Retail Industry Challenges

What's Really Keeping Retail Leaders Up at Night?

Retail isn't getting any easier. You're juggling more moving parts than ever, from supply chain chaos to customers who expect Amazon-type service everywhere they shop. Sound familiar? Here's what we're hearing about from retail leaders everywhere:

Retail

Emerging Challenges for Retail

Supply Chain Shortages
Geopolitical tensions and climate-related disruptions strain inventory, increase costs, and delay deliveries.
Rising Customer Expectations
Shoppers today expect a seamless omnichannel experience, personalized engagement, and quick turnarounds to earn their loyalty. 
Labor Shortages
Workforce and digital skills gaps make it harder for retailers to keep up and stay competitive.  
Rising Cyber Threats
In the digital space, cyberattacks on customer data and payments are on the rise, putting both money and trust at risk.

Trends Reshaping Retail

How Retail Leaders are Getting Ahead

Leading retailers are turning to AI and smart workflows to meet customer expectations, navigate external pressures, and drive future growth.

Key trends driving change: 

AI Operations Retail

AI Operations That Work

Don’t use AI because it's trendy, but because it predicts what customers want, automates routine tasks, and helps teams make smarter decisions faster.

Omnichannel Retail CoreX

Omnichannel Custom Experiences

Instead of forcing customers to adapt, create experiences that feel effortless, whether someone starts shopping online or in-store.

Retail Employee CoreX

Employee Experience and Efficiency

Empower staff with streamlined, smart workflows.

Retail Cyber Risk CoreX

Risk & Security Compliance

Stay ahead of threats while making customers feel safe to shop, browse, and buy with confidence.

ServiceNow Retail Capabilities

Boost Customer Experiences and Productivity with AI

From retail-specific solutions to its AI-powered platform, ServiceNow improves customer experiences, streamlines retail employee’s workflows, and empowers frontline teams.

With ServiceNow, retailers can:

Smarter AI Retail Operations

Run Smarter, More Streamlined Retail Operations

Enable store managers and associates to streamline tasks, resolve issues faster, and deliver better customer service.
Frictionless Omnichannel Experience

Deliver Frictionless Shopping Experiences

Meet customers where they are, in-store or online, with a unified experience that drives revenue. 

Improve Employee Experience

Improve Employee Workplace Experiences

Transform HR support by empowering staff to self-solve, freeing them to focus on customers. 

With the right partner, ServiceNow can digitize workflows and transform how retail operates.

Why Choose CoreX for Retail?

Your Partner in Seamless ServiceNow Transformation

CoreX helps you modernize by aligning ServiceNow to everything from operational objectives to customer experience goals.

We provide:

Deep Retail Expertise

Deep retail expertise

across e-commerce, store operations, and supply chain

Proven Implementation Strategies Retail

Implementation strategies

ensuring you’re delivering consistent value across the retail lifecycle

AI and automation enablement

AI and automation enablement

to craft omnichannel operations, empower employees, and improve service delivery

Resilience Mindset Retail

A resilience-first mindset

that keeps your business agile and customer-focused, despite economic and geopolitical challenges