ServiceNow for Retail
Build Smarter, Stronger Retail Operations & Experiences
We don’t need to tell you that ServiceNow helps unify retail operations, improve experiences, and drive efficiency. But you should know how CoreX takes you further, with expert implementation and advisory services that build resilience against retail-specific risks, so you can focus on the bigger picture.
Let's Talk Retail
Retail Industry Challenges
What's Really Keeping Retail Leaders Up at Night?
Retail isn't getting any easier. You're juggling more moving parts than ever, from supply chain chaos to customers who expect Amazon-type service everywhere they shop. Sound familiar? Here's what we're hearing about from retail leaders everywhere:
Emerging Challenges for Retail
Trends Reshaping Retail
How Retail Leaders are Getting Ahead
Leading retailers are turning to AI and smart workflows to meet customer expectations, navigate external pressures, and drive future growth.
Key trends driving change:

AI Operations That Work
Don’t use AI because it's trendy, but because it predicts what customers want, automates routine tasks, and helps teams make smarter decisions faster.

Omnichannel Custom Experiences
Instead of forcing customers to adapt, create experiences that feel effortless, whether someone starts shopping online or in-store.

Employee Experience and Efficiency
Empower staff with streamlined, smart workflows.

Risk & Security Compliance
Stay ahead of threats while making customers feel safe to shop, browse, and buy with confidence.
ServiceNow Retail Capabilities
Boost Customer Experiences and Productivity with AI
From retail-specific solutions to its AI-powered platform, ServiceNow improves customer experiences, streamlines retail employee’s workflows, and empowers frontline teams.
With ServiceNow, retailers can:
Run Smarter, More Streamlined Retail Operations
Deliver Frictionless Shopping Experiences
Meet customers where they are, in-store or online, with a unified experience that drives revenue.
Improve Employee Workplace Experiences
Transform HR support by empowering staff to self-solve, freeing them to focus on customers.
With the right partner, ServiceNow can digitize workflows and transform how retail operates.
Why Choose CoreX for Retail?
Your Partner in Seamless ServiceNow Transformation
CoreX helps you modernize by aligning ServiceNow to everything from operational objectives to customer experience goals.
We provide:

Deep retail expertise
across e-commerce, store operations, and supply chain

Implementation strategies
ensuring you’re delivering consistent value across the retail lifecycle

AI and automation enablement
to craft omnichannel operations, empower employees, and improve service delivery

A resilience-first mindset
that keeps your business agile and customer-focused, despite economic and geopolitical challenges
What’s Standing Between You and Your Next 1,000 Customers?
Modernizing retail can have a ripple effect on what matters most for the success of your business. CoreX can optimize every step in your roadmap to make strategic initiatives a reality.