ServiceNow's AI Shift: What the End of “Sidecar AI” Means for Enterprises

Devon Clarke

There has been a quiet friction point in nearly every enterprise AI initiative over the past few years. The ambition is there. The investment is real. But the path from idea to impact tends to stretch longer than expected, not because the models are lacking, but because everything around them needs to be assembled first.

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The ServiceNow AI Conversation Has Shifted

Devon Clarke

There’s a noticeable change in how AI is being talked about across the ServiceNow ecosystem right now. The conversation has moved past isolated use cases and into something broader, something more structural.

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Three Questions Every ServiceNow Buyer Eventually Asks

Eric Jones

I spend most of my time talking to organizations that are somewhere along their ServiceNow journey.

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ServiceNow's AI Shift: What the End of “Sidecar AI” Means for Enterprises
Devon Clarke

ServiceNow's AI Shift: What the End of “Sidecar AI” Means for Enterprises

There has been a quiet friction point in nearly every enterprise AI initiative over the past few years. The ambition is there. The investment is real....

Featured Core Operations Efficiency AI EmployeeWorks Autonomous Workforce
The ServiceNow AI Conversation Has Shifted
Devon Clarke

The ServiceNow AI Conversation Has Shifted

There’s a noticeable change in how AI is being talked about across the ServiceNow ecosystem right now. The conversation has moved past isolated use ca...

Featured Core Operations Efficiency AI EmployeeWorks Workflow Data Fabric Autonomous Workforce
Three Questions Every ServiceNow Buyer Eventually Asks
Eric Jones

Three Questions Every ServiceNow Buyer Eventually Asks

I spend most of my time talking to organizations that are somewhere along their ServiceNow journey.

Featured Core Operations Efficiency AI ServiceNow CoreXtend
Making EmployeeWorks a Reality Inside the Enterprise
Devon Clarke

Making EmployeeWorks a Reality Inside the Enterprise

In a recent piece, we explored what the union of ServiceNow and MoveWorks signals for the future of enterprise work. The takeaway was that it reflects...

Featured Core Operations Efficiency AI ServiceNow EmployeeWorks
NEW EBOOK: The OT Renaissance
CoreX Editorial Team

NEW EBOOK: The OT Renaissance

There’s a pattern we see across almost every organization working to modernize operations. The strategy is sound. The investment is real. The technolo...

Featured AI Industry: Manufacturing OT
How SPM Helps Organizations Stop Funding Low-Value Work
Mike Gardyasz

How SPM Helps Organizations Stop Funding Low-Value Work

No organization sets out to fund low-value work. That is almost never the intention. In fact, if you sit in on most funding conversations, you will he...

Workflow Efficiency Featured ServiceNow SPM
What Autonomous IT Really Looked Like at AI Summit
Brad Bortone

What Autonomous IT Really Looked Like at AI Summit

Spending time at the ServiceNow AI Summit in Boston in March, it was hard to miss how much the conversation has shifted from assistance to autonomy. F...

Featured AI ITx
The Hidden Growing Pains of a Successful ServiceNow Platform
Tom Sweeney

The Hidden Growing Pains of a Successful ServiceNow Platform

One of the “nice problems” organizations run into with ServiceNow is success.

Featured ServiceNow Managed Services CoreXtend
CoreX SPM Practice Director Mike Gardyasz
CoreX Editorial Team

Seeing the Work That Matters: CoreX SPM Director Mike Gardyasz

There is a certain kind of clarity that shows up when someone has spent enough time inside the same problem, across enough organizations, to recognize...

Workflow Efficiency Featured SPM
Why Business Agility Starts with Portfolio Governance
Mike Gardyasz

Why Business Agility Starts with Portfolio Governance

Agility has become one of those words that means something slightly different depending on who is using it. For some leaders, it means faster releases...

Workflow Efficiency Featured ServiceNow SPM
ServiceNow AI Summit logo
Brad Bortone

What ServiceNow AI Summit Revealed About AI Control Tower

Last week, I attended my first-ever ServiceNow AI Summit in Boston. After a year of involvement with the ecosystem, I finally had a chance to experien...

Improved Execution Featured AI ServiceNow
Why CMDB, SecOps, and GRC Create Compounding Security Value
Andrew Wortham

Why CMDB, SecOps, and GRC Create Compounding Security Value

I've been thinking a lot lately about why some security programs feel like they're constantly catching up, while others seem to just... well… work.

Featured Risk and Security CMDB
5 Ways AI Agents Have Already Transformed Manufacturing Floors
CoreX Editorial Team

5 Ways AI Agents Have Already Transformed Manufacturing Floors

Manufacturing has spent decades pursuing automation. Robots weld, machines assemble, sensors monitor everything from vibration to temperature. By most...

Featured AI Industry: Manufacturing Theme: Process Automation
How ServiceNow SPM Connects Strategy, Demand, and Delivery
Mike Gardyasz

How ServiceNow SPM Connects Strategy, Demand, and Delivery

Here's something I've noticed talking to leaders across all kinds of organizations: the problem is almost never ambition. Everyone has plenty of that....

Improved Execution Featured ServiceNow SPM
EmployeeWorks: What Moveworks + ServiceNow Means for Enterprise
CoreX Editorial Team

EmployeeWorks: What Moveworks + ServiceNow Means for Enterprise

When ServiceNow completed its acquisition of Moveworks in December 2025, it was easy for those on the periphery to interpret the move as a feature exp...

Improved Execution Featured AI ServiceNow
Why “We’ll Optimize Later” Rarely Happens Without a Plan
Tom Sweeney

Why “We’ll Optimize Later” Rarely Happens Without a Plan

During almost every ServiceNow implementation, there is a moment where someone says, usually with good intentions, “We’ll optimize this later.”

Featured ServiceNow Theme: ServiceNow Strategy Managed Services
The Real Return on Your ServiceNow Investment
CoreX Editorial Team

The Real Return on Your ServiceNow Investment

When someone in finance asks about ROI, they are rarely asking for a philosophical discussion about digital transformation.

Improved Execution Featured Core Operations Efficiency ServiceNow
Steady-Handed Leadership: CoreX CFO Matthew Malek
CoreX Editorial Team

Steady-Handed Leadership: CoreX CFO Matthew Malek

Growth is an easy word to say, but a difficult thing to steward. It’s measured in acquisitions, expanded global teams, deeper expertise, and within th...

Improved Execution Featured ServiceNow
A Cozy, Late Winter Reading List for the ServiceNow Ecosystem
Carol Tucunduva

A Cozy, Late Winter Reading List for the ServiceNow Ecosystem

Winter does something interesting to the enterprise technology world. The conference circuit slows down a bit. The year-end urgency fades. Budgets are...

Workflow Efficiency Featured ServiceNow
Empty wallet implying debt.
Tom Sweeney

The Operational Debt Most ServiceNow Programs Accumulate Quietly

When a ServiceNow program launches, there’s usually a moment where everyone feels like they did something significant… you know, a real milestone. The...

Workflow Efficiency Featured Managed Services
Andrew Wortham: Bringing Clarity to SecOps in a Noisy World
Carol Tucunduva

Andrew Wortham: Bringing Clarity to SecOps in a Noisy World

Security has never suffered from a lack of tools. If anything, the opposite is true. Most organizations CoreX works with have invested heavily in scan...

Improved Execution Featured Risk and Security
Crumpled paper implying lost new year's resolutions.
Devon Clarke

Your ServiceNow Resolutions (One Month and 12 Days Later)

As predicted, January did what January always does. The bold declarations have quieted down. The roadmaps have survived their first real tests. And th...

Featured AI ServiceNow CMDB
What ServiceNow Actually Demands Over Time
Tom Sweeney

What ServiceNow Actually Demands Over Time

Most ServiceNow conversations focus on what happens before go-live. Selection. Design. Implementation. Roadmaps. Executive buy-in. Those conversations...

Featured ServiceNow Theme: ServiceNow Strategy Managed Services CoreXtend
NEW RELEASE: How to Scale ServiceNow Implementations Without Disruption
CoreX Editorial Team

NEW RELEASE: How to Scale ServiceNow Implementations Without Disruption

One new module turns into five. A well-intentioned integration creates downstream chaos. Teams feel change happening to them instead of with them. And...

Defining Success Metrics for OT Deployments
Dean Stavrou

Defining Success Metrics for OT Deployments

Operational technology programs rarely fail because the technology doesn't work. But they DO struggle because organizations can't agree on what succes...

Featured Theme: ServiceNow Strategy OT
Making Vulnerability Tools Work in the Real World
Andrew Wortham

Making Vulnerability Tools Work in the Real World

Let’s start this with a statement: most organizations aren't struggling to see their vulnerabilities anymore. They're just struggling to figure out wh...

Featured Theme: ServiceNow Strategy Risk and Security CMDB
ServiceNow’s Q4 2025: Innovation Powers Sustainable Enterprise Growth
Devon Clarke

ServiceNow’s Q4 2025: Innovation Powers Sustainable Enterprise Growth

ServiceNow’s latest Q4 2025 earnings results delivered a strong finish to the year and set an exciting foundation for 2026, particularly for partners ...

Featured AI ServiceNow
The Global Opportunity Hidden in the ServiceNow–Armis Deal
Dean Stavrou

The Global Opportunity Hidden in the ServiceNow–Armis Deal

When we started talking about the ServiceNow–Armis deal, we anchored on two ideas that felt urgent and true.

Featured ServiceNow Industry: Manufacturing Theme: ServiceNow Strategy Risk and Security
Manufacturing floor
Dean Stavrou

What Manufacturing Orgs Should Do After the ServiceNow–Armis Deal

If you're responsible for industrial operations, security, or enterprise risk, the ServiceNow–Armis acquisition probably brought about some curiosity....

Improved Execution Featured ServiceNow Industry: Manufacturing Theme: ServiceNow Strategy OT
7 Smart(er) Ways to Manage Remote Assets with ServiceNow
Brad Bortone

7 Smart(er) Ways to Manage Remote Assets with ServiceNow

Remote work didn’t just change where people sit. It quietly changed where your assets live, how often they disappear, and how hard they are to manage ...

Improved Execution Featured Asset Management
ServiceNow + Armis: The End of OT Security as a Side Project
Dean Stavrou

ServiceNow + Armis: The End of OT Security as a Side Project

Big acquisitions typically receive the headline treatment: who bought whom, for how much, and whether the analysts approve. ServiceNow's acquisition o...

Featured ServiceNow Industry: Manufacturing Risk and Security
Welcoming InSource to CoreX: Growth Designed with Purpose
Devon Clarke

Welcoming InSource to CoreX: Growth Designed with Purpose

We have big news. And we can finally tell the world.

Workflow Efficiency Improved Execution Featured Core Operations Efficiency ServiceNow
What Your ServiceNow Instance Wants This Holiday Season
CoreX Editorial Team

What Your ServiceNow Instance Wants This Holiday Season

The holidays are supposed to be a time for reflection, gratitude, and maybe pretending you’re not checking email quite as often as you actually are. I...

Workflow Efficiency Featured ServiceNow
NEW RELEASE: The Hidden Costs of Legacy Systems - Part 2
CoreX Editorial Team

NEW RELEASE: The Hidden Costs of Legacy Systems - Part 2

There's nothing like a holiday gift to put smiles on faces. This one doesn't even need batteries!

Workflow Efficiency Improved Execution Featured Core Operations Efficiency Risk and Security
8 Ways to Secure ServiceNow Instances Before Problems Set In
Brad Bortone

8 Ways to Secure ServiceNow Instances Before Problems Set In

A ServiceNow instance is more than just another environment sitting in your tech stack. It's where actual work happens, where decisions get made, and ...

Featured ServiceNow Risk and Security
When Work Finally Flows: Why Your Data Deserves Better Than Email
David Kirkpatrick

When Work Finally Flows: Why Your Data Deserves Better Than Email

Picture this: Someone in HR just approved a new hire. Great news, except IT now needs to provision accounts. And Facilities needs to set up a desk. An...

Workflow Efficiency Featured ServiceNow Theme: Process Automation Risk and Security
Why Most Organizations Struggle with Driving ServiceNow Outcomes
Jesse Nocon

Why Most Organizations Struggle with Driving ServiceNow Outcomes

If you spend enough years in this ecosystem, you start to recognize a pattern. Companies don't fail with ServiceNow because the platform is weak, but ...

Workflow Efficiency Featured Core Operations Efficiency ServiceNow
9 Ways Managed Services Help You Get Real Value from ServiceNow
Tom Sweeney

9 Ways Managed Services Help You Get Real Value from ServiceNow

Budgets don’t shout when you waste them. They whisper. They utter things like, “Hey… remember when we bought ServiceNow so we could streamline operati...

Workflow Efficiency Featured ServiceNow Theme: ServiceNow Strategy
A progression of leaves implying the passage of time.
Brad Bortone

8 Things We're Thankful for in ServiceNow

Thanksgiving is when we slow down, breathe, and take stock of the good stuff. And inside the ServiceNow ecosystem, there's been a lot of good stuff th...

Improved Execution Featured AI ServiceNow
Measuring tape and ruler implying metrics measurement.
CoreX Editorial Team

Metrics That Show Your ServiceNow Implementation Actually Works

…because "We implemented ServiceNow" is not an accomplishment. It's a conversation starter.

Improved Execution Featured ServiceNow
Interview graphic for Brian Solis of ServiceNow
David Kirkpatrick

Brian Solis: Rethinking Leadership and Innovation in an AI-First World

Artificial intelligence represents a new era of thinking. Few people capture this shift as sharply as Brian Solis, Head of Global Innovation at Servic...

Workflow Efficiency Featured AI ServiceNow
6 Ways to Manage OT Using AI (Without Breaking Everything)
Brad Bortone

6 Ways to Manage OT Using AI (Without Breaking Everything)

Operational technology has been running the world's critical infrastructure for decades. Power plants, manufacturing lines, water treatment facilities...

Improved Execution AI Industry: Manufacturing Industry: Public Sector Theme: Process Automation OT
Did Our 2025 ServiceNow Predictions Come True?
Brad Bortone

Did Our 2025 ServiceNow Predictions Come True?

At the beginning of 2025, we took a look at the trends that were defining finance, procurement, and supply chain for the year. Well, we don’t need to ...

Workflow Efficiency Improved Execution Featured Core Operations Efficiency ServiceNow Theme: ServiceNow Strategy
A CMDB Health Check You Can Run This Week
Meghan (Lockwood) Rexer

A CMDB Health Check You Can Run This Week

Every company needs data to survive, which means everyone has some kind of Configuration Management Database (CMDB). But ask any IT leader how clean o...

Workflow Efficiency Improved Execution Featured Core Operations Efficiency Theme: ServiceNow Strategy
eBook Excerpt: The Hidden Costs of Legacy Systems
CoreX Editorial Team

eBook Excerpt: The Hidden Costs of Legacy Systems

Legacy systems rarely announce themselves with big failures. Instead, they quietly drain budgets, stall progress, and limit innovation. At CoreX, we s...

Cost Reduction Workflow Efficiency Featured Core Operations Efficiency Risk and Security
A lone yellow arrow graphic amid a pile of red and orange arrows, implying a single source of truth.
Meghan (Lockwood) Rexer

ServiceNow Industry Trends: Where AI, Data, and Automation Deliver

Every few months, a new “can’t-miss” trend hits your feed. You know the ones, “AI will revolutionize everything including Monday Night Football,” “Dat...

Workflow Efficiency Featured Core Operations Efficiency AI ServiceNow
ServiceNow Puts AI to Work to Deliver a Q3 Earnings Beat
CoreX Editorial Team

ServiceNow Puts AI to Work to Deliver a Q3 Earnings Beat

The leaves are changing colors across many parts of the world, but some things, like ServiceNow's continued evolution, don't seem to be changing much ...

Workflow Efficiency Featured AI ServiceNow Theme: ServiceNow Strategy
CoreX founding members appear together at Knowledge 2024 (K24).
CoreX Editorial Team

Celebrating One Year of Redefining What’s Possible with ServiceNow

Every era of innovation begins with a spark: a bold idea that challenges convention and reimagines what's possible. For CoreX, that spark ignited in e...

Featured Core Operations Efficiency ServiceNow
The True ROI of ServiceNow
Meghan (Lockwood) Rexer

The True ROI of ServiceNow

ROI. Other than “IRS,” it’s difficult to imagine three letters that have more impact on the way we work. Especially now, since it’s already 2026 budge...

Improved Execution Featured ServiceNow
Using ServiceNow to Meet Audit and Compliance Requirements
Carol Tucunduva

Using ServiceNow to Meet Audit and Compliance Requirements

A while back, we got into a deep discussion about ServiceNow's role in maintaining audit and compliance readiness. But, as they say, timing is everyth...

Workflow Efficiency Featured Core Operations Efficiency AI ServiceNow Risk and Security
How Robert Matos Keeps Sales Human in a Digital World
CoreX Editorial Team

How Robert Matos Keeps Sales Human in a Digital World

For Robert Matos, Director of Digital Sales at CoreX, success in sales comes down to earning trust. Let’s be honest, in 2025, a focus on earning trust...

Improved Execution Featured AI ServiceNow
7 Services That Jumpstart Value in Back-Office Workflows
CoreX Editorial Team

7 Services That Jumpstart Value in Back-Office Workflows

The back office is the operational backbone of an organization. You know, the teams and processes that handle essential internal functions like financ...

Workflow Efficiency Improved Execution Featured ServiceNow Theme: ServiceNow Strategy
person sits at laptop with coffee and other comforts
Carol Tucunduva

8 MORE ServiceNow Voices You Should Follow (Yes, Right Now)

The ServiceNow ecosystem never slows down. New releases. New architecture standards. New ways to think about the platform’s role in transforming busin...

Improved Execution Featured ServiceNow Theme: ServiceNow Strategy
Breaking Up Isn't Hard to Do: A Brief Case Study
David Kirkpatrick

Breaking Up Isn't Hard to Do: A Brief Case Study

CoreX has extensive experience guiding ServiceNow environments through mergers, acquisitions, and divestitures. One of the most instructive examples i...

Featured Core Operations Efficiency ServiceNow ITOM ITSM Risk and Security
7 Takeaways from Knowledge 2025 That Are Now Becoming Reality
CoreX Editorial Team

7 Takeaways from Knowledge 2025 That Are Now Becoming Reality

At Knowledge 2025, ServiceNow painted a picture of AI-native workflows, data orchestration, and agentic experiences that would redefine how enterprise...

Improved Execution Featured AI ServiceNow CRM Theme: ServiceNow Strategy
A PC screen showing random data points.
David Kirkpatrick

WT(Heck) is WDF?

Enterprises today rarely lack data. Their challenge lies in accessing it quickly and consistently. Too often, critical information is scattered across...

Workflow Efficiency Featured ServiceNow Risk and Security
A series of wires converging or radiating from a center, implying both mergers and divestiture.
CoreX Editorial Team

9 Smart Moves for M&A and Divestiture

When you are deep in mergers and acquisitions (M&A) or divestiture, every decision from how you communicate with employees to CMDB accuracy can de...

Featured ServiceNow
Unlocking the Full Value of Jamf with ServiceNow
Shamus Oatis

Unlocking the Full Value of Jamf with ServiceNow

Apple devices are everywhere. From boardrooms to breakrooms, MacBooks, iPhones, and iPads are now the tools people often reach for first.

Workflow Efficiency Featured Core Operations Efficiency ServiceNow
9 High-Impact Use Cases for Agentic AI
CoreX Editorial Team

9 High-Impact Use Cases for Agentic AI

By now, most enterprise leaders have heard the pitch: Agentic AI can analyze, decide, and act within workflows. But in the ServiceNow ecosystem, the q...

Workflow Efficiency Improved Execution Featured AI Theme: ServiceNow Strategy
A skyline view of Zurich, Switzerland, connecting with the ServiceNow Zurich release.
Meghan (Lockwood) Rexer

ServiceNow Zurich: How a Platform Gets Personal

I have been in this industry long enough to know the difference between genuine transformation and clever marketing. That said, after learning more du...

Workflow Efficiency Featured AI ServiceNow Theme: ServiceNow Strategy
Welcome, Eric Perna!
Meghan (Lockwood) Rexer

Welcome, Eric Perna!

We are proud to announce the addition of Eric Perna to our sales division, and the team couldn't be more excited about it.

Featured Source-to-Pay ServiceNow S2P OT
How AI Agents Are Quietly Transforming Manufacturing Floors
Meghan (Lockwood) Rexer

How AI Agents Are Quietly Transforming Manufacturing Floors

If you’ve been an active reader of CoreX Insights over the past year, you’re well aware of our thoughts on Agentic AI. Yes, we discuss the subject mor...

Featured Core Operations Efficiency AI ServiceNow Industry: Manufacturing OT
Picture of a Monopoly board game, implying a merger and acquisition
Grant Pulver

M&A and Divestiture Through the Opportunity Lens

Mergers, acquisitions, and divestitures are complex, high-stakes endeavors that set countless moving parts into motion, often across multiple companie...

Workflow Efficiency Featured ServiceNow Theme: ServiceNow Strategy
​​Why Enterprise Asset Management Matters More Than Ever
Chelsea Boyce

​​Why Enterprise Asset Management Matters More Than Ever

In previous posts, I have addressed concepts of asset management for corporate hardware and software portfolios. This is because an asset management p...

Improved Execution Featured Core Operations Efficiency Asset Management
chef cooking with active frying pan
Meghan (Lockwood) Rexer

From the Kitchen to CoreX

At CoreX, we believe the best leaders bring more than expertise. They bring energy, perspective, and a commitment to building lasting relationships. T...

Featured ServiceNow
Faster, Smarter, Better: AI & Automation’s Impact on ServiceNow ERP & EAM
David Kirkpatrick

Faster, Smarter, Better: AI & Automation’s Impact on ServiceNow ERP & EAM

Enterprise Resource Planning (ERP) systems and Enterprise Asset Management (EAM) are essential pieces in the tech stack of many industries. While thes...

AI
Speak the Same Language with Our OT Glossary eBook
CoreX Editorial Team

Speak the Same Language with Our OT Glossary eBook

Modern operations no longer live in separate worlds. As industrial systems become more connected and data-driven, the line between IT and OT keeps fad...

Workflow Efficiency ServiceNow Industry: Manufacturing Theme: Process Automation OT
Summer Reading: Bold moves in HR
Jesse Nocon

Summer Reading: Bold moves in HR

When I was a kid, mid-August was always a hectic time. Because, as the summer began to wind down, my family tried to get the absolute most out of the ...

Workflow Efficiency Featured AI Theme: Process Automation HRSD
Unlocking the Full Potential of Software Asset Management
Chelsea Boyce

Unlocking the Full Potential of Software Asset Management

[Ed. note: In part two of an asset management series, we’re tackling software (SAM) today. Be sure to check out part one in the series on hardware ass...

Workflow Efficiency Featured Core Operations Efficiency ServiceNow Asset Management
Introducing New CoreX Logo
Meghan (Lockwood) Rexer

Introducing the New CoreX

CoreX began with a simple idea: what if a consultancy could blend the agility of a startup with the experience of industry veterans, and always put pe...

Improved Execution Featured ServiceNow
Channel Insider AI 50 Top Leaders 2025 Monica Hidalgo
Meghan (Lockwood) Rexer

Monica Hidalgo Named One of the Top 50 AI Leaders by Channel Insider

We're thrilled to announce that Monica Hidalgo, Head of Global COE and Managed Services, has earned a spot on Channel Insider's Top 50 AI Leaders in t...

Featured AI ServiceNow
The Art of Securing a ServiceNow Instance
David Kirkpatrick

The Art of Securing a ServiceNow Instance

A ServiceNow instance is a dedicated, isolated environment that includes its own applications, databases, and configurations. In turn, customers recei...

Featured ServiceNow Risk and Security
Spreadsheet with numbers representing a slower, more manual process of compliance.
David Kirkpatrick

When Growth Meets Governance: Assuring compliance at scale

As organizations undergo digital transformation and global expansion, they quickly realize the need for mature governance and standardized risk and co...

Improved Execution Featured
ServiceNow Q2 Earnings: Enjoying a “beat and raise” quarter
Meghan (Lockwood) Rexer

ServiceNow Q2 Earnings: Enjoying a “beat and raise” quarter

ServiceNow’s Q2 2025 results are in, and the company surpassed expectations across the board. With $3.113 billion in subscription revenue (up 22.5% ye...

Featured AI ServiceNow
Taking the Mystery out of AI in OT
David Kirkpatrick

Taking the Mystery out of AI in OT

Artificial intelligence dominates today’s headlines, from predictions of “superintelligence” to ad campaigns and daily industry news. But understandin...

Workflow Efficiency AI ServiceNow Industry: Manufacturing
Audit-Ready, Future-Proof: How One Team Transformed Risk Management at Scale
Jewel Andersen

Audit-Ready, Future-Proof: How One Team Transformed Risk Management at Scale

These days, risk doesn’t live in one place. It’s everywhere: inside and outside your organization, across tools, teams, and vendors. And if your appro...

Improved Execution Featured ServiceNow
Are You REALLY Ready for AI? We Ask an Expert.
David Kirkpatrick

Are You REALLY Ready for AI? We Ask an Expert.

It may come as no surprise that artificial intelligence is a foundational aspect of the Now Platform experience. If you watched any of the recent NBA ...

Workflow Efficiency Featured AI ServiceNow
The Anatomy of a 5-Star ServiceNow Implementation
Meghan (Lockwood) Rexer

The Anatomy of a 5-Star ServiceNow Implementation

If you’ve spent any time in the ServiceNow ecosystem, whether you're leading a digital transformation, optimizing employee experience, or trying to ma...

Workflow Efficiency Featured Core Operations Efficiency ServiceNow Theme: ServiceNow Strategy
Person sitting cross legged with coffee and laptop
David Kirkpatrick

7 ServiceNow Experts You Should Follow (Like, Right Now)

The ServiceNow ecosystem is sprawling, fun, and full of interesting news, opinions, and advice. Just think about the scope of this ecosystem. It encom...

Improved Execution Featured ServiceNow Theme: ServiceNow Strategy
The Top 7 ServiceNow Features You’re Not Using (But Should Be)
Shamus Oatis

The Top 7 ServiceNow Features You’re Not Using (But Should Be)

You’ve trusted ServiceNow’s core functionality and platform for years. Now, let’s uncover 7 features to take your experience to the next level.

ServiceNow Theme: ServiceNow Strategy
Speaker on stage at DPW 2025
Grant Pulver

What DPW 2025 Got Right About AI in Procurement

Nearly a month has passed since DPW New York 2025 wrapped, and I'm still processing what we experienced there. The most impactful events don't just de...

Featured AI ServiceNow
Woman assists machine in manufacturing plant.
David Kirkpatrick

Why Manufacturing’s Tech Stack Still Needs a Human Fix

There is a very real technology challenge in manufacturing sourcing and procurement. This manifests in the contrast of massive investment in tech with...

Improved Execution Featured Source-to-Pay Core Operations Efficiency ServiceNow Industry: Manufacturing
[ServiceNow eBook Excerpt] Four Benefits of Automating your Source-to-Pay Operations
Jewel Andersen

[ServiceNow eBook Excerpt] Four Benefits of Automating your Source-to-Pay Operations

Editor's Note: We initially published this excerpt in July 2024, but a year later, we found these takeaways to be just as relevant. So, we thought we'...

Workflow Efficiency Improved Execution Source-to-Pay ERP
Out of Sight, Top of Mind: Managing remote assets with ServiceNow
Chelsea Boyce

Out of Sight, Top of Mind: Managing remote assets with ServiceNow

At its core, asset management involves the comprehensive tracking and oversight of an organization’s (largely technology) assets to optimize usage, re...

Improved Execution Featured Core Operations Efficiency ServiceNow Asset Management
An open book on the beach.
Carol Tucunduva

Summer Reading: Soak up the ServiceNow strategy

As we reach the midpoint of 2025, it’s the perfect time to pause and assess what’s driving results and what’s just adding to the noise. AI automation ...

Workflow Efficiency Improved Execution ServiceNow Asset Management
A Deeper Dive into Agentic AI Use Cases
David Kirkpatrick

A Deeper Dive into Agentic AI Use Cases

Agentic AI is reshaping the future of business automation by enabling intelligent agents that reason, plan, orchestrate, collaborate, and autonomously...

Workflow Efficiency Featured AI
Reframing the Role of Support in ServiceNow Optimization
Meghan (Lockwood) Rexer

Reframing the Role of Support in ServiceNow Optimization

In enterprise IT, progress rarely happens in straight lines. Teams launch ambitious digital transformation initiatives only to find themselves mired i...

Workflow Efficiency Improved Execution Featured Core Operations Efficiency AI Theme: ServiceNow Strategy
ServiceNow Core Business Suite as an Organizational Single Point of Entry
Grant Pulver

ServiceNow Core Business Suite as an Organizational Single Point of Entry

During Knowledge 25 in Las Vegas, ServiceNow announced Core Business Suite, an AI-powered process tool for HR, procurement, finance, facilities, and l...

Workflow Efficiency Improved Execution Featured AI ServiceNow Theme: Process Automation
Is ServiceNow the Future of CRM?
David Kirkpatrick

Is ServiceNow the Future of CRM?

The CRM market is on track to hit nearly $100 billion in global revenue this year. Traditionally, customer relationship management (CRM) platforms hav...

Improved Execution Featured AI ServiceNow CRM
How to Align ‘Little T’ and ‘Big T’ in Your ServiceNow Strategy
Meghan (Lockwood) Rexer

How to Align ‘Little T’ and ‘Big T’ in Your ServiceNow Strategy

Most enterprise ServiceNow journeys start with a “thing” your organization is trying to implement or solve, meaning, your CMDB is on fire, or the new ...

Workflow Efficiency Featured ServiceNow Theme: ServiceNow Strategy
Using ServiceNow to Modernize the Traditional ERP
David Kirkpatrick

Using ServiceNow to Modernize the Traditional ERP

Traditional ERPs like SAP, Oracle NetSuite, and Microsoft Dynamics 365 are built to manage core transactional operations, like ledger accounting, reso...

Workflow Efficiency Improved Execution Featured ERP ServiceNow
Post-Knowledge 2025: What manufacturers need to know about ServiceNow’s AI leap
Jay Wigard

Post-Knowledge 2025: What manufacturers need to know about ServiceNow’s AI leap

Now that the dust has settled from Knowledge 2025, one takeaway stands out: ServiceNow is fully committed to enterprise AI transformation. For manufac...

Featured AI Knowledge 2025 Industry: Manufacturing
Notes from Knowledge 2025: Orchestrating the future of AI, data, and customer experience
Meghan (Lockwood) Rexer

Notes from Knowledge 2025: Orchestrating the future of AI, data, and customer experience

For CIOs and IT leaders navigating fragmented AI deployments, the message from Wednesday’s Knowledge 2025 keynote was simple: orchestration, not isola...

ServiceNow Knowledge 2025 Theme: CX
Notes from Knowledge 2025: Agentic AI transforms enterprise
Rick Wright

Notes from Knowledge 2025: Agentic AI transforms enterprise

If you are on the floor at Knowledge 2025 this week, the one resounding lesson is that the transition to real-time, intelligent enterprise operations ...

Featured AI ServiceNow Knowledge 2025
Notes from Knowledge 2025: AI as the enterprise central nervous system
Meghan (Lockwood) Rexer

Notes from Knowledge 2025: AI as the enterprise central nervous system

At ServiceNow’s Knowledge 2025, CEO Bill McDermott outlined a pivotal moment in enterprise technology. With a clear emphasis on AI’s role in transform...

Improved Execution AI ServiceNow Knowledge 2025
Knowledge 2025 Session Preview: Taking steps toward an AI future
Fritz Byam

Knowledge 2025 Session Preview: Taking steps toward an AI future

You’re probably thinking about AI, and if you’re not, just realize your competitor down the road is. Not thinking about AI is like ignoring the intern...

Improved Execution Featured AI
How to Get the Most From Knowledge 2025
CoreX Editorial Team

How to Get the Most From Knowledge 2025

If there’s one universal truth about tech conferences, it’s that inspiration hits fast, followed quickly by an exhale and a big, “Okay, what next?”

Workflow Efficiency Featured Core Operations Efficiency ServiceNow Theme: ServiceNow Strategy
How to Self-Fund Your ServiceNow Rollout
David Kirkpatrick

How to Self-Fund Your ServiceNow Rollout

For many organizations, integrating a platform as powerful as ServiceNow can feel like a big-ticket, big-roadmap initiative. (We like the term “big T....

Featured AI ServiceNow Theme: ServiceNow Strategy
Airborne view of the Las Vegas Strip, including the Venetian Hotel.
Jewel Andersen

Gearing Up for Knowledge 2025: Our must-see sessions and events

As you can probably tell by our recent posts, all of CoreX is excited for ServiceNow’s Knowledge 2025. That said, with more than 700 sessions to choos...

Workflow Efficiency Improved Execution Source-to-Pay Core Operations Efficiency ERP AI ServiceNow Theme: ServiceNow Strategy
ServiceNow's Enterprise Takeover Positions It Ahead of the Business Tech Curve
Meghan (Lockwood) Rexer

ServiceNow's Enterprise Takeover Positions It Ahead of the Business Tech Curve

ServiceNow is no longer just claiming a seat at the enterprise table. It's rebuilding the entire room. As the platform prepares to unveil its latest q...

Workflow Efficiency AI ServiceNow
Why ServiceNow Is a Smart Bet in an Uncertain Economy
David Kirkpatrick

Why ServiceNow Is a Smart Bet in an Uncertain Economy

We don’t need to state the obvious: Global headlines are dominated by economic uncertainty, from tariff confusion and unstable markets to geopolitical...

Workflow Efficiency Featured ServiceNow Theme: ServiceNow Strategy
How ServiceNow Meets the NIS2 OT Challenge
David Kirkpatrick

How ServiceNow Meets the NIS2 OT Challenge

Imagine this: A cybercriminal exploits a single vulnerability in a piece of manufacturing equipment, affecting multiple companies, halting production,...

Workflow Efficiency Featured Core Operations Efficiency ServiceNow
VIDEO: Dive into CoreX, ServiceNow, and NVIDIA OT Rapid Response
Meghan (Lockwood) Rexer

VIDEO: Dive into CoreX, ServiceNow, and NVIDIA OT Rapid Response

Hallo from Hanover Messe 2025! We’re just back from the event and have some exciting things to share.

Workflow Efficiency Featured AI ServiceNow Industry: Manufacturing
What Exactly is Agentic AI?
David Kirkpatrick

What Exactly is Agentic AI?

AI is evolving fast. This isn’t exactly a headline. But now it’s not just evolving in how it responds. It's starting to act. That’s the promise of age...

Workflow Efficiency Featured AI
The Path Ahead: 7 trends reshaping finance, procurement, and supply chain
Jewel Andersen

The Path Ahead: 7 trends reshaping finance, procurement, and supply chain

Around CoreX headquarters, we only just stopped saying “happy new year.” And yet the calendar tells us it’s already Q2 2025. But we did make good use ...

Featured AI ServiceNow
Looking to Uncover ServiceNow Value? Track Adoption.
David Kirkpatrick

Looking to Uncover ServiceNow Value? Track Adoption.

ServiceNow continues to gain traction among enterprise organizations for its ability to centralize operations and streamline workflows. But when it co...

Workflow Efficiency Core Operations Efficiency ServiceNow Theme: OCM Theme: ServiceNow Strategy
Unpacking Yokohama: AI, Compliance, and What’s Next for ServiceNow
Carol Tucunduva

Unpacking Yokohama: AI, Compliance, and What’s Next for ServiceNow

At the time of this posting, the ServiceNow Yokohama release has been live and available for roughly one week. And within hours of the release, we saw...

Featured AI ServiceNow Theme: OCM
News From Cabo: CoreX CEO Rick Wright on ServiceNow Partner Summit 2025
Meghan (Lockwood) Rexer

News From Cabo: CoreX CEO Rick Wright on ServiceNow Partner Summit 2025

ServiceNow recently held its annual Partner Summit -- this time in sunny Mexico. CoreX CEO Rick Wright returned from Cabo with more than a few insight...

Featured AI ServiceNow
What is a Workflow? And How is This Backbone Driving One of the World’s Most Valuable Companies?
Carol Tucunduva

What is a Workflow? And How is This Backbone Driving One of the World’s Most Valuable Companies?

Alright, let’s start with what we already know: A workflow is any automated, structured sequence of tasks that are carried out to complete a business ...

Featured Theme: Process Automation Theme: ServiceNow Strategy
Optimizing Healthcare Operations with ServiceNow Enterprise Asset Management (EAM)
Meghan (Lockwood) Rexer

Optimizing Healthcare Operations with ServiceNow Enterprise Asset Management (EAM)

In today’s healthcare landscape, operational efficiency transcends mere cost reduction – it is a strategic imperative for organizations aiming to deli...

Featured Industry: Healthcare
ServiceNow in Action at a Manufacturing Plant
David Kirkpatrick

ServiceNow in Action at a Manufacturing Plant

See how the platform goes beyond IT to drive optimal OT at a manufacturing facility. Technology has driven manufacturing advancements from the earlies...

Featured Industry: Manufacturing
5 Ways ServiceNow Transforms Supply Chain Management
David Kirkpatrick

5 Ways ServiceNow Transforms Supply Chain Management

Ed. Note: As part of our ongoing coverage, we’re introducing deeper dives into platform functionality to help business leaders assess value, optimize ...

ServiceNow
The State of ERP in 2025
Carol Tucunduva

The State of ERP in 2025

In 2025, ERP adoption is at an all-time high, with market spending reaching $147.7 billion and 70% of large enterprises relying on ERP. Why the surge?...

Source-to-Pay Essentials: Mastering ServiceNow Terms for Finance and Supply Chain
Meghan (Lockwood) Rexer

Source-to-Pay Essentials: Mastering ServiceNow Terms for Finance and Supply Chain

Recently, here at CoreX, we compiled our Official Source-to-Pay Glossary to help you stay on top of ServiceNow’s latest advancements and industry spec...

Source-to-Pay
How Agentic AI is Transforming Enterprise AI
David Kirkpatrick

How Agentic AI is Transforming Enterprise AI

Agentic AI goes beyond single-purpose chatbots and turns teams of AI agents into collaborative problem-solving business partners.

Featured
CoreX Enters Definitive Agreement to Acquire Volteo Digital
Meghan (Lockwood) Rexer

CoreX Enters Definitive Agreement to Acquire Volteo Digital

CoreX expands global coverage of the ServiceNow ecosystem through a definitive agreement to acquire a leader in the Latin America and EMEA Markets, co...

Featured
Yes, AI is Trending; It's Also Transforming Global Business Solutions in 2025
Grant Pulver

Yes, AI is Trending; It's Also Transforming Global Business Solutions in 2025

At this point, you probably have a visceral reaction one way or another to “AI” - artificial intelligence. We can’t read an article on business or tur...

AI
CoreX Wrapped 2024
Devon Clarke

CoreX Wrapped: 10 Moments from Our Founding to ServiceNow’s Xanadu Release

The buzz of Spotify Wrapped is back for another year – a national holiday for all music lovers. As playlists are analyzed, genres uncovered, and memor...

Exclusive Excerpt: The Ultimate Glossary for Source-to-Pay
Meghan (Lockwood) Rexer

Exclusive Excerpt: The Ultimate Glossary for Source-to-Pay

ServiceNow has led the industry with its continuous focus on technological innovation, so it’s no surprise that AI has become a key feature in its lat...

Source-to-Pay AI ServiceNow
7 Workplace Nightmares That Will Haunt Your Office CoreX
Meghan (Lockwood) Rexer

7 Workplace Nightmares That Will Haunt Your Office

A year ago, when CoreX was just starting out, we dove into the dark side of the working world. (Which is, as you know, something we care pretty deeply...

CoreX Source-to-Pay ServiceNow Gloassary
Meghan (Lockwood) Rexer

Your Ultimate Glossary for Mastering Source-to-Pay (And More)

Like all great technologies, ServiceNow is continually advancing and evolving with every release - and so has the language we use to navigate it. Pret...

Source-to-Pay
ITS Partners Joins Forces with CoreX: Q&A With CEO Rick Wright
Rick Wright

ITS Partners Joins Forces with CoreX: Q&A With CEO Rick Wright

Today marks an exciting milestone for CoreX as we announce our definitive agreement to acquire ITS Partners, a company renowned for its expertise in O...

NASCES 2024 Top 10 Sessions to Attend CoreX
Steven Dabrowski

10 Sessions We Can’t Wait to Attend at NASCES 2024

Welcome to conference season! Here at CoreX, we’ve been crossing the country recently, spending time with ServiceNow at their U.S. Summits, Partner Ev...

New Exclusive ServiceNow Research [Downloadable Excerpt]
Meghan (Lockwood) Rexer

New Exclusive ServiceNow Research [Downloadable Excerpt]

Editor’s note: Today’s blog includes an excerpt from ServiceNow’s recent research partnership with Constellation Research to launch their new report, ...

Source-to-Pay Core Operations Efficiency ERP ServiceNow
Exclusive Excerpt: Exec Guide to Supply Chain Logistics in ServiceNow
Meghan (Lockwood) Rexer

Exclusive Excerpt: Exec Guide to Supply Chain Logistics in ServiceNow

Supply chain disruptions aren't just a nuisance; they're a massive financial burden. The average cost of a disruption is a staggering $184 million. It...

Source-to-Pay Core Operations Efficiency ERP ServiceNow
New Downloadable Exec Guide: Supply Chain Logistics in ServiceNow
Meghan (Lockwood) Rexer

New Downloadable Exec Guide: Supply Chain Logistics in ServiceNow

Juggling inventory, logistics, and technology challenges can be overwhelming. If you're tired of disconnected systems and reactive problem-solving, yo...

Source-to-Pay Core Operations Efficiency ERP ServiceNow
Core Shorts: NOW Earnings Recap
Meghan (Lockwood) Rexer

Core Shorts: NOW Earnings Recap

Editor’s note: We’re so pleased to launch “Core Shorts” as a new feature on our blog this week. Every month, we will share our favorite recent Service...

ERP AI ServiceNow Theme: ServiceNow Strategy
AI Adoption and the Future of ERP
Meghan (Lockwood) Rexer

AI Adoption and the Future of ERP

We’ve had an ecosystem tradition to share great “Christmas in July” content this month -- to keep us energized and engaged during the summer heat wave...

Source-to-Pay ERP AI
Summer Reading: Eleven Critical Stats on Procurement and Sourcing in 2024
Meghan (Lockwood) Rexer

Summer Reading: Eleven Critical Stats on Procurement and Sourcing in 2024

Navigating the complexities of today’s ever-changing, globalized markets continues to pressure “traditional” supply chain practices.

Source-to-Pay Core Operations Efficiency ERP
K24 Recap: Exploring The Future of Business Systems Beyond ERP [Part One]
Meghan (Lockwood) Rexer

K24 Recap: Exploring The Future of Business Systems Beyond ERP [Part One]

Our CEO Shares his vision on the future of ERP Modernization, and how systems of engagement are replacing systems of record for Core Operations progra...

Featured Source-to-Pay Core Operations Efficiency ERP
[eBook Excerpt] 4 Steps to Remove Friction from your Source-to-Pay Process
Meghan (Lockwood) Rexer

[eBook Excerpt] 4 Steps to Remove Friction from your Source-to-Pay Process

A single platform for automated requesting, sourcing, supplying, and paying for goods and services.

Featured Source-to-Pay Core Operations Efficiency
K24 Recap: CoreX CEO Rick Wright on The Future of Business Systems Beyond ERP [Part Two]
Meghan (Lockwood) Rexer

K24 Recap: CoreX CEO Rick Wright on The Future of Business Systems Beyond ERP [Part Two]

As our understanding of ERP evolves, modern programs focus on creating more holistic employee and stakeholder experiences.

Workflow Efficiency