AI Enablement

Key AI Challenges

Why Enterprises Struggle with Tangible AI Value

Organizations are racing to deploy AI, but few achieve meaningful impact. Without a unified, outcome-focused strategy, AI becomes expensive experimentation rather than enterprise transformation.

Key challenges include:

Scattered Investments

Multiple AI tools and pilots with no cohesive architecture or governance.

Lack of Operational Alignment

AI efforts disconnected from workflows, users, and core systems like ServiceNow.

Unmanaged Risk

Growing concerns around AI ethics, data privacy, and security.

Talent Shortage

Limited in-house expertise to scale and govern AI across the business.

CoreX helps you activate the full power of ServiceNow’s AI ecosystem, including:

Agentic AI

Deploy AI agents that can take autonomous action across workflows, resolving incidents, updating records, and orchestrating complex tasks without human intervention. These agents are built to understand intent, manage context, and execute seamlessly across departments.

Generative AI with Now Assist

Enable faster, smarter decision-making with built-in generative AI. From summarizing case histories to composing knowledge articles and answering employee questions, Now Assist accelerates productivity across IT, HR, and Customer Service Management.

AI Control Tower

Gain visibility and control over all AI activity on the Now Platform. The AI Control Tower provides governance, transparency, and performance monitoring, ensuring that every model, use case, and automation aligns with your policies and delivers measurable ROI.