Yes, AI is Trending; It's Also Transforming Global Business Solutions in 2025

At this point, you probably have a visceral reaction one way or another to “AI” - artificial intelligence. We can’t read an article on business or turn on the television or radio without hearing about it. But, stick with me (and a myriad of other big brains): AI has not jumped the shark. 

In fact, for Global Business Solutions (GBS), AI isn't just another technology buzzword – it's fundamentally reshaping how we deliver services, support employees, and drive efficiency. As we look ahead to 2025, AI emerges not just as a standalone trend but is the foundation that will enable a complete transformation of GBS operations.

Let's explore the key trends that will shape GBS in 2025, and how AI is making them possible. 

1. Better Onboarding Practices: The Human-AI Partnership

The arc of the Digital Transformation journey has undergone another tectonic shift in the last two years. Gone are the days of fragmented onboarding processes or disconnected systems forcing interconnected corporate functions, such as HR, IT, Finance and Operations to operate in silos. 

In 2025, we're seeing a revolutionary shift in how organizations welcome and support new and lifetime employees. The traditional barriers between departments are dissolving as AI enables seamless collaboration between HR and IT systems. This technology automates complex workflows while simultaneously documenting and maintaining process information, ensuring consistency and efficiency across the organization.

AI's impact on onboarding extends beyond simple automation. It can now analyze hiring patterns and predict resource needs, allowing organizations to prepare for new employees proactively. 

This predictive capability means IT equipment is ready on day one, system access is pre-configured, and training materials are personalized – all without manual intervention. The result is a smoother, more efficient onboarding experience that gets employees productive faster while reducing the administrative burden on HR,  IT and Operations teams.

2. Enhanced Employee Experience: Beyond the Great Resignation

While we've moved past the Great Resignation of early 2021, the lesson remains clear: employee experience matters more than ever.

In 2025, GBS organizations are taking this to heart by leveraging AI to create more intuitive, streamlined work environments. The focus has shifted from maintaining multiple disparate systems to creating unified platforms that provide seamless experiences across all business functions.

AI is revolutionizing how employees interact with business services by anticipating needs and providing instant, accurate answers to queries. The technology continuously analyzes interaction patterns to identify potential pain points before they become issues. 

This proactive approach, combined with personalized experiences based on role and preferences, creates an environment where employees can focus on their work rather than navigating complex systems and processes.

3. Strategic Consolidation and Cost Control

In 2025, organizations with truly mature GBS programs are also moving beyond traditional cost-cutting to strategic optimization. 

The approach to service delivery is being completely reimagined, with AI enabling more intelligent resource allocation and improved efficiency across all functions. Organizations are unifying Level One support across multiple service areas, including Finance, HR, and Legal, creating a more cohesive support experience while optimizing resources.

Perhaps most significantly, AI transforms how organizations handle peak periods – like end-of-month financial closing or annual benefits enrollment. Instead of maintaining peak staffing levels year-round, predictive analytics help organizations optimize their workforce dynamically. 

Meanwhile, AI-powered knowledge management ensures that institutional knowledge is captured, maintained, and easily accessible, reducing dependency on individual subject matter experts.

4. Global Language Support: Breaking Down Barriers

As organizations become increasingly global, language support is no longer optional. AI is revolutionizing how GBS delivers multilingual support, making self-service options available in multiple languages while maintaining consistency and quality. The technology goes beyond simple translation, incorporating cultural context awareness to ensure communications are linguistically accurate and culturally appropriate.

Real-time translation capabilities are transforming knowledge sharing across global teams. Documentation and responses are automatically available in multiple languages, while AI-powered quality checks ensure accuracy and consistency. 

Further, this breakthrough in language support means global teams can collaborate more effectively, and employees can access support in their preferred language without delays or quality compromises.

The AI Revolution in GBS: More Than Just Automation

While each trend above is significant, what's truly revolutionary is how AI serves as the connective tissue between them. AI isn't just automating tasks – it's fundamentally transforming how GBS operates. 

Leveraging AI, your teams can accelerate decision-making with data-driven insights, creates and maintains knowledge bases that reflect how work gets done, and processes forms and requests with unprecedented speed and accuracy.

Perhaps most importantly, AI enables actual organizational change through better data analysis. It identifies patterns that humans might miss, suggesting process improvements and highlighting opportunities for innovation. This capability means GBS organizations can be more proactive and strategic in their approach to service delivery.

Looking Ahead

As we move into 2025, the distinction between "AI-enabled" and "traditional" GBS will fade. Organizations that embrace AI as the foundation of their GBS transformation will be better equipped to deliver value, support employees, and drive efficiency across the enterprise.

The future of GBS isn't just about implementing AI – it's about reimagining what's possible when AI enables humans to focus on what they do best: solving complex problems, building relationships, and driving innovation.

Would you like to learn more about how CoreX can help you transform your GBS operations for 2025 and beyond? Connect with us today.