Enterprise Challenges Driving GBS Transformation

Siloed Systems = Missed Opportunities

Many businesses still struggle with disjointed systems, duplicated services, and inconsistent user experiences across functions. These challenges create friction that limits efficiency and slows transformation.

Common roadblocks include:

Processes Drifting

Fragmented Service Delivery Models

Leaving customers and employees navigating different portals, processes, and policies.
Manual Processes

Manual Processes and Handoffs

Increasing error rates and delaying resolution times. 
Data and Systems

Disconnected Data and Systems

Preventing holistic decision-making and real-time visibility.
Scaling Services

Difficulty Scaling Shared Services

Without degrading experience or performance.

Without a unified approach, even the best-intentioned GBS initiatives fall short, missing the opportunity to become a true strategic partner to the business.

ServiceNow GBS Capabilities

It's Time for Intelligent, AI-Powered Business Flow

ServiceNow reimagines GBS with a unified platform designed to connect departments, eliminate redundancies, and improve service delivery at scale, with AI smartly implemented across every layer.

We can help you: 
Automate complex workflows
Deliver consistent experiences
Enable smarter decisions
Scale seamlessly and securely

AI isn’t just added to the platform; it’s the foundation. From decision intelligence to hyperautomation, we can help your business services become smarter, faster, and frictionless.

Why CoreX Is Your ServiceNow GBS Partner

Cross-Functional Flow That Works

At CoreX, we help enterprises reimagine how their workflows operate. As an Elite ServiceNow Partner, we specialize in unlocking value at the intersection of platform capabilities, business objectives, and AI-powered execution.

We deliver: 

An AI Mindset

An AI mindset

A team that activates predictive and generative AI to automate decision-making, speed up fulfillment, and reduce human error. 

Strategic Transformation Advisory

Strategic transformation advisory

Guiding your shift from fragmented operations to an enterprise-wide GBS operating model.

Change-ready implementations

Change-ready implementations

Ensuring adoption, scalability, and value from day one. 

Ongoing optimization

Ongoing optimization

Continuous governance, platform tuning, and user training, to help evolve your GBS model and keep pace with change. 

Whether you're consolidating systems or rethinking how services are delivered across the enterprise, CoreX is your partner in making GBS a catalyst, not a cost center.