higher satisfaction, lower costs, and faster time-to-resolution.

Process-Led Strategy

Process-Led Strategy

Icon/ImageProcess-Led StrategyYour workflows drive our implementation, not the other way around.

Ongoing Optimization

Ongoing Optimization

With CoreXtend Managed Services, we help you evolve, automate, and scale over time.

Deep Industry Experience

Deep Industry Experience

We support complex, high-stakes sectors where uptime and compliance matter. 

Connect with a CoreX CSM Expert

ServiceNow CSM is a powerful platform, but realizing its full potential takes the right strategy, expertise, and ongoing support. CoreX will be with you every step of the way.

Schedule Your CSM Consultation