When I was a kid, mid-August was always a hectic time. Because, as the summer began to wind down, my family tried to get the absolute most out of the season before school started up again.
I won’t tell you how many years have passed since those innocent dog days, but I can tell you that not everything has changed. When it comes to keeping track of ServiceNow news, views, and developments, there’s so much happening that it can become overwhelming. And if you don’t make the most of your precious reading time, you could miss out on something big.
Well, we’re here for you, ecosystem friends! There’s still sunshine left to enjoy, and even more reading to devour before the days begin to get shorter. To ensure you make the most of your remaining vacation, we've curated a selection of recent developments, specifically the ones transforming HR, AI, and employee experiences.
Let's dive in…
Jacqui Canney is Leading the Charge in AI-Driven HR
ServiceNow's Chief People and AI Enablement Officer, Jacqui Canney, is at the forefront of integrating AI into HR practices. Under her leadership, the company has launched ServiceNow University, an AI-powered learning platform aimed at upskilling employees and customers alike.
The initiative reflects a broader strategy to equip the workforce with essential AI skills and soft skills, ensuring a balanced approach to technological advancement. HR Brew
Agentic Workforce Management
On July 23, ServiceNow rolled out Agentic Workforce Management, a capability built to help people and AI agents work side by side. Think less “robots taking over” and more “humans getting a digital co-pilot.” This development empowers organizations to reimagine their workforce models, pairing the efficiency and consistency of AI with the creativity and judgment of human employees.
We don’t need to tell you that Agentic AI is changing the conversation from replacing tasks to amplifying talent. This is a critical mindset shift for leaders looking to scale without losing the ever-important human factor. ServiceNow
Bill McDermott: “AI is a Catalyst for Job Transformation”
It’s not exactly a secret that ServiceNow CEO Bill McDermott views AI as a transformative force in the workplace. (I mean, if he did, what the heck has his company been doing?) But, in a fairly direct take on the current state of AI in the workplace, McDermott predicts that AI will replace many “soul-crushing” jobs, such as IT support and customer service, by automating routine tasks. This shift allows employees to focus on more meaningful work, enhancing job satisfaction and organizational efficiency.
We won’t try to summarize these insights. Better to let Mr. McDermott take the reins. YouTube
Wrapping Up
As summer turns to autumn, take a moment to reflect on how these innovations in HR and AI are shaping the future of work. Whether you're an HR professional, a ServiceNow user, or simply someone interested in the intersection of technology and human resources, these developments offer valuable insights into the evolving landscape of enterprise solutions.
