Monica Hidalgo Named One of the Top 50 AI Leaders by Channel Insider

We're thrilled to announce that Monica Hidalgo, Head of Global COE and Managed Services, has earned a spot on Channel Insider's Top 50 AI Leaders in the Channel for 2025. This prestigious annual recognition celebrates executives across MSPs, VARs, vendors, and consultancies who are driving meaningful AI innovation and creating tangible business impact through strategic channel initiatives.

“Being named one of the top 50 AI Leaders is an incredible honor,” Monica exclaims. “I’m deeply grateful for this recognition. To me, this award is not just a personal milestone but a reflection of the collective efforts of the amazing teams, mentors, and community I’ve had the privilege to partner with.”

Monica's leadership has been without parallel. She first joined CoreX as part of our strategic acquisition of Volteo Digital, where she was a founding partner, leading operations for more than 11 years. Now, as Head of Global Center of Excellence and Managed Services, she orchestrates cross-functional teams dedicated to accelerating customer success through ServiceNow-powered digital transformations. 

Her approach extends beyond surface-level implementations; she focuses on helping clients harness AI's potential to make smarter decisions, eliminate workflow friction, and build more resilient operations that can adapt to changing needs.

The recognition comes at a pivotal moment in the AI landscape. While many organizations are still figuring out how to move beyond AI experimentation, Monica has been guiding clients through practical, results-driven implementations that deliver measurable outcomes. Her work spans the full spectrum of ServiceNow's AI capabilities, from automating routine IT service management tasks to enhancing security operations with intelligent threat detection and streamlining governance and compliance processes.

“My role at CoreX has provided me with a unique platform to lead and drive meaningful AI-driven initiatives,” Monica adds. “Through the Global Center of Excellence, which serves as a ServiceNow Education and Community Hub, we’ve been able to invest in and develop AI talent, fostering the next generation of innovators.”

What sets Monica apart is her ability to translate complex AI concepts into actionable strategies that resonate with both technical teams and C-suite executives. She understands that successful AI adoption is about understanding each client's unique operations and crafting solutions that integrate seamlessly into their existing workflows while preparing them for future innovations.

Victoria Durgin, Managing Editor at Channel Insider, emphasized that this year's honorees “are pushing innovation and helping partners stay competitive in an evolving market.” The selection process highlighted executives who aren't just involved in AI strategy discussions but who are actively shaping how AI gets implemented to enhance customer experiences, optimize service delivery, and strengthen operational foundations.

Monica exemplifies this hands-on leadership approach. Rather than working from a theoretical standpoint, she works directly with client teams to identify opportunities where AI can make the biggest difference, then guides them through implementation with a focus on sustainable adoption and continuous improvement.

In turn, this recognition reinforces CoreX's standing as a trusted ServiceNow Elite Partner that enterprises turn to when they want to modernize with both ambition and confidence. As ServiceNow continues to expand its AI capabilities, Monica and her team serve as trusted guides helping clients navigate these possibilities.

“Innovation is part of our DNA,” Monica says. “By leveraging AI to automate workflows, predict outcomes, and provide actionable insights, we’re helping our clients to not only improve operational efficiency but also accelerate their digital transformation journeys. This translates into tangible outcomes like autonomous incident categorization and resolution, significantly faster response times for end-user support, and the ability to scale team capabilities without increasing headcount.”

Looking ahead, Monica's influence extends beyond individual client implementations. She's actively shaping how our entire industry thinks about AI in the ServiceNow ecosystem, contributing to best practices that help organizations achieve AI success while avoiding common pitfalls. Her inclusion on Channel Insider's list recognizes not just her achievements, but her broader impact on advancing AI maturity across the channel.

Monica concludes, “This award inspires me to keep leveraging AI to improve people’s lives by creating seamless experiences, solving real-world challenges, and empowering businesses to thrive. I’m excited to keep pushing boundaries and shaping a better future with AI.”

Congratulations to Monica and all the leaders featured on this year's list. Click here to see the complete ranking and learn more about the honorees.