CoreX AI Horizon | Effortless Employee Service
Give employees one place to get work done
Employees shouldn’t need to know which service desk, portal, or knowledge base holds the answer. CoreX brings Moveworks and EmployeeWorks together as a single AI front door where employees can ask questions, find answers, and complete requests across enterprise systems.
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EMPLOYEE SERVICE CHALLENGES
Too many front doors create unnecessary work
IT, HR, facilities, and regional teams often operate separate portals, queues, and knowledge bases. Employees are left figuring out where to go for help, while service teams spend valuable time handling routine requests that could be resolved without human intervention.
The patterns that get in the way:
Multiple Service Desks
IT, HR, facilities, and regional teams operate separate queues, portals, and knowledge bases, leaving employees to figure out where to go for help.
Low Portal Adoption
Employees bypass self-service while the L1 queue fills with routine access requests, password resets, and status checks.
Deflection Without Resolution
Answering a question or finding the right article only goes so far if the employee still has to complete a form or finish the request themselves.
Knowledge That Limits AI Performance
Outdated, fragmented, or poorly structured content makes it harder for AI to deliver accurate, useful answers and consistent employee experiences.
SERVICENOW MOVEWORKS & EMPLOYEEWORKS CAPABILTIITES
Turn employee requests into completed work
Employees ask for what they need through the tools they already use and receive answers tailored to their role and context, with the underlying workflow carried through to completion.
Moveworks provides a conversational front door across enterprise systems, connecting employees to the processes behind IT, HR, and other services without requiring them to know which system owns the work.
CoreX helps organizations implement and operationalize capabilities including:
AI Assistant
Give employees a conversational front door across Teams, Slack, portals, and intranets, combining relevant enterprise search with the ability to complete tasks across systems.
Enterprise Search
Deliver answers tailored to each employee’s role, region, language, and access, with support across more than 100 languages.
Agent Studio
Design, test, and deploy AI agents that can reason through requests and securely take action across enterprise workflows.
Connectors & Knowledge Studio
Connect knowledge across ServiceNow, SharePoint, wikis, and other enterprise sources so employees can find current answers without knowing where the information lives.
WHY COREX FOR SERVICENOW'S MOVEWORKS & EMPLOYEEWORKS
Be ready, then build.
AI performance depends on the knowledge, data, workflows, and governance behind it. CoreX prepares those foundations before deployment, then stays accountable through implementation and optimization.
Effortless Employee Service is part of CoreX AI Horizon, with every engagement following our Orient, Chart, and Expand approach to move from readiness to measurable outcomes.
How we engage:
ORIENT | AI Readiness and Opportunity Assessment
We assess how employees get help today, the knowledge and integrations AI will need, and where routine demand can be resolved more efficiently. The result is a clear view of readiness across data, knowledge, security, integration, and change.
CHART | AI Front Door Strategy & Experience Design
We define how chat, Slack, Teams, and the portal work together as one front door, then design the employee experience, intent model, routing, and agentic actions, including the approvals and guardrails behind them.
EXPAND | Launch, Knowledge Activation and Agent Build
We take the assistant live across channels, connect and improve the knowledge behind it, integrate the systems it needs, and build and validate the agents that complete requests in the system of record.
OUR MOVEWORKS CREDENTIALS
Experience built for the work ahead.
