ServiceNow Data Strategy

Key Data Challenges

Siloed Data Blocks Automation, AI, and Measurable ROI

ServiceNow thrives on quality data, but many organizations struggle with duplicate records, inconsistent taxonomies, and opaque lineage across ERP, CRM, security, and OT sources. Without clear ownership and controls, teams spend time reconciling rather than acting.

Compliance obligations add pressure, and executive initiatives stall because dashboards, KPIs, and AI models can’t rely on the underlying truth. The result is slower decision-making, higher risk, and programs that never reach scale.

Data Readiness

We inventory sources, map entities to ServiceNow data models (CMDB, CSDM, asset, and case records), standardize naming and hierarchies, and remediate duplicates, so your data is accurate and consistent.

Integration & Flow

Using IntegrationHub, ATF-backed validations, and proven patterns for ERP/CRM/ITOM/OT, we ensure high-fidelity, bidirectional movement with guardrails for quality.

Governance & Trust

We establish stewardship roles, approval workflows, data policies, lineage visibility, and auditability aligned to frameworks and regulatory needs so teams can trust and reuse data.

Outcomes & AI

We operationalize insights with Performance Analytics, Predictive Intelligence, Now Assist, and workflow triggers, turning reliable data into alerts, next-best actions, and process automation.

Why Trust CoreX for Data Strategy?

Specialists in Data for ServiceNow

CoreX brings deep platform architecture expertise and hands-on domain experience across manufacturing, healthcare, financial services, and the public sector.

We create a durable operating model where data continuously drives results.