Industry Challenges in TMT

Innovation Is the Goal. Complexity Gets in the Way.

TMT companies face rising customer demands, rapid tech shifts, and the pressure to operate at scale. Top challenges include:

Technology, Media, and Telecommunications

Emerging Challenges for TMT Companies

Legacy Systems Slowing Responsiveness
Complex Supply Chains and Geopolitical Risks
Talent Gaps in AI and Automation
Rising Expectations for Personalized, Omnichannel Experiences

According to PwC, 72% of Telco CEOs say tech will reshape how they deliver value by 2027. Winning teams are investing in AI, cloud, and automation today to get (and stay) ahead.

Key Trends Driving TMT Transformation

What Smart TMT Leaders Are Prioritizing

AI & Automation
Cloud Expansion
Workforce Upskilling
Customer Experience
Resilient Operations

How ServiceNow Supports TMT Transformation

Intelligent Tools for a Disruptive Landscape

ServiceNow delivers the agility, intelligence, and integration TMT companies need to move faster and innovate confidently.

Key capabilities include:

AI Workflow Automation

AI Workflow Automation

Streamline operations across business units with ServiceNow Automation Engine.

Predictive ITSM

Predictive ITSM

Prevent outages and improve service quality with real-time monitoring.

Omnichannel Support

Omnichannel Support

Enhance customer engagement with unified, responsive CSM tools.

Cloud-Native Scale

Cloud-Native Scale

Improve system reliability and reduce infrastructure costs.

Real-Time Analytics

Real-Time Analytics

Make faster, smarter decisions with Performance Analytics.

By consolidating systems and automating core workflows, ServiceNow gives TMT companies a single, intelligent platform to innovate, scale, and adapt.

Why Trust CoreX for TMT Transformation?

The TMT Partner That Gets Things Done

CoreX helps TMT companies unlock the full power of ServiceNow, backed by deep domain expertise and a track record of guiding successful transformations.

What We Provide:

Technology, Media, and Telecommunications

Real-World TMT Experience

We understand your challenges, from rapid product cycles to shifting customer expectations.
Strategic Advisory & OCM

Strategic Advisory & OCM

Guidance that accelerates adoption and change.
Process-Led Implementation

Process-Led Implementation

Solutions tailored to your business, built for scale.
Ongoing Support

Ongoing
Support

Agile, flexible services that evolve with you.

Whether you're scaling AI, modernizing legacy systems, or improving service delivery, CoreX brings clarity, speed, and measurable results.