6 Ways CMDB, SecOps, and GRC Make Each Other Better

A while back, my colleague Andrew Wortham wrote about what happens when CMDB, Security Operations, and Governance, Risk, and Compliance start working ...

Common Challenges Companies Face When Implementing ServiceNow Strategic Portfolio Management

The Hidden Cost of an Untended ServiceNow Platform

Every ServiceNow implementation reaches a moment when the hard work appears finished. Workflows are live and adoption is underway, and leadership fina...

Shadow AI: You Can’t Govern What You Don’t See

Most organizations already know they have a shadow AI concern, but they don’t always know how big it might already be.

When Good ServiceNow Platforms Slowly Become Great Ones

Spend enough time around enterprise ServiceNow programs and you will hear someone describe a platform as mature, usually as a compliment. The implemen...

ServiceNow SPM vs. Jira Align for Agile Portfolio Management

TL;DR: ServiceNow SPM is the stronger fit for mid-market and enterprise organizations that need to connect strategy to execution across the whole busi...

6 Ways to Manage OT Using AI (Without Breaking Everything)

Operational technology has been running the world's critical infrastructure for decades. Power plants, manufacturing lines, water treatment facilities...

How AI Is Driving the Future of Risk Management

The AI future in risk management and ServiceNow IRM has arrived. AI Control Tower, Now Assist, and a series of strategic acquisitions have made the pl...

ServiceNow SPM vs. Planview for Enterprise Portfolio Management

TL;DR: ServiceNow SPM is the stronger fit for enterprises that already run ServiceNow and want portfolio management woven into the same platform where...

ServiceNow Releases Arrive Quickly. Is Your Operating Model Keeping Up?

Planning around ServiceNow used to mean preparing for the next family release. Platform teams read the release notes, picked the features worth enabli...

Does Anthropic Mythos Break Vulnerability Response?

TL;DR: No. Mythos changed how fast vulnerabilities get found, and Anthropic has been clear that the limiting factor has now moved downstream, to verif...

ServiceNow Strategic Portfolio Management vs. Microsoft Project for Portfolio and Demand Management

TL;DR: ServiceNow Strategic Portfolio Management (SPM) is the stronger fit for mid-market to enterprise organizations that need to connect demand inta...

5 Things Knowledge 2026 Got Right About Enterprise AI (and What Has Already Changed)

Three months ago, fresh from the Knowledge 2026 show floor, I wrote about 11 things the event had quietly told us about enterprise AI.

How to Evaluate ServiceNow SPM Vendors and Partners Before Signing a Contract

TL;DR: Evaluating a ServiceNow Strategic Portfolio Management (SPM) partner properly takes four to six weeks and roughly eight to ten focused conversa...

Marilyn Nelson: Platform Pioneer, and the New Face Behind CoreXtend

Most ServiceNow careers start with a line of code. Dr. Marilyn Nelson’s started in uniform.

What ServiceNow's "Fortune 500,000" Push Means for the Midmarket

Our CEO told CRN the constraint has moved. Here's what this means for anyone planning an implementation.

Is Vulnerability Response Dead Because of AI?

TL;DR: No. AI is changing how vulnerabilities get found, not what happens after they are found. Vulnerability response has always been a volume proble...

What to Look for When Hiring a ServiceNow SPM Implementation Partner

TL;DR: The right ServiceNow SPM implementation partner brings dedicated portfolio management expertise, verified delivery depth, and a post-go-live pl...

5 Observations About the Growing AI Governance Gap

When Dan Gale published his recent article on the emerging AI governance gap, I found myself thinking back to examples from conversations and presenta...

How ServiceNow Core Business Services Connects Procurement, Suppliers, and Finance Through a Single Platform

ServiceNow has long been recognized as the platform organizations rely on to modernize IT and operational workflows. Increasingly, however, it is play...

Human-in-the-Loop AI: Designing Operating Models for Agentic AI in the Enterprise

Almost every conversation I have about agentic AI eventually lands on the same question: Should a human approve what the AI is doing?

What Are the Top ServiceNow SPM Implementation Partners in the Americas?

TL;DR: For mid-market to enterprise organizations in the US, Canada, and North LATAM, CoreX stands out among ServiceNow SPM implementation partners be...

Why the Agentic AI Era Needs Forward Deployed Engineers

Enterprise software is entering a phase that looks very different from the one that shaped it. For years, delivering value centered on configuring kno...

From Vulnerability Data to Risk Reduction: Why Aggregation Isn't Enough

Bringing vulnerability data into a single platform is an important milestone, but it should not be mistaken for the end of the vulnerability managemen...

Can ServiceNow Help Aggregate Vulnerabilities?

Vulnerability management has become increasingly difficult because visibility now comes from many different sources, each with its own perspective, da...

The Governance Gap Emerging Within Enterprise AI

Not long ago, AI governance was largely a theoretical discussion inside most organizations. Leadership teams were trying to understand where AI might ...

An OT Transformation Framework for Industry 5.0

Every executive wants the benefits of autonomous operations. The challenge is that most organizations try to transform everything at once, and that's ...

5 Signs Your Organization Is Running on Projects Instead of Strategy

Most organizations have a shortage of alignment. One team is launching a new initiative. Another is requesting budget. A third is already halfway thro...

The ServiceNow Conversations That Happen After Implementation

Let me tell you a story: A ServiceNow implementation goes live, the core workflows are in place, and the organization can finally take a breath. The s...

5 Signs Your ServiceNow Implementation Is Quietly Drifting Off Course

Nobody wakes up one morning and announces, "Good news. We've accumulated years of operational debt."

Building the Operational AI Foundation for Industry 5.0

Industry 5.0 is here. But there are still questions about how companies should bridge the gap between theory and execution.

Dan Gale: Helping Organizations Prepare for the Reality of AI

Some technology leaders get caught up chasing every new trend. Dan Gale has spent his career learning how to separate meaningful transformation from t...

How to Make ServiceNow IRM Operational

ServiceNow IRM (Integrated Risk Management) is a powerful platform, but too often organizations leave the risk team operating in a silo, producing rep...

5 Shifts Organizational Leaders Can’t Ignore About Industry 5.0

There has been no shortage of conversation around Industry 5.0 lately, but the terminology is evolving faster than most organizations can operationali...

What Is AI Operational Reality?

There is a moment that happens in almost every enterprise AI conversation. Usually, it starts optimistically. Someone mentions autonomous workflows. A...

What Enterprise Buyers Want from ServiceNow Partners in the AI Era

There is often a noticeable difference between what enterprise buyers say they want from a ServiceNow partner and what they are looking for once the c...

How Jay Wigard Approaches Innovation and the Future of Technology

Here's a sentence you weren't expecting from CoreX Insights: For Jay Wigard, innovation has never been about chasing the newest technology.

The Difference Between Security Activity and Security Insight

When organizations implement Security Incident Response (SIR) in ServiceNow, executive dashboards are often one of the most anticipated outcomes. Ther...

How to Make the Most of Vulnerability Scanning in ServiceNow

When vulnerability scanning is first introduced into an environment, it usually brings a sense of momentum with it. Tools like Qualys, Tenable, and Ra...

Is Your Business Ready for Better Risk Management?

When it comes to risk, there's one overarching question we've been hearing: What exactly is ServiceNow Integrated Risk Management (IRM)? At CoreX, we'...

10 Actions Enterprises Should Take After Knowledge 26

As we put a bow on our direct coverage of ServiceNow Knowledge 26, we're still swirling from conversations on operational readiness, organizational vi...

The AI Gold Rush Is Over. Operations Matter Now.

We're a week removed from the start of Knowledge 26. (Yes, it's only been a week.) But there's just so much more to discuss. So, let's keep the moment...

11 Things Knowledge 26 Quietly Told Us About Enterprise AI

Alright, after writing what seems like 25,000 words right from the Knowledge 26 show floor, I might be a little punchy. But the title of this piece ma...

K26 Day 3 Keynote: Bringing AI Conversations Back to People

By Day 3 of an event as big as Knowledge 26, there are a few constants. People have replaced business casual with "exceedingly casual." Booth conversa...

Session Recap: Financial Services is Becoming a Stress Test for Enterprise AI

Financial services has a way of exposing operational realities before most industries are forced to confront them. Regulatory scrutiny, customer trust...

Session Recap: HRSD Transformation Begins When Email Ends

One of the more relatable sessions at ServiceNow Knowledge 2026 came from Pilot Company, the massive travel center operator serving more than 1.2 mill...

K26 Day 2 Keynote: Why Context May Become the Key Layer in Enterprise AI

From what we've learned so far at Knowledge 26, enterprise AI conversations tend to move in waves. First, it was automation. Then prediction. Then cop...

Session Recap: Workflow Data Fabric and Autonomous IT

After that Day 1 keynote, the mood throughout K26 was a bit elevated. And rightfully so, considering the magnitude. But we like to stay grounded here ...

K26 Day 1 Keynote: From Blind Spot to Action to Control to Otto

There was a noticeable shift in tone during the opening keynote at ServiceNow Knowledge 2026. Not overstatement. Not marketing. Not just excitement ar...

Knowledge 2026: Defining the Partner Opportunity

TL;DR - ServiceNow's Partner Day keynote centered on making AI real, delivering value fast, and governing AI at scale

CoreX Welcomes Ricardo Trevizo as VP of Enterprise Accounts, Mexico

We're excited to welcome Ricardo Trevizo to CoreX as our new Vice President of Enterprise Accounts for Mexico. Ricardo brings more than 15 years of le...

Knowledge 2026: The Sessions You May Not Hear About (But Shouldn’t Miss)

At an event the size of ServiceNow Knowledge 2026, it’s easy to assume that the most important conversations will be the most visible ones. The keynot...

Knowledge 2026 Preview: Where the AI Conversation Is Headed

A week out from Knowledge 2026, the energy around the event is already starting to build, and it feels different this year. Different in a way that is...

6 (More) Essential Leaders to Follow in the ServiceNow Ecosystem

There’s no shortage of thought leadership in the ServiceNow ecosystem right now. Scroll LinkedIn for five minutes, and you’ll find a wide range of pro...

Miguel Rios on Architecture, Outcomes, and Getting the Foundation Right

There is a point in most ServiceNow programs where things begin to feel heavier than expected. The roadmap fills up, requirements expand, and what onc...

What Sales Conversations Reveal About Hidden Friction Inside ServiceNow Programs

There is a point in almost every early conversation where you can start to see how the rest of the program is likely to unfold, and it rarely comes fr...

ServiceNow + Armis: Filling the IoT Discovery Gap For Retail

In early 2026, ServiceNow announced its acquisition of Armis, a cybersecurity company focused on connected devices, and among the company's capabiliti...

The Operational Revolution is Here. Are You Ready for Industry 5.0?

Industry is undergoing another revolution. We’ve spent too much time talking about smart factories and not enough about autonomous operations. The fir...

ServiceNow's AI Shift: What the End of “Sidecar AI” Means for Enterprises

There has been a quiet friction point in nearly every enterprise AI initiative over the past few years. The ambition is there. The investment is real....

The ServiceNow AI Conversation Has Shifted

There’s a noticeable change in how AI is being talked about across the ServiceNow ecosystem right now. The conversation has moved past isolated use ca...

Three Questions Every ServiceNow Buyer Eventually Asks

I spend most of my time talking to organizations that are somewhere along their ServiceNow journey.

Making EmployeeWorks a Reality Inside the Enterprise

In a recent piece, we explored what the union of ServiceNow and MoveWorks signals for the future of enterprise work. The takeaway was that it reflects...

NEW EBOOK: The OT Renaissance

There’s a pattern we see across almost every organization working to modernize operations. The strategy is sound. The investment is real. The technolo...

How SPM Helps Organizations Stop Funding Low-Value Work

No organization sets out to fund low-value work. That is almost never the intention. In fact, if you sit in on most funding conversations, you will he...

What Autonomous IT Really Looked Like at AI Summit

Spending time at the ServiceNow AI Summit in Boston in March, it was hard to miss how much the conversation has shifted from assistance to autonomy. F...

The Hidden Growing Pains of a Successful ServiceNow Platform

One of the “nice problems” organizations run into with ServiceNow is success.

Seeing the Work That Matters: CoreX SPM Director Mike Gardyasz

There is a certain kind of clarity that shows up when someone has spent enough time inside the same problem, across enough organizations, to recognize...

Why Business Agility Starts with Portfolio Governance

Agility has become one of those words that means something slightly different depending on who is using it. For some leaders, it means faster releases...

What ServiceNow AI Summit Revealed About AI Control Tower

Last week, I attended my first-ever ServiceNow AI Summit in Boston. After a year of involvement with the ecosystem, I finally had a chance to experien...

Why CMDB, SecOps, and GRC Create Compounding Security Value

I've been thinking a lot lately about why some security programs feel like they're constantly catching up, while others seem to just... well… work.

5 Ways AI Agents Have Already Transformed Manufacturing Floors

Manufacturing has spent decades pursuing automation. Robots weld, machines assemble, sensors monitor everything from vibration to temperature. By most...

How ServiceNow SPM Connects Strategy, Demand, and Delivery

Here's something I've noticed talking to leaders across all kinds of organizations: the problem is almost never ambition. Everyone has plenty of that....

EmployeeWorks: What Moveworks + ServiceNow Means for Enterprise

When ServiceNow completed its acquisition of Moveworks in December 2025, it was easy for those on the periphery to interpret the move as a feature exp...

Why “We’ll Optimize Later” Rarely Happens Without a Plan

During almost every ServiceNow implementation, there is a moment where someone says, usually with good intentions, “We’ll optimize this later.”

The Real Return on Your ServiceNow Investment

When someone in finance asks about ROI, they are rarely asking for a philosophical discussion about digital transformation.

Steady-Handed Leadership: CoreX CFO Matthew Malek

Growth is an easy word to say, but a difficult thing to steward. It’s measured in acquisitions, expanded global teams, deeper expertise, and within th...

A Cozy, Late Winter Reading List for the ServiceNow Ecosystem

Winter does something interesting to the enterprise technology world. The conference circuit slows down a bit. The year-end urgency fades. Budgets are...

The Operational Debt Most ServiceNow Programs Accumulate Quietly

When a ServiceNow program launches, there’s usually a moment where everyone feels like they did something significant… you know, a real milestone. The...

Andrew Wortham: Bringing Clarity to SecOps in a Noisy World

Security has never suffered from a lack of tools. If anything, the opposite is true. Most organizations CoreX works with have invested heavily in scan...

Your ServiceNow Resolutions (One Month and 12 Days Later)

As predicted, January did what January always does. The bold declarations have quieted down. The roadmaps have survived their first real tests. And th...

What ServiceNow Actually Demands Over Time

Most ServiceNow conversations focus on what happens before go-live. Selection. Design. Implementation. Roadmaps. Executive buy-in. Those conversations...

NEW RELEASE: How to Scale ServiceNow Implementations Without Disruption

One new module turns into five. A well-intentioned integration creates downstream chaos. Teams feel change happening to them instead of with them. And...

Defining Success Metrics for OT Deployments

Operational technology programs rarely fail because the technology doesn't work. But they DO struggle because organizations can't agree on what succes...

Making Vulnerability Tools Work in the Real World

Let’s start this with a statement: most organizations aren't struggling to see their vulnerabilities anymore. They're just struggling to figure out wh...

ServiceNow’s Q4 2025: Innovation Powers Sustainable Enterprise Growth

ServiceNow’s latest Q4 2025 earnings results delivered a strong finish to the year and set an exciting foundation for 2026, particularly for partners ...

The Global Opportunity Hidden in the ServiceNow–Armis Deal

When we started talking about the ServiceNow–Armis deal, we anchored on two ideas that felt urgent and true.

What Manufacturing Orgs Should Do After the ServiceNow–Armis Deal

If you're responsible for industrial operations, security, or enterprise risk, the ServiceNow–Armis acquisition probably brought about some curiosity....

7 Smart(er) Ways to Manage Remote Assets with ServiceNow

Remote work didn’t just change where people sit. It quietly changed where your assets live, how often they disappear, and how hard they are to manage ...

ServiceNow + Armis: The End of OT Security as a Side Project

Big acquisitions typically receive the headline treatment: who bought whom, for how much, and whether the analysts approve. ServiceNow's acquisition o...

Welcoming InSource to CoreX: Growth Designed with Purpose

We have big news. And we can finally tell the world.

What Your ServiceNow Instance Wants This Holiday Season

The holidays are supposed to be a time for reflection, gratitude, and maybe pretending you’re not checking email quite as often as you actually are. I...

NEW RELEASE: The Hidden Costs of Legacy Systems - Part 2

There's nothing like a holiday gift to put smiles on faces. This one doesn't even need batteries!

8 Ways to Secure ServiceNow Instances Before Problems Set In

A ServiceNow instance is more than just another environment sitting in your tech stack. It's where actual work happens, where decisions get made, and ...

When Work Finally Flows: Why Your Data Deserves Better Than Email

Picture this: Someone in HR just approved a new hire. Great news, except IT now needs to provision accounts. And Facilities needs to set up a desk. An...

Why Most Organizations Struggle with Driving ServiceNow Outcomes

If you spend enough years in this ecosystem, you start to recognize a pattern. Companies don't fail with ServiceNow because the platform is weak, but ...

9 Ways Managed Services Help You Get Real Value from ServiceNow

Budgets don’t shout when you waste them. They whisper. They utter things like, “Hey… remember when we bought ServiceNow so we could streamline operati...

8 Things We're Thankful for in ServiceNow

Thanksgiving is when we slow down, breathe, and take stock of the good stuff. And inside the ServiceNow ecosystem, there's been a lot of good stuff th...

Metrics That Show Your ServiceNow Implementation Actually Works

…because "We implemented ServiceNow" is not an accomplishment. It's a conversation starter.

Brian Solis: Rethinking Leadership and Innovation in an AI-First World

Artificial intelligence represents a new era of thinking. Few people capture this shift as sharply as Brian Solis, Head of Global Innovation at Servic...

Did Our 2025 ServiceNow Predictions Come True?

At the beginning of 2025, we took a look at the trends that were defining finance, procurement, and supply chain for the year. Well, we don’t need to ...

A CMDB Health Check You Can Run This Week

Every company needs data to survive, which means everyone has some kind of Configuration Management Database (CMDB). But ask any IT leader how clean o...

eBook Excerpt: The Hidden Costs of Legacy Systems

Legacy systems rarely announce themselves with big failures. Instead, they quietly drain budgets, stall progress, and limit innovation. At CoreX, we s...

ServiceNow Industry Trends: Where AI, Data, and Automation Deliver

Every few months, a new “can’t-miss” trend hits your feed. You know the ones, “AI will revolutionize everything including Monday Night Football,” “Dat...

ServiceNow Puts AI to Work to Deliver a Q3 Earnings Beat

The leaves are changing colors across many parts of the world, but some things, like ServiceNow's continued evolution, don't seem to be changing much ...

Celebrating One Year of Redefining What’s Possible with ServiceNow

Every era of innovation begins with a spark: a bold idea that challenges convention and reimagines what's possible. For CoreX, that spark ignited in e...

The True ROI of ServiceNow

ROI. Other than “IRS,” it’s difficult to imagine three letters that have more impact on the way we work. Especially now, since it’s already 2026 budge...

Using ServiceNow to Meet Audit and Compliance Requirements

A while back, we got into a deep discussion about ServiceNow's role in maintaining audit and compliance readiness. But, as they say, timing is everyth...

How Robert Matos Keeps Sales Human in a Digital World

For Robert Matos, Director of Digital Sales at CoreX, success in sales comes down to earning trust. Let’s be honest, in 2025, a focus on earning trust...

7 Services That Jumpstart Value in Back-Office Workflows

The back office is the operational backbone of an organization. You know, the teams and processes that handle essential internal functions like financ...

8 MORE ServiceNow Voices You Should Follow (Yes, Right Now)

The ServiceNow ecosystem never slows down. New releases. New architecture standards. New ways to think about the platform’s role in transforming busin...

Breaking Up Isn't Hard to Do: A Brief Case Study

CoreX has extensive experience guiding ServiceNow environments through mergers, acquisitions, and divestitures. One of the most instructive examples i...

7 Takeaways from Knowledge 2025 That Are Now Becoming Reality

At Knowledge 2025, ServiceNow painted a picture of AI-native workflows, data orchestration, and agentic experiences that would redefine how enterprise...

WT(Heck) is WDF?

Enterprises today rarely lack data. Their challenge lies in accessing it quickly and consistently. Too often, critical information is scattered across...

9 Smart Moves for M&A and Divestiture

When you are deep in mergers and acquisitions (M&A) or divestiture, every decision from how you communicate with employees to CMDB accuracy can de...

Unlocking the Full Value of Jamf with ServiceNow

Apple devices are everywhere. From boardrooms to breakrooms, MacBooks, iPhones, and iPads are now the tools people often reach for first.

9 High-Impact Use Cases for Agentic AI

By now, most enterprise leaders have heard the pitch: Agentic AI can analyze, decide, and act within workflows. But in the ServiceNow ecosystem, the q...

ServiceNow Zurich: How a Platform Gets Personal

I have been in this industry long enough to know the difference between genuine transformation and clever marketing. That said, after learning more du...

Welcome, Eric Perna!

We are proud to announce the addition of Eric Perna to our sales division, and the team couldn't be more excited about it.

How AI Agents Are Quietly Transforming Manufacturing Floors

If you’ve been an active reader of CoreX Insights over the past year, you’re well aware of our thoughts on Agentic AI. Yes, we discuss the subject mor...

M&A and Divestiture Through the Opportunity Lens

Mergers, acquisitions, and divestitures are complex, high-stakes endeavors that set countless moving parts into motion, often across multiple companie...

​​Why Enterprise Asset Management Matters More Than Ever

In previous posts, I have addressed concepts of asset management for corporate hardware and software portfolios. This is because an asset management p...

From the Kitchen to CoreX

At CoreX, we believe the best leaders bring more than expertise. They bring energy, perspective, and a commitment to building lasting relationships. T...

Faster, Smarter, Better: AI & Automation’s Impact on ServiceNow ERP & EAM

Enterprise Resource Planning (ERP) systems and Enterprise Asset Management (EAM) are essential pieces in the tech stack of many industries. While thes...

Speak the Same Language with Our OT Glossary eBook

Modern operations no longer live in separate worlds. As industrial systems become more connected and data-driven, the line between IT and OT keeps fad...

Summer Reading: Bold moves in HR

When I was a kid, mid-August was always a hectic time. Because, as the summer began to wind down, my family tried to get the absolute most out of the ...

Unlocking the Full Potential of Software Asset Management

[Ed. note: In part two of an asset management series, we’re tackling software (SAM) today. Be sure to check out part one in the series on hardware ass...

Introducing the New CoreX

CoreX began with a simple idea: what if a consultancy could blend the agility of a startup with the experience of industry veterans, and always put pe...

Monica Hidalgo Named One of the Top 50 AI Leaders by Channel Insider

We're thrilled to announce that Monica Hidalgo, Head of Global COE and Managed Services, has earned a spot on Channel Insider's Top 50 AI Leaders in t...

The Art of Securing a ServiceNow Instance

A ServiceNow instance is a dedicated, isolated environment that includes its own applications, databases, and configurations. In turn, customers recei...

When Growth Meets Governance: Assuring compliance at scale

As organizations undergo digital transformation and global expansion, they quickly realize the need for mature governance and standardized risk and co...

ServiceNow Q2 Earnings: Enjoying a “beat and raise” quarter

ServiceNow’s Q2 2025 results are in, and the company surpassed expectations across the board. With $3.113 billion in subscription revenue (up 22.5% ye...

Taking the Mystery out of AI in OT

Artificial intelligence dominates today’s headlines, from predictions of “superintelligence” to ad campaigns and daily industry news. But understandin...

Audit-Ready, Future-Proof: How One Team Transformed Risk Management at Scale

These days, risk doesn’t live in one place. It’s everywhere: inside and outside your organization, across tools, teams, and vendors. And if your appro...

Are You REALLY Ready for AI? We Ask an Expert.

It may come as no surprise that artificial intelligence is a foundational aspect of the Now Platform experience. If you watched any of the recent NBA ...

The Anatomy of a 5-Star ServiceNow Implementation

If you’ve spent any time in the ServiceNow ecosystem, whether you're leading a digital transformation, optimizing employee experience, or trying to ma...

7 ServiceNow Experts You Should Follow (Like, Right Now)

The ServiceNow ecosystem is sprawling, fun, and full of interesting news, opinions, and advice. Just think about the scope of this ecosystem. It encom...

The Top 7 ServiceNow Features You’re Not Using (But Should Be)

You’ve trusted ServiceNow’s core functionality and platform for years. Now, let’s uncover 7 features to take your experience to the next level.

What DPW 2025 Got Right About AI in Procurement

Nearly a month has passed since DPW New York 2025 wrapped, and I'm still processing what we experienced there. The most impactful events don't just de...

Why Manufacturing’s Tech Stack Still Needs a Human Fix

There is a very real technology challenge in manufacturing sourcing and procurement. This manifests in the contrast of massive investment in tech with...

[ServiceNow eBook Excerpt] Four Benefits of Automating your Source-to-Pay Operations

Editor's Note: We initially published this excerpt in July 2024, but a year later, we found these takeaways to be just as relevant. So, we thought we'...

Out of Sight, Top of Mind: Managing remote assets with ServiceNow

At its core, asset management involves the comprehensive tracking and oversight of an organization’s (largely technology) assets to optimize usage, re...

Summer Reading: Soak up the ServiceNow strategy

As we reach the midpoint of 2025, it’s the perfect time to pause and assess what’s driving results and what’s just adding to the noise. AI automation ...

A Deeper Dive into Agentic AI Use Cases

Agentic AI is reshaping the future of business automation by enabling intelligent agents that reason, plan, orchestrate, collaborate, and autonomously...

Reframing the Role of Support in ServiceNow Optimization

In enterprise IT, progress rarely happens in straight lines. Teams launch ambitious digital transformation initiatives only to find themselves mired i...

ServiceNow Core Business Suite as an Organizational Single Point of Entry

During Knowledge 25 in Las Vegas, ServiceNow announced Core Business Suite, an AI-powered process tool for HR, procurement, finance, facilities, and l...

Is ServiceNow the Future of CRM?

The CRM market is on track to hit nearly $100 billion in global revenue this year. Traditionally, customer relationship management (CRM) platforms hav...

How to Align ‘Little T’ and ‘Big T’ in Your ServiceNow Strategy

Most enterprise ServiceNow journeys start with a “thing” your organization is trying to implement or solve, meaning, your CMDB is on fire, or the new ...

Using ServiceNow to Modernize the Traditional ERP

Traditional ERPs like SAP, Oracle NetSuite, and Microsoft Dynamics 365 are built to manage core transactional operations, like ledger accounting, reso...

Post-Knowledge 2025: What manufacturers need to know about ServiceNow’s AI leap

Now that the dust has settled from Knowledge 2025, one takeaway stands out: ServiceNow is fully committed to enterprise AI transformation. For manufac...

Notes from Knowledge 2025: Orchestrating the future of AI, data, and customer experience

For CIOs and IT leaders navigating fragmented AI deployments, the message from Wednesday’s Knowledge 2025 keynote was simple: orchestration, not isola...

Notes from Knowledge 2025: Agentic AI transforms enterprise

If you are on the floor at Knowledge 2025 this week, the one resounding lesson is that the transition to real-time, intelligent enterprise operations ...

Notes from Knowledge 2025: AI as the enterprise central nervous system

At ServiceNow’s Knowledge 2025, CEO Bill McDermott outlined a pivotal moment in enterprise technology. With a clear emphasis on AI’s role in transform...

Knowledge 2025 Session Preview: Taking steps toward an AI future

You’re probably thinking about AI, and if you’re not, just realize your competitor down the road is. Not thinking about AI is like ignoring the intern...

How to Get the Most From Knowledge 2025

If there’s one universal truth about tech conferences, it’s that inspiration hits fast, followed quickly by an exhale and a big, “Okay, what next?”

How to Self-Fund Your ServiceNow Rollout

For many organizations, integrating a platform as powerful as ServiceNow can feel like a big-ticket, big-roadmap initiative. (We like the term “big T....

Gearing Up for Knowledge 2025: Our must-see sessions and events

As you can probably tell by our recent posts, all of CoreX is excited for ServiceNow’s Knowledge 2025. That said, with more than 700 sessions to choos...

ServiceNow's Enterprise Takeover Positions It Ahead of the Business Tech Curve

ServiceNow is no longer just claiming a seat at the enterprise table. It's rebuilding the entire room. As the platform prepares to unveil its latest q...

Why ServiceNow Is a Smart Bet in an Uncertain Economy

We don’t need to state the obvious: Global headlines are dominated by economic uncertainty, from tariff confusion and unstable markets to geopolitical...

How ServiceNow Meets the NIS2 OT Challenge

Imagine this: A cybercriminal exploits a single vulnerability in a piece of manufacturing equipment, affecting multiple companies, halting production,...

VIDEO: Dive into CoreX, ServiceNow, and NVIDIA OT Rapid Response

Hallo from Hanover Messe 2025! We’re just back from the event and have some exciting things to share.

What Exactly is Agentic AI?

AI is evolving fast. This isn’t exactly a headline. But now it’s not just evolving in how it responds. It's starting to act. That’s the promise of age...

The Path Ahead: 7 trends reshaping finance, procurement, and supply chain

Around CoreX headquarters, we only just stopped saying “happy new year.” And yet the calendar tells us it’s already Q2 2025. But we did make good use ...

Looking to Uncover ServiceNow Value? Track Adoption.

ServiceNow continues to gain traction among enterprise organizations for its ability to centralize operations and streamline workflows. But when it co...

Unpacking Yokohama: AI, Compliance, and What’s Next for ServiceNow

At the time of this posting, the ServiceNow Yokohama release has been live and available for roughly one week. And within hours of the release, we saw...

News From Cabo: CoreX CEO Rick Wright on ServiceNow Partner Summit 2025

ServiceNow recently held its annual Partner Summit -- this time in sunny Mexico. CoreX CEO Rick Wright returned from Cabo with more than a few insight...

What is a Workflow? And How is This Backbone Driving One of the World’s Most Valuable Companies?

Alright, let’s start with what we already know: A workflow is any automated, structured sequence of tasks that are carried out to complete a business ...

Optimizing Healthcare Operations with ServiceNow Enterprise Asset Management (EAM)

In today’s healthcare landscape, operational efficiency transcends mere cost reduction – it is a strategic imperative for organizations aiming to deli...

ServiceNow in Action at a Manufacturing Plant

See how the platform goes beyond IT to drive optimal OT at a manufacturing facility. Technology has driven manufacturing advancements from the earlies...

5 Ways ServiceNow Transforms Supply Chain Management

Ed. Note: As part of our ongoing coverage, we’re introducing deeper dives into platform functionality to help business leaders assess value, optimize ...

The State of ERP in 2025

In 2025, ERP adoption is at an all-time high, with market spending reaching $147.7 billion and 70% of large enterprises relying on ERP. Why the surge?...

Source-to-Pay Essentials: Mastering ServiceNow Terms for Finance and Supply Chain

Recently, here at CoreX, we compiled our Official Source-to-Pay Glossary to help you stay on top of ServiceNow’s latest advancements and industry spec...

How Agentic AI is Transforming Enterprise AI

Agentic AI goes beyond single-purpose chatbots and turns teams of AI agents into collaborative problem-solving business partners.

CoreX Enters Definitive Agreement to Acquire Volteo Digital

CoreX expands global coverage of the ServiceNow ecosystem through a definitive agreement to acquire a leader in the Latin America and EMEA Markets, co...

Yes, AI is Trending; It's Also Transforming Global Business Solutions in 2025

At this point, you probably have a visceral reaction one way or another to “AI” - artificial intelligence. We can’t read an article on business or tur...

CoreX Wrapped: 10 Moments from Our Founding to ServiceNow’s Xanadu Release

The buzz of Spotify Wrapped is back for another year – a national holiday for all music lovers. As playlists are analyzed, genres uncovered, and memor...

Exclusive Excerpt: The Ultimate Glossary for Source-to-Pay

ServiceNow has led the industry with its continuous focus on technological innovation, so it’s no surprise that AI has become a key feature in its lat...

7 Workplace Nightmares That Will Haunt Your Office

A year ago, when CoreX was just starting out, we dove into the dark side of the working world. (Which is, as you know, something we care pretty deeply...

Your Ultimate Glossary for Mastering Source-to-Pay (And More)

Like all great technologies, ServiceNow is continually advancing and evolving with every release - and so has the language we use to navigate it. Pret...

ITS Partners Joins Forces with CoreX: Q&A With CEO Rick Wright

Today marks an exciting milestone for CoreX as we announce our definitive agreement to acquire ITS Partners, a company renowned for its expertise in O...

10 Sessions We Can’t Wait to Attend at NASCES 2024

Welcome to conference season! Here at CoreX, we’ve been crossing the country recently, spending time with ServiceNow at their U.S. Summits, Partner Ev...

New Exclusive ServiceNow Research [Downloadable Excerpt]

Editor’s note: Today’s blog includes an excerpt from ServiceNow’s recent research partnership with Constellation Research to launch their new report, ...

Exclusive Excerpt: Exec Guide to Supply Chain Logistics in ServiceNow

Supply chain disruptions aren't just a nuisance; they're a massive financial burden. The average cost of a disruption is a staggering $184 million. It...

New Downloadable Exec Guide: Supply Chain Logistics in ServiceNow

Juggling inventory, logistics, and technology challenges can be overwhelming. If you're tired of disconnected systems and reactive problem-solving, yo...

Core Shorts: NOW Earnings Recap

Editor’s note: We’re so pleased to launch “Core Shorts” as a new feature on our blog this week. Every month, we will share our favorite recent Service...

AI Adoption and the Future of ERP

We’ve had an ecosystem tradition to share great “Christmas in July” content this month -- to keep us energized and engaged during the summer heat wave...

Summer Reading: Eleven Critical Stats on Procurement and Sourcing in 2024

Navigating the complexities of today’s ever-changing, globalized markets continues to pressure “traditional” supply chain practices.

K24 Recap: Exploring The Future of Business Systems Beyond ERP [Part One]

Our CEO Shares his vision on the future of ERP Modernization, and how systems of engagement are replacing systems of record for Core Operations progra...

[eBook Excerpt] 4 Steps to Remove Friction from your Source-to-Pay Process

A single platform for automated requesting, sourcing, supplying, and paying for goods and services.

K24 Recap: CoreX CEO Rick Wright on The Future of Business Systems Beyond ERP [Part Two]

As our understanding of ERP evolves, modern programs focus on creating more holistic employee and stakeholder experiences.