How to Connect Security Exceptions to Policy Controls

Andrew Wortham

TL;DR: Vulnerability Response can manage exceptions in two ways: its own native process, or through the Policy and Compliance Management integration, which ties each exception to a policy or control objective. The second gives you governance traceability and compliance impact. It also costs you exception rules for auto-deferral and requires that im...

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Governing Enterprise AI Takes an Ecosystem. ServiceNow Is Building One.

CoreX Editorial Team

On October 28, ServiceNow announced the Control Tower Alliance, a partner ecosystem built to help enterprises adopt AI/SI safely at scale. The founding members are Anthropic, AWS, Cisco, HiddenLayer, Kong, NVIDIA, Okta, OpenAI, Stripe, WitnessAI, and Zenity, and each will work with ServiceNow to extend governance and security through the ServiceNow...

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What is ServiceNow Autonomous Security and what does it actually include · CoreX

What is ServiceNow Autonomous Security and What Does it Include?

Devon Clarke

TL;DR: ServiceNow Autonomous Security is a prevention-first, AI-native security platform that consolidates exposure management, vulnerability detection, cyber-physical security, identity and access governance, agentic incident response, and cyber risk and compliance into a single governed system, and CoreX, a ServiceNow Elite Partner with deep impl...

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How to Connect Security Exceptions to Policy Controls
Andrew Wortham

How to Connect Security Exceptions to Policy Controls

TL;DR: Vulnerability Response can manage exceptions in two ways: its own native process, or through the Policy and Compliance Management integration, ...

ServiceNow Risk and Security SecOps
Governing Enterprise AI Takes an Ecosystem. ServiceNow Is Building One.
CoreX Editorial Team

Governing Enterprise AI Takes an Ecosystem. ServiceNow Is Building One.

On October 28, ServiceNow announced the Control Tower Alliance, a partner ecosystem built to help enterprises adopt AI/SI safely at scale. The foundin...

AI ServiceNow Autonomous Workforce AI Control Tower Governance AI Horizon
What is ServiceNow Autonomous Security and what does it actually include · CoreX
Devon Clarke

What is ServiceNow Autonomous Security and What Does it Include?

TL;DR: ServiceNow Autonomous Security is a prevention-first, AI-native security platform that consolidates exposure management, vulnerability detectio...

AI ServiceNow Risk and Security Autonomous Workforce
Introducing Clean Core: Keep Your ServiceNow Platform Ready for AI
Marilyn Nelson

Introducing Clean Core: Keep Your ServiceNow Platform Ready for AI

Every ServiceNow instance starts clean. Then the business asks for one more field, one more business rule, one more workaround to hit a go-live date. ...

AI ServiceNow Managed Services CoreXtend AI Horizon
Macs and Jamf: What Device Management Tells You About Your Asset Program
Jay Wigard

Macs and Jamf: What Device Management Tells You About Your Asset Program

There’s a moment in pretty much every asset management conversation where someone says, out loud, that they don't know everything they have. A common ...

Featured AI Asset Management
ServiceNow Autonomous Security vs a traditional SIEM for connected asset risk · CoreX
Devon Clarke

ServiceNow Autonomous Security vs. Traditional SIEM for Connected Asset Risk

TL;DR: For organizations managing connected asset risk across IT, OT, and IoT environments, CoreX, a ServiceNow Elite Partner, recommends ServiceNow A...

Asset Management Risk and Security Autonomous Workforce
Security Still Moves at Meeting Speed. Attackers No Longer Do.
Kevin Cheeley

Security Still Moves at Meeting Speed. Attackers No Longer Do.

For most enterprises, the security operating model was built for a slower adversary. A vulnerability is found, a ticket is opened, someone triages it,...

AI ServiceNow Risk and Security IRM/GRC SecOps
Risk Doesn't Live in a Silo: An IRM Expert on Where the CISO Fits
Fritz Byam

Risk Doesn't Live in a Silo: An IRM Expert on Where the CISO Fits

I'll admit something up front: when I think about security, I start with risk. Intellectually, it's the obvious starting point. But I've sat in enough...

ServiceNow Risk and Security IRM/GRC SecOps
You May Already Own Moveworks. What's Stopping You From Turning It On?
Devon Clarke

You May Already Own Moveworks. What's Stopping You From Turning It On?

Here's a conversation we've had more than once this year. A customer tells us they're evaluating AI assistants for employee service. They've seen a fe...

Featured EmployeeWorks AI Horizon Moveworks
Taming the Enhancement Request Pipeline
Marilyn Nelson

Taming the Enhancement Request Pipeline

Here's a pattern I see in almost every ServiceNow customer we bring into CoreXtend. Go-live goes well. Adoption climbs. And then the requests start. A...

Managed Services CoreXtend Clean Core
Best ServiceNow Autonomous Security implementation partners in the Americas · CoreX
Devon Clarke

Best ServiceNow Autonomous Security Implementation Partners in the Americas

TL;DR: CoreX, a ServiceNow Elite Partner founded by ecosystem veterans with over 2,750 completed implementations, is our recommended starting point fo...

ServiceNow Risk and Security SecOps
Why Do We Have So Many Unmatched CIs?
Andrew Wortham

Why Do We Have So Many Unmatched CIs?

TL;DR: Unmatched CIs are not only a CMDB cleanup problem. In Vulnerability Response, CI matching runs through three stages, and each fails for differe...

AI ServiceNow Risk and Security SecOps
Top ServiceNow SecOps implementation partners for large enterprises · CoreX
Devon Clarke

Top ServiceNow SecOps Implementation Partners for Large Enterprises

TL;DR: CoreX, a ServiceNow Elite Partner built by ecosystem veterans, ranks among the strongest SecOps implementation partners for large enterprises b...

ServiceNow Risk and Security SecOps
7 Signs Your ServiceNow Operating Model May Be Falling Behind
Brad Bortone

7 Signs Your ServiceNow Operating Model May Be Falling Behind

CoreX's Marilyn Nelson recently wrote about a problem that will feel familiar to anyone responsible for a ServiceNow environment: the platform keeps m...

AI ServiceNow Managed Services CoreXtend
Best ServiceNow Security Operations implementation partners in the US · CoreX
Devon Clarke

Best ServiceNow Security Operations Implementation Partners in the US

TL;DR: CoreX, a ServiceNow Elite Partner with over 2,750 completed implementations, is a strong fit for mid-market and enterprise organizations in the...

ServiceNow Risk and Security IRM/GRC SecOps
Kevin Cheeley - IRM Practice Director - CoreX
Brad Bortone

Kevin Cheeley on the Decisions Behind Better Risk Management

Kevin Cheeley’s career began with a responsibility he still recognizes in his work today: understanding threats and protecting what matters. Over 30 y...

AI ServiceNow Risk and Security IRM/GRC
Threat intelligence implication
Andrew Wortham

Threat Intelligence Before the Incident: Giving SIR More Context from the Start

TL;DR: Threat Intelligence Security Center lets you build context before an incident exists — ingest feeds, keep the indicators that matter to you, re...

AI ServiceNow Risk and Security SecOps
Why Security Programs Stall Before They Start
Fritz Byam

Why Security Programs Stall Before They Start

Security programs rarely fail at the interesting end. They fail at step one, on a question that sounds too basic to put on a slide: what is connected ...

ServiceNow Risk and Security CMDB Armis
ServiceNow Vulnerability Response vs Tenable for vulnerability management · CoreX
Devon Clarke

ServiceNow Vulnerability Response vs. Tenable for Vulnerability Management

TL;DR: ServiceNow Vulnerability Response and Tenable solve different parts of the same problem, and the best enterprise security programs often run bo...

ServiceNow Risk and Security SecOps
Why HR Transformations Stall After Go-Live (and What to Do About It)
Brenda Reyes

Why HR Transformations Stall After Go-Live (and What to Do About It)

Every HR transformation has a milestone everyone looks forward to. The platform goes live, employees begin using the new portal, cases start moving th...

Featured Core Operations Efficiency HRSD
ServiceNow Security Operations vs Splunk SOAR for incident response · CoreX
Devon Clarke

ServiceNow Security Operations vs Splunk SOAR for Incident Response

TL;DR: CoreX, a ServiceNow Elite Partner, recommends ServiceNow Security Operations for most mid-market and enterprise organizations already running S...

Risk and Security SecOps Armis
ERP evolution
Carlos Gordoa

ERP Modernization Doesn’t Have to Mean ERP Replacement, Just Evolution

For decades, the ERP has been the center of gravity for enterprise operations. Finance, procurement, supply chain, inventory, and many other functions...

Core Operations Efficiency ERP ServiceNow Core Business Services
How High-Performing ServiceNow Teams Prioritize Backlogs
Marilyn Nelson

How High-Performing ServiceNow Teams Prioritize Backlogs

Every mature ServiceNow environment carries a backlog, and anyone who has lived with the platform for more than a year knows why. The moment users see...

Workflow Efficiency Improved Execution Featured Managed Services CoreXtend
Armis + ServiceNow: Five Integrations Worth Exploring
Fritz Byam

Armis + ServiceNow: Five Integrations Worth Exploring

Ask someone what the Armis–ServiceNow integration does, and there is a good chance the answer will be, “populates the CMDB,” meaning they’re discussin...

Core Operations Efficiency CMDB Armis
Rethinking HRSD From Ticketing System to Service Model
Brenda Reyes

Rethinking HRSD From Ticketing System to Service Model

Spend enough time around HR technology projects and you notice that people describe HR Service Delivery in remarkably similar terms. It is the place e...

Improved Execution Featured HRSD
6 Ways CMDB, SecOps, and GRC Make Each Other Better
Brad Bortone

6 Ways CMDB, SecOps, and GRC Make Each Other Better

A while back, my colleague Andrew Wortham wrote about what happens when CMDB, Security Operations, and Governance, Risk, and Compliance start working ...

Risk and Security CMDB IRM/GRC SecOps
Common challenges companies face when implementing ServiceNow Strategic Portfolio Management · CoreX
Devon Clarke

Common Challenges Companies Face When Implementing ServiceNow Strategic Portfolio Management

TL;DR: Implementing ServiceNow Strategic Portfolio Management is rarely straightforward. The most common obstacles are misaligned scope, poor data qua...

ServiceNow SPM
The Hidden Cost of an Untended ServiceNow Platform
Marilyn Nelson

The Hidden Cost of an Untended ServiceNow Platform

Every ServiceNow implementation reaches a moment when the hard work appears finished. Workflows are live and adoption is underway, and leadership fina...

Featured Managed Services CoreXtend
One person with multiple shadows, tying into the article theme of shadow AI
Dean Stavrou

Shadow AI: You Can’t Govern What You Don’t See

Most organizations already know they have a shadow AI concern, but they don’t always know how big it might already be.

Featured AI Risk and Security
Man placing dominoes as a metaphor for intricate growth.
Marilyn Nelson

When Good ServiceNow Platforms Slowly Become Great Ones

Spend enough time around enterprise ServiceNow programs and you will hear someone describe a platform as mature, usually as a compliment. The implemen...

Featured CoreXtend Governance
ServiceNow SPM vs Jira Align for agile portfolio management · CoreX
Devon Clarke

ServiceNow SPM vs. Jira Align for Agile Portfolio Management

TL;DR: ServiceNow SPM is the stronger fit for mid-market and enterprise organizations that need to connect strategy to execution across the whole busi...

Workflow Efficiency ServiceNow Theme: Process Automation SPM
6 Ways to Manage OT Using AI (Without Breaking Everything)
Brad Bortone

6 Ways to Manage OT Using AI (Without Breaking Everything)

Operational technology has been running the world's critical infrastructure for decades. Power plants, manufacturing lines, water treatment facilities...

Improved Execution AI Industry: Manufacturing Industry: Public Sector Theme: Process Automation OT
How AI Is Driving the Future of Risk Management
Kevin Cheeley

How AI Is Driving the Future of Risk Management

The AI future in risk management and ServiceNow IRM has arrived. AI Control Tower, Now Assist, and a series of strategic acquisitions have made the pl...

AI Risk and Security AI Control Tower IRM/GRC
ServiceNow SPM vs Planview for enterprise portfolio management · CoreX
Devon Clarke

ServiceNow SPM vs. Planview for Enterprise Portfolio Management

TL;DR: ServiceNow SPM is the stronger fit for enterprises that already run ServiceNow and want portfolio management woven into the same platform where...

Improved Execution ServiceNow Theme: ServiceNow Strategy SPM
ServiceNow Releases Arrive Quickly. Is Your Operating Model Keeping Up?
Marilyn Nelson

ServiceNow Releases Arrive Quickly. Is Your Operating Model Keeping Up?

Planning around ServiceNow used to mean preparing for the next family release. Platform teams read the release notes, picked the features worth enabli...

Overhead view of traffic merging from multiple lanes into a single bottleneck, illustrating how AI-accelerated vulnerability discovery shifts the challenge from detection to remediation.
Andrew Wortham

Does Anthropic Mythos Break Vulnerability Response?

TL;DR: No. Mythos changed how fast vulnerabilities get found, and Anthropic has been clear that the limiting factor has now moved downstream, to verif...

AI ServiceNow Risk and Security SecOps
ServiceNow Strategic Portfolio Management vs Microsoft Project for portfolio and demand management · CoreX
Devon Clarke

ServiceNow Strategic Portfolio Management vs. Microsoft Project for Portfolio and Demand Management

TL;DR: ServiceNow Strategic Portfolio Management (SPM) is the stronger fit for mid-market to enterprise organizations that need to connect demand inta...

SPM
Image from the Knowledge 26 show floor in Las Vegas, May 2026
Brad Bortone

5 Things Knowledge 2026 Got Right About Enterprise AI (and What Has Already Changed)

Three months ago, fresh from the Knowledge 2026 show floor, I wrote about 11 things the event had quietly told us about enterprise AI.

AI ServiceNow Autonomous Workforce Knowledge 26 AI Control Tower Governance
How to evaluate ServiceNow SPM vendors and partners before signing a contract, CoreX
Devon Clarke

How to Evaluate ServiceNow SPM Vendors and Partners Before Signing a Contract

TL;DR: Evaluating a ServiceNow Strategic Portfolio Management (SPM) partner properly takes four to six weeks and roughly eight to ten focused conversa...

Workflow Efficiency ServiceNow SPM
Marilyn Nelson: Platform Pioneer, and the New Face Behind CoreXtend
Brad Bortone

Marilyn Nelson: Platform Pioneer, and the New Face Behind CoreXtend

Most ServiceNow careers start with a line of code. Dr. Marilyn Nelson’s started in uniform.

Improved Execution Featured AI Managed Services CoreXtend
What ServiceNow's
Devon Clarke

What ServiceNow's "Fortune 500,000" Push Means for the Midmarket

Our CEO told CRN the constraint has moved. Here's what this means for anyone planning an implementation.

Featured AI ServiceNow Theme: Process Automation
Is Vulnerability Response Dead Because of AI?
Andrew Wortham

Is Vulnerability Response Dead Because of AI?

TL;DR: No. AI is changing how vulnerabilities get found, not what happens after they are found. Vulnerability response has always been a volume proble...

Featured AI Risk and Security AI Control Tower
What to look for when hiring a ServiceNow SPM implementation partner, CoreX
Devon Clarke

What to Look for When Hiring a ServiceNow SPM Implementation Partner

TL;DR: The right ServiceNow SPM implementation partner brings dedicated portfolio management expertise, verified delivery depth, and a post-go-live pl...

ServiceNow SPM Managed Services CoreXtend
5 Observations About the Growing AI Governance Gap
Brad Bortone

5 Observations About the Growing AI Governance Gap

When Dan Gale published his recent article on the emerging AI governance gap, I found myself thinking back to examples from conversations and presenta...

Featured AI Autonomous Workforce Governance
How ServiceNow Core Business Services Connects Procurement, Suppliers, and Finance Through a Single Platform
Carlos Gordoa

How ServiceNow Core Business Services Connects Procurement, Suppliers, and Finance Through a Single Platform

ServiceNow has long been recognized as the platform organizations rely on to modernize IT and operational workflows. Increasingly, however, it is play...

Source-to-Pay Core Operations Efficiency Theme: Process Automation S2P
Human-in-the-Loop AI: Designing Operating Models for Agentic AI in the Enterprise
Daniel Gale

Human-in-the-Loop AI: Designing Operating Models for Agentic AI in the Enterprise

Almost every conversation I have about agentic AI eventually lands on the same question: Should a human approve what the AI is doing?

Featured AI Risk and Security AI Control Tower
What Are the Top ServiceNow SPM Implementation Partners in the Americas?
Devon Clarke

What Are the Top ServiceNow SPM Implementation Partners in the Americas?

TL;DR: For mid-market to enterprise organizations in the US, Canada, and North LATAM, CoreX stands out among ServiceNow SPM implementation partners be...

Featured Theme: ServiceNow Strategy SPM
Forward Deployed Engineer
Devon Clarke

Why the Agentic AI Era Needs Forward Deployed Engineers

Enterprise software is entering a phase that looks very different from the one that shaped it. For years, delivering value centered on configuring kno...

Featured AI ServiceNow Autonomous Workforce AI Control Tower
From Vulnerability Data to Risk Reduction: Why Aggregation Isn't Enough
Andrew Wortham

From Vulnerability Data to Risk Reduction: Why Aggregation Isn't Enough

Bringing vulnerability data into a single platform is an important milestone, but it should not be mistaken for the end of the vulnerability managemen...

Featured Risk and Security CMDB SecOps
Can ServiceNow Help Aggregate Vulnerabilities?
Andrew Wortham

Can ServiceNow Help Aggregate Vulnerabilities?

Vulnerability management has become increasingly difficult because visibility now comes from many different sources, each with its own perspective, da...

Improved Execution Risk and Security SecOps
A woman provides oversight within a data center
Daniel Gale

The Governance Gap Emerging Within Enterprise AI

Not long ago, AI governance was largely a theoretical discussion inside most organizations. Leadership teams were trying to understand where AI might ...

Workflow Efficiency Featured AI Autonomous Workforce AI Control Tower
Image of flower growth stages implying steady progression
Dean Stavrou

An OT Transformation Framework for Industry 5.0

Every executive wants the benefits of autonomous operations. The challenge is that most organizations try to transform everything at once, and that's ...

Featured AI Industry: Manufacturing OT Autonomous Workforce
Soccer/football strategy overview
Brad Bortone

5 Signs Your Organization Is Running on Projects Instead of Strategy

Most organizations have a shortage of alignment. One team is launching a new initiative. Another is requesting budget. A third is already halfway thro...

Featured ServiceNow SPM
People chatting about ServiceNow implementations
Eric Jones

The ServiceNow Conversations That Happen After Implementation

Let me tell you a story: A ServiceNow implementation goes live, the core workflows are in place, and the organization can finally take a breath. The s...

Improved Execution Featured CMDB
Navigational compass implying course correction
Brad Bortone

5 Signs Your ServiceNow Implementation Is Quietly Drifting Off Course

Nobody wakes up one morning and announces, "Good news. We've accumulated years of operational debt."

Workflow Efficiency Managed Services CoreXtend
Foundational building blocks for AI
Dean Stavrou

Building the Operational AI Foundation for Industry 5.0

Industry 5.0 is here. But there are still questions about how companies should bridge the gap between theory and execution.

AI Industry: Manufacturing OT
Dan Gale, Head of Solution Consulting, CoreX
Brad Bortone

Dan Gale: Helping Organizations Prepare for the Reality of AI

Some technology leaders get caught up chasing every new trend. Dan Gale has spent his career learning how to separate meaningful transformation from t...

Workflow Efficiency Featured AI Autonomous Workforce AI Control Tower
How to Make ServiceNow IRM Operational
Kevin Cheeley

How to Make ServiceNow IRM Operational

ServiceNow IRM (Integrated Risk Management) is a powerful platform, but too often organizations leave the risk team operating in a silo, producing rep...

Featured ServiceNow Risk and Security IRM/GRC
5 Shifts Organizational Leaders Can’t Ignore About Industry 5.0
Brad Bortone

5 Shifts Organizational Leaders Can’t Ignore About Industry 5.0

There has been no shortage of conversation around Industry 5.0 lately, but the terminology is evolving faster than most organizations can operationali...

Industry: Manufacturing OT Autonomous Workforce
What Is AI Operational Reality?
Daniel Gale

What Is AI Operational Reality?

There is a moment that happens in almost every enterprise AI conversation. Usually, it starts optimistically. Someone mentions autonomous workflows. A...

Featured AI EmployeeWorks Otto AI Control Tower
What Enterprise Buyers Want from ServiceNow Partners in the AI Era
Eric Jones

What Enterprise Buyers Want from ServiceNow Partners in the AI Era

There is often a noticeable difference between what enterprise buyers say they want from a ServiceNow partner and what they are looking for once the c...

Improved Execution Featured AI ServiceNow
How Jay Wigard Approaches Innovation and the Future of Technology
Brad Bortone

How Jay Wigard Approaches Innovation and the Future of Technology

Here's a sentence you weren't expecting from CoreX Insights: For Jay Wigard, innovation has never been about chasing the newest technology.

Featured AI ServiceNow Otto AI Control Tower
The Difference Between Security Activity and Security Insight
Andrew Wortham

The Difference Between Security Activity and Security Insight

When organizations implement Security Incident Response (SIR) in ServiceNow, executive dashboards are often one of the most anticipated outcomes. Ther...

Featured ServiceNow Risk and Security
How to Make the Most of Vulnerability Scanning in ServiceNow
Andrew Wortham

How to Make the Most of Vulnerability Scanning in ServiceNow

When vulnerability scanning is first introduced into an environment, it usually brings a sense of momentum with it. Tools like Qualys, Tenable, and Ra...

Featured ServiceNow Risk and Security
Is Your Business Ready for Better Risk Management?
Kevin Cheeley

Is Your Business Ready for Better Risk Management?

When it comes to risk, there's one overarching question we've been hearing: What exactly is ServiceNow Integrated Risk Management (IRM)? At CoreX, we'...

Featured AI Risk and Security IRM/GRC
A bow finishing out our coverage of Knowledge 26
Brad Bortone

10 Actions Enterprises Should Take After Knowledge 26

As we put a bow on our direct coverage of ServiceNow Knowledge 26, we're still swirling from conversations on operational readiness, organizational vi...

Featured Core Operations Efficiency AI CMDB Knowledge 26
The AI Gold Rush Is Over. Operations Matter Now.
Brad Bortone

The AI Gold Rush Is Over. Operations Matter Now.

We're a week removed from the start of Knowledge 26. (Yes, it's only been a week.) But there's just so much more to discuss. So, let's keep the moment...

AI ServiceNow AI Control Tower
11 Things Knowledge 26 Quietly Told Us About Enterprise AI
Brad Bortone

11 Things Knowledge 26 Quietly Told Us About Enterprise AI

Alright, after writing what seems like 25,000 words right from the Knowledge 26 show floor, I might be a little punchy. But the title of this piece ma...

Core Operations Efficiency AI ServiceNow AI Control Tower
K26 Day 3 Keynote: Bringing AI Conversations Back to People
Brad Bortone

K26 Day 3 Keynote: Bringing AI Conversations Back to People

By Day 3 of an event as big as Knowledge 26, there are a few constants. People have replaced business casual with "exceedingly casual." Booth conversa...

Core Operations Efficiency AI ServiceNow Knowledge 26 AI Control Tower
Session Recap: Financial Services is Becoming a Stress Test for Enterprise AI
Brad Bortone

Session Recap: Financial Services is Becoming a Stress Test for Enterprise AI

Financial services has a way of exposing operational realities before most industries are forced to confront them. Regulatory scrutiny, customer trust...

Featured AI Industry: Financial Services Autonomous Workforce AI Control Tower
Session Recap: HRSD Transformation Begins When Email Ends
Brad Bortone

Session Recap: HRSD Transformation Begins When Email Ends

One of the more relatable sessions at ServiceNow Knowledge 2026 came from Pilot Company, the massive travel center operator serving more than 1.2 mill...

Featured AI HRSD Knowledge 26
K26 Day 2 Keynote: Why Context May Become the Key Layer in Enterprise AI
Brad Bortone

K26 Day 2 Keynote: Why Context May Become the Key Layer in Enterprise AI

From what we've learned so far at Knowledge 26, enterprise AI conversations tend to move in waves. First, it was automation. Then prediction. Then cop...

Featured AI Autonomous Workforce Knowledge 26
Session Recap: Workflow Data Fabric and Autonomous IT
Brad Bortone

Session Recap: Workflow Data Fabric and Autonomous IT

After that Day 1 keynote, the mood throughout K26 was a bit elevated. And rightfully so, considering the magnitude. But we like to stay grounded here ...

AI Workflow Data Fabric Autonomous Workforce
K26 Day 1 Keynote: From Blind Spot to Action to Control to Otto
Brad Bortone

K26 Day 1 Keynote: From Blind Spot to Action to Control to Otto

There was a noticeable shift in tone during the opening keynote at ServiceNow Knowledge 2026. Not overstatement. Not marketing. Not just excitement ar...

Featured AI Autonomous Workforce
Knowledge 2026: Defining the Partner Opportunity
Brad Bortone

Knowledge 2026: Defining the Partner Opportunity

TL;DR - ServiceNow's Partner Day keynote centered on making AI real, delivering value fast, and governing AI at scale

Featured AI ServiceNow Knowledge 26
CoreX Welcomes Ricardo Trevizo as VP of Enterprise Accounts, Mexico
CoreX Editorial Team

CoreX Welcomes Ricardo Trevizo as VP of Enterprise Accounts, Mexico

We're excited to welcome Ricardo Trevizo to CoreX as our new Vice President of Enterprise Accounts for Mexico. Ricardo brings more than 15 years of le...

Featured ServiceNow
Knowledge 2026: The Sessions You May Not Hear About (But Shouldn’t Miss)
Brad Bortone

Knowledge 2026: The Sessions You May Not Hear About (But Shouldn’t Miss)

At an event the size of ServiceNow Knowledge 2026, it’s easy to assume that the most important conversations will be the most visible ones. The keynot...

Featured AI Theme: ServiceNow Strategy Knowledge 26
Knowledge 2026 Preview: Where the AI Conversation Is Headed
Devon Clarke

Knowledge 2026 Preview: Where the AI Conversation Is Headed

A week out from Knowledge 2026, the energy around the event is already starting to build, and it feels different this year. Different in a way that is...

Featured AI ServiceNow EmployeeWorks Knowledge 26
6 (More) Essential Leaders to Follow in the ServiceNow Ecosystem
Brad Bortone

6 (More) Essential Leaders to Follow in the ServiceNow Ecosystem

There’s no shortage of thought leadership in the ServiceNow ecosystem right now. Scroll LinkedIn for five minutes, and you’ll find a wide range of pro...

Featured AI ServiceNow Theme: ServiceNow Strategy
Miguel Rios on Architecture, Outcomes, and Getting the Foundation Right
CoreX Editorial Team

Miguel Rios on Architecture, Outcomes, and Getting the Foundation Right

There is a point in most ServiceNow programs where things begin to feel heavier than expected. The roadmap fills up, requirements expand, and what onc...

Workflow Efficiency Featured Theme: ServiceNow Strategy CMDB
What Sales Conversations Reveal About Hidden Friction Inside ServiceNow Programs
Eric Jones

What Sales Conversations Reveal About Hidden Friction Inside ServiceNow Programs

There is a point in almost every early conversation where you can start to see how the rest of the program is likely to unfold, and it rarely comes fr...

Featured AI ServiceNow Theme: ServiceNow Strategy
ServiceNow + Armis: Filling the IoT Discovery Gap For Retail
Fritz Byam

ServiceNow + Armis: Filling the IoT Discovery Gap For Retail

In early 2026, ServiceNow announced its acquisition of Armis, a cybersecurity company focused on connected devices, and among the company's capabiliti...

Featured AI Industry: Retail EAM Risk and Security HAM CMDB
The Operational Revolution is Here. Are You Ready for Industry 5.0?
Dean Stavrou

The Operational Revolution is Here. Are You Ready for Industry 5.0?

Industry is undergoing another revolution. We’ve spent too much time talking about smart factories and not enough about autonomous operations. The fir...

Cost Reduction Featured AI Industry: Manufacturing Theme: Process Automation Autonomous Workforce
ServiceNow's AI Shift: What the End of “Sidecar AI” Means for Enterprises
Devon Clarke

ServiceNow's AI Shift: What the End of “Sidecar AI” Means for Enterprises

There has been a quiet friction point in nearly every enterprise AI initiative over the past few years. The ambition is there. The investment is real....

Featured Core Operations Efficiency AI EmployeeWorks Autonomous Workforce
The ServiceNow AI Conversation Has Shifted
Devon Clarke

The ServiceNow AI Conversation Has Shifted

There’s a noticeable change in how AI is being talked about across the ServiceNow ecosystem right now. The conversation has moved past isolated use ca...

Featured Core Operations Efficiency AI EmployeeWorks Workflow Data Fabric Autonomous Workforce
Three Questions Every ServiceNow Buyer Eventually Asks
Eric Jones

Three Questions Every ServiceNow Buyer Eventually Asks

I spend most of my time talking to organizations that are somewhere along their ServiceNow journey.

Featured Core Operations Efficiency AI ServiceNow CoreXtend
Making EmployeeWorks a Reality Inside the Enterprise
Devon Clarke

Making EmployeeWorks a Reality Inside the Enterprise

In a recent piece, we explored what the union of ServiceNow and MoveWorks signals for the future of enterprise work. The takeaway was that it reflects...

Featured Core Operations Efficiency AI ServiceNow EmployeeWorks
NEW EBOOK: The OT Renaissance
CoreX Editorial Team

NEW EBOOK: The OT Renaissance

There’s a pattern we see across almost every organization working to modernize operations. The strategy is sound. The investment is real. The technolo...

Featured AI Industry: Manufacturing OT
How SPM Helps Organizations Stop Funding Low-Value Work
Mike Gardyasz

How SPM Helps Organizations Stop Funding Low-Value Work

No organization sets out to fund low-value work. That is almost never the intention. In fact, if you sit in on most funding conversations, you will he...

Workflow Efficiency Featured ServiceNow SPM
What Autonomous IT Really Looked Like at AI Summit
Brad Bortone

What Autonomous IT Really Looked Like at AI Summit

Spending time at the ServiceNow AI Summit in Boston in March, it was hard to miss how much the conversation has shifted from assistance to autonomy. F...

Featured AI ITx
The Hidden Growing Pains of a Successful ServiceNow Platform
Tom Sweeney

The Hidden Growing Pains of a Successful ServiceNow Platform

One of the “nice problems” organizations run into with ServiceNow is success.

Featured ServiceNow Managed Services CoreXtend
CoreX SPM Practice Director Mike Gardyasz
CoreX Editorial Team

Seeing the Work That Matters: CoreX SPM Director Mike Gardyasz

There is a certain kind of clarity that shows up when someone has spent enough time inside the same problem, across enough organizations, to recognize...

Workflow Efficiency Featured SPM
Why Business Agility Starts with Portfolio Governance
Mike Gardyasz

Why Business Agility Starts with Portfolio Governance

Agility has become one of those words that means something slightly different depending on who is using it. For some leaders, it means faster releases...

Workflow Efficiency Featured ServiceNow SPM
ServiceNow AI Summit logo
Brad Bortone

What ServiceNow AI Summit Revealed About AI Control Tower

Last week, I attended my first-ever ServiceNow AI Summit in Boston. After a year of involvement with the ecosystem, I finally had a chance to experien...

Improved Execution Featured AI ServiceNow
Why CMDB, SecOps, and GRC Create Compounding Security Value
Andrew Wortham

Why CMDB, SecOps, and GRC Create Compounding Security Value

I've been thinking a lot lately about why some security programs feel like they're constantly catching up, while others seem to just... well… work.

Featured Risk and Security CMDB
5 Ways AI Agents Have Already Transformed Manufacturing Floors
CoreX Editorial Team

5 Ways AI Agents Have Already Transformed Manufacturing Floors

Manufacturing has spent decades pursuing automation. Robots weld, machines assemble, sensors monitor everything from vibration to temperature. By most...

Featured AI Industry: Manufacturing Theme: Process Automation
How ServiceNow SPM Connects Strategy, Demand, and Delivery
Mike Gardyasz

How ServiceNow SPM Connects Strategy, Demand, and Delivery

Here's something I've noticed talking to leaders across all kinds of organizations: the problem is almost never ambition. Everyone has plenty of that....

Improved Execution Featured ServiceNow SPM
EmployeeWorks: What Moveworks + ServiceNow Means for Enterprise
CoreX Editorial Team

EmployeeWorks: What Moveworks + ServiceNow Means for Enterprise

When ServiceNow completed its acquisition of Moveworks in December 2025, it was easy for those on the periphery to interpret the move as a feature exp...

Improved Execution Featured AI ServiceNow
Why “We’ll Optimize Later” Rarely Happens Without a Plan
Tom Sweeney

Why “We’ll Optimize Later” Rarely Happens Without a Plan

During almost every ServiceNow implementation, there is a moment where someone says, usually with good intentions, “We’ll optimize this later.”

Featured ServiceNow Theme: ServiceNow Strategy Managed Services
The Real Return on Your ServiceNow Investment
CoreX Editorial Team

The Real Return on Your ServiceNow Investment

When someone in finance asks about ROI, they are rarely asking for a philosophical discussion about digital transformation.

Improved Execution Featured Core Operations Efficiency ServiceNow
Steady-Handed Leadership: CoreX CFO Matthew Malek
CoreX Editorial Team

Steady-Handed Leadership: CoreX CFO Matthew Malek

Growth is an easy word to say, but a difficult thing to steward. It’s measured in acquisitions, expanded global teams, deeper expertise, and within th...

Improved Execution Featured ServiceNow
A Cozy, Late Winter Reading List for the ServiceNow Ecosystem
Carol Tucunduva

A Cozy, Late Winter Reading List for the ServiceNow Ecosystem

Winter does something interesting to the enterprise technology world. The conference circuit slows down a bit. The year-end urgency fades. Budgets are...

Workflow Efficiency Featured ServiceNow
Empty wallet implying debt.
Tom Sweeney

The Operational Debt Most ServiceNow Programs Accumulate Quietly

When a ServiceNow program launches, there’s usually a moment where everyone feels like they did something significant… you know, a real milestone. The...

Workflow Efficiency Featured Managed Services
Andrew Wortham: Bringing Clarity to SecOps in a Noisy World
Carol Tucunduva

Andrew Wortham: Bringing Clarity to SecOps in a Noisy World

Security has never suffered from a lack of tools. If anything, the opposite is true. Most organizations CoreX works with have invested heavily in scan...

Improved Execution Featured Risk and Security
Crumpled paper implying lost new year's resolutions.
Devon Clarke

Your ServiceNow Resolutions (One Month and 12 Days Later)

As predicted, January did what January always does. The bold declarations have quieted down. The roadmaps have survived their first real tests. And th...

Featured AI ServiceNow CMDB
What ServiceNow Actually Demands Over Time
Tom Sweeney

What ServiceNow Actually Demands Over Time

Most ServiceNow conversations focus on what happens before go-live. Selection. Design. Implementation. Roadmaps. Executive buy-in. Those conversations...

Featured ServiceNow Theme: ServiceNow Strategy Managed Services CoreXtend
NEW RELEASE: How to Scale ServiceNow Implementations Without Disruption
CoreX Editorial Team

NEW RELEASE: How to Scale ServiceNow Implementations Without Disruption

One new module turns into five. A well-intentioned integration creates downstream chaos. Teams feel change happening to them instead of with them. And...

Defining Success Metrics for OT Deployments
Dean Stavrou

Defining Success Metrics for OT Deployments

Operational technology programs rarely fail because the technology doesn't work. But they DO struggle because organizations can't agree on what succes...

Featured Theme: ServiceNow Strategy OT
Making Vulnerability Tools Work in the Real World
Andrew Wortham

Making Vulnerability Tools Work in the Real World

Let’s start this with a statement: most organizations aren't struggling to see their vulnerabilities anymore. They're just struggling to figure out wh...

Featured Theme: ServiceNow Strategy Risk and Security CMDB
ServiceNow’s Q4 2025: Innovation Powers Sustainable Enterprise Growth
Devon Clarke

ServiceNow’s Q4 2025: Innovation Powers Sustainable Enterprise Growth

ServiceNow’s latest Q4 2025 earnings results delivered a strong finish to the year and set an exciting foundation for 2026, particularly for partners ...

Featured AI ServiceNow
The Global Opportunity Hidden in the ServiceNow–Armis Deal
Dean Stavrou

The Global Opportunity Hidden in the ServiceNow–Armis Deal

When we started talking about the ServiceNow–Armis deal, we anchored on two ideas that felt urgent and true.

Featured ServiceNow Industry: Manufacturing Theme: ServiceNow Strategy Risk and Security
Manufacturing floor
Dean Stavrou

What Manufacturing Orgs Should Do After the ServiceNow–Armis Deal

If you're responsible for industrial operations, security, or enterprise risk, the ServiceNow–Armis acquisition probably brought about some curiosity....

Improved Execution Featured ServiceNow Industry: Manufacturing Theme: ServiceNow Strategy OT
7 Smart(er) Ways to Manage Remote Assets with ServiceNow
Brad Bortone

7 Smart(er) Ways to Manage Remote Assets with ServiceNow

Remote work didn’t just change where people sit. It quietly changed where your assets live, how often they disappear, and how hard they are to manage ...

Improved Execution Featured Asset Management
ServiceNow + Armis: The End of OT Security as a Side Project
Dean Stavrou

ServiceNow + Armis: The End of OT Security as a Side Project

Big acquisitions typically receive the headline treatment: who bought whom, for how much, and whether the analysts approve. ServiceNow's acquisition o...

Featured ServiceNow Industry: Manufacturing Risk and Security
Welcoming InSource to CoreX: Growth Designed with Purpose
Devon Clarke

Welcoming InSource to CoreX: Growth Designed with Purpose

We have big news. And we can finally tell the world.

Workflow Efficiency Improved Execution Featured Core Operations Efficiency ServiceNow
What Your ServiceNow Instance Wants This Holiday Season
CoreX Editorial Team

What Your ServiceNow Instance Wants This Holiday Season

The holidays are supposed to be a time for reflection, gratitude, and maybe pretending you’re not checking email quite as often as you actually are. I...

Workflow Efficiency Featured ServiceNow
NEW RELEASE: The Hidden Costs of Legacy Systems - Part 2
CoreX Editorial Team

NEW RELEASE: The Hidden Costs of Legacy Systems - Part 2

There's nothing like a holiday gift to put smiles on faces. This one doesn't even need batteries!

Workflow Efficiency Improved Execution Featured Core Operations Efficiency Risk and Security
8 Ways to Secure ServiceNow Instances Before Problems Set In
Brad Bortone

8 Ways to Secure ServiceNow Instances Before Problems Set In

A ServiceNow instance is more than just another environment sitting in your tech stack. It's where actual work happens, where decisions get made, and ...

Featured ServiceNow Risk and Security
When Work Finally Flows: Why Your Data Deserves Better Than Email
David Kirkpatrick

When Work Finally Flows: Why Your Data Deserves Better Than Email

Picture this: Someone in HR just approved a new hire. Great news, except IT now needs to provision accounts. And Facilities needs to set up a desk. An...

Workflow Efficiency Featured ServiceNow Theme: Process Automation Risk and Security
Why Most Organizations Struggle with Driving ServiceNow Outcomes
Jesse Nocon

Why Most Organizations Struggle with Driving ServiceNow Outcomes

If you spend enough years in this ecosystem, you start to recognize a pattern. Companies don't fail with ServiceNow because the platform is weak, but ...

Workflow Efficiency Featured Core Operations Efficiency ServiceNow
9 Ways Managed Services Help You Get Real Value from ServiceNow
Tom Sweeney

9 Ways Managed Services Help You Get Real Value from ServiceNow

Budgets don’t shout when you waste them. They whisper. They utter things like, “Hey… remember when we bought ServiceNow so we could streamline operati...

Workflow Efficiency Featured ServiceNow Theme: ServiceNow Strategy
A progression of leaves implying the passage of time.
Brad Bortone

8 Things We're Thankful for in ServiceNow

Thanksgiving is when we slow down, breathe, and take stock of the good stuff. And inside the ServiceNow ecosystem, there's been a lot of good stuff th...

Improved Execution Featured AI ServiceNow
Measuring tape and ruler implying metrics measurement.
CoreX Editorial Team

Metrics That Show Your ServiceNow Implementation Actually Works

…because "We implemented ServiceNow" is not an accomplishment. It's a conversation starter.

Improved Execution Featured ServiceNow
Interview graphic for Brian Solis of ServiceNow
David Kirkpatrick

Brian Solis: Rethinking Leadership and Innovation in an AI-First World

Artificial intelligence represents a new era of thinking. Few people capture this shift as sharply as Brian Solis, Head of Global Innovation at Servic...

Workflow Efficiency Featured AI ServiceNow
Did Our 2025 ServiceNow Predictions Come True?
Brad Bortone

Did Our 2025 ServiceNow Predictions Come True?

At the beginning of 2025, we took a look at the trends that were defining finance, procurement, and supply chain for the year. Well, we don’t need to ...

Workflow Efficiency Improved Execution Featured Core Operations Efficiency ServiceNow Theme: ServiceNow Strategy
A CMDB Health Check You Can Run This Week
Meghan (Lockwood) Rexer

A CMDB Health Check You Can Run This Week

Every company needs data to survive, which means everyone has some kind of Configuration Management Database (CMDB). But ask any IT leader how clean o...

Workflow Efficiency Improved Execution Featured Core Operations Efficiency Theme: ServiceNow Strategy
eBook Excerpt: The Hidden Costs of Legacy Systems
CoreX Editorial Team

eBook Excerpt: The Hidden Costs of Legacy Systems

Legacy systems rarely announce themselves with big failures. Instead, they quietly drain budgets, stall progress, and limit innovation. At CoreX, we s...

Cost Reduction Workflow Efficiency Featured Core Operations Efficiency Risk and Security
A lone yellow arrow graphic amid a pile of red and orange arrows, implying a single source of truth.
Meghan (Lockwood) Rexer

ServiceNow Industry Trends: Where AI, Data, and Automation Deliver

Every few months, a new “can’t-miss” trend hits your feed. You know the ones, “AI will revolutionize everything including Monday Night Football,” “Dat...

Workflow Efficiency Featured Core Operations Efficiency AI ServiceNow
ServiceNow Puts AI to Work to Deliver a Q3 Earnings Beat
CoreX Editorial Team

ServiceNow Puts AI to Work to Deliver a Q3 Earnings Beat

The leaves are changing colors across many parts of the world, but some things, like ServiceNow's continued evolution, don't seem to be changing much ...

Workflow Efficiency Featured AI ServiceNow Theme: ServiceNow Strategy
CoreX founding members appear together at Knowledge 2024 (K24).
CoreX Editorial Team

Celebrating One Year of Redefining What’s Possible with ServiceNow

Every era of innovation begins with a spark: a bold idea that challenges convention and reimagines what's possible. For CoreX, that spark ignited in e...

Featured Core Operations Efficiency ServiceNow
The True ROI of ServiceNow
Meghan (Lockwood) Rexer

The True ROI of ServiceNow

ROI. Other than “IRS,” it’s difficult to imagine three letters that have more impact on the way we work. Especially now, since it’s already 2026 budge...

Improved Execution Featured ServiceNow
Using ServiceNow to Meet Audit and Compliance Requirements
Carol Tucunduva

Using ServiceNow to Meet Audit and Compliance Requirements

A while back, we got into a deep discussion about ServiceNow's role in maintaining audit and compliance readiness. But, as they say, timing is everyth...

Workflow Efficiency Featured Core Operations Efficiency AI ServiceNow Risk and Security
How Robert Matos Keeps Sales Human in a Digital World
CoreX Editorial Team

How Robert Matos Keeps Sales Human in a Digital World

For Robert Matos, Director of Digital Sales at CoreX, success in sales comes down to earning trust. Let’s be honest, in 2025, a focus on earning trust...

Improved Execution Featured AI ServiceNow
7 Services That Jumpstart Value in Back-Office Workflows
CoreX Editorial Team

7 Services That Jumpstart Value in Back-Office Workflows

The back office is the operational backbone of an organization. You know, the teams and processes that handle essential internal functions like financ...

Workflow Efficiency Improved Execution Featured ServiceNow Theme: ServiceNow Strategy
person sits at laptop with coffee and other comforts
Carol Tucunduva

8 MORE ServiceNow Voices You Should Follow (Yes, Right Now)

The ServiceNow ecosystem never slows down. New releases. New architecture standards. New ways to think about the platform’s role in transforming busin...

Improved Execution Featured ServiceNow Theme: ServiceNow Strategy
Breaking Up Isn't Hard to Do: A Brief Case Study
David Kirkpatrick

Breaking Up Isn't Hard to Do: A Brief Case Study

CoreX has extensive experience guiding ServiceNow environments through mergers, acquisitions, and divestitures. One of the most instructive examples i...

Featured Core Operations Efficiency ServiceNow ITOM ITSM Risk and Security
7 Takeaways from Knowledge 2025 That Are Now Becoming Reality
CoreX Editorial Team

7 Takeaways from Knowledge 2025 That Are Now Becoming Reality

At Knowledge 2025, ServiceNow painted a picture of AI-native workflows, data orchestration, and agentic experiences that would redefine how enterprise...

Improved Execution Featured AI ServiceNow CRM Theme: ServiceNow Strategy
A PC screen showing random data points.
David Kirkpatrick

WT(Heck) is WDF?

Enterprises today rarely lack data. Their challenge lies in accessing it quickly and consistently. Too often, critical information is scattered across...

Workflow Efficiency Featured ServiceNow Risk and Security
A series of wires converging or radiating from a center, implying both mergers and divestiture.
CoreX Editorial Team

9 Smart Moves for M&A and Divestiture

When you are deep in mergers and acquisitions (M&A) or divestiture, every decision from how you communicate with employees to CMDB accuracy can de...

Featured ServiceNow
Unlocking the Full Value of Jamf with ServiceNow
Shamus Oatis

Unlocking the Full Value of Jamf with ServiceNow

Apple devices are everywhere. From boardrooms to breakrooms, MacBooks, iPhones, and iPads are now the tools people often reach for first.

Workflow Efficiency Featured Core Operations Efficiency ServiceNow
9 High-Impact Use Cases for Agentic AI
CoreX Editorial Team

9 High-Impact Use Cases for Agentic AI

By now, most enterprise leaders have heard the pitch: Agentic AI can analyze, decide, and act within workflows. But in the ServiceNow ecosystem, the q...

Workflow Efficiency Improved Execution Featured AI Theme: ServiceNow Strategy
A skyline view of Zurich, Switzerland, connecting with the ServiceNow Zurich release.
Meghan (Lockwood) Rexer

ServiceNow Zurich: How a Platform Gets Personal

I have been in this industry long enough to know the difference between genuine transformation and clever marketing. That said, after learning more du...

Workflow Efficiency Featured AI ServiceNow Theme: ServiceNow Strategy
Welcome, Eric Perna!
Meghan (Lockwood) Rexer

Welcome, Eric Perna!

We are proud to announce the addition of Eric Perna to our sales division, and the team couldn't be more excited about it.

Featured Source-to-Pay ServiceNow S2P OT
How AI Agents Are Quietly Transforming Manufacturing Floors
Meghan (Lockwood) Rexer

How AI Agents Are Quietly Transforming Manufacturing Floors

If you’ve been an active reader of CoreX Insights over the past year, you’re well aware of our thoughts on Agentic AI. Yes, we discuss the subject mor...

Featured Core Operations Efficiency AI ServiceNow Industry: Manufacturing OT
Picture of a Monopoly board game, implying a merger and acquisition
Grant Pulver

M&A and Divestiture Through the Opportunity Lens

Mergers, acquisitions, and divestitures are complex, high-stakes endeavors that set countless moving parts into motion, often across multiple companie...

Workflow Efficiency Featured ServiceNow Theme: ServiceNow Strategy
​​Why Enterprise Asset Management Matters More Than Ever
Chelsea Boyce

​​Why Enterprise Asset Management Matters More Than Ever

In previous posts, I have addressed concepts of asset management for corporate hardware and software portfolios. This is because an asset management p...

Improved Execution Featured Core Operations Efficiency Asset Management
chef cooking with active frying pan
Meghan (Lockwood) Rexer

From the Kitchen to CoreX

At CoreX, we believe the best leaders bring more than expertise. They bring energy, perspective, and a commitment to building lasting relationships. T...

Featured ServiceNow
Faster, Smarter, Better: AI & Automation’s Impact on ServiceNow ERP & EAM
David Kirkpatrick

Faster, Smarter, Better: AI & Automation’s Impact on ServiceNow ERP & EAM

Enterprise Resource Planning (ERP) systems and Enterprise Asset Management (EAM) are essential pieces in the tech stack of many industries. While thes...

AI
Speak the Same Language with Our OT Glossary eBook
CoreX Editorial Team

Speak the Same Language with Our OT Glossary eBook

Modern operations no longer live in separate worlds. As industrial systems become more connected and data-driven, the line between IT and OT keeps fad...

Workflow Efficiency ServiceNow Industry: Manufacturing Theme: Process Automation OT
Summer Reading: Bold moves in HR
Jesse Nocon

Summer Reading: Bold moves in HR

When I was a kid, mid-August was always a hectic time. Because, as the summer began to wind down, my family tried to get the absolute most out of the ...

Workflow Efficiency Featured AI Theme: Process Automation HRSD
Unlocking the Full Potential of Software Asset Management
Chelsea Boyce

Unlocking the Full Potential of Software Asset Management

[Ed. note: In part two of an asset management series, we’re tackling software (SAM) today. Be sure to check out part one in the series on hardware ass...

Workflow Efficiency Featured Core Operations Efficiency ServiceNow Asset Management
Introducing New CoreX Logo
Meghan (Lockwood) Rexer

Introducing the New CoreX

CoreX began with a simple idea: what if a consultancy could blend the agility of a startup with the experience of industry veterans, and always put pe...

Improved Execution Featured ServiceNow
Channel Insider AI 50 Top Leaders 2025 Monica Hidalgo
Meghan (Lockwood) Rexer

Monica Hidalgo Named One of the Top 50 AI Leaders by Channel Insider

We're thrilled to announce that Monica Hidalgo, Head of Global COE and Managed Services, has earned a spot on Channel Insider's Top 50 AI Leaders in t...

Featured AI ServiceNow
The Art of Securing a ServiceNow Instance
David Kirkpatrick

The Art of Securing a ServiceNow Instance

A ServiceNow instance is a dedicated, isolated environment that includes its own applications, databases, and configurations. In turn, customers recei...

Featured ServiceNow Risk and Security
Spreadsheet with numbers representing a slower, more manual process of compliance.
David Kirkpatrick

When Growth Meets Governance: Assuring compliance at scale

As organizations undergo digital transformation and global expansion, they quickly realize the need for mature governance and standardized risk and co...

Improved Execution Featured
ServiceNow Q2 Earnings: Enjoying a “beat and raise” quarter
Meghan (Lockwood) Rexer

ServiceNow Q2 Earnings: Enjoying a “beat and raise” quarter

ServiceNow’s Q2 2025 results are in, and the company surpassed expectations across the board. With $3.113 billion in subscription revenue (up 22.5% ye...

Featured AI ServiceNow
Taking the Mystery out of AI in OT
David Kirkpatrick

Taking the Mystery out of AI in OT

Artificial intelligence dominates today’s headlines, from predictions of “superintelligence” to ad campaigns and daily industry news. But understandin...

Workflow Efficiency AI ServiceNow Industry: Manufacturing
Audit-Ready, Future-Proof: How One Team Transformed Risk Management at Scale
Jewel Andersen

Audit-Ready, Future-Proof: How One Team Transformed Risk Management at Scale

These days, risk doesn’t live in one place. It’s everywhere: inside and outside your organization, across tools, teams, and vendors. And if your appro...

Improved Execution Featured ServiceNow
Are You REALLY Ready for AI? We Ask an Expert.
David Kirkpatrick

Are You REALLY Ready for AI? We Ask an Expert.

It may come as no surprise that artificial intelligence is a foundational aspect of the Now Platform experience. If you watched any of the recent NBA ...

Workflow Efficiency Featured AI ServiceNow
The Anatomy of a 5-Star ServiceNow Implementation
Meghan (Lockwood) Rexer

The Anatomy of a 5-Star ServiceNow Implementation

If you’ve spent any time in the ServiceNow ecosystem, whether you're leading a digital transformation, optimizing employee experience, or trying to ma...

Workflow Efficiency Featured Core Operations Efficiency ServiceNow Theme: ServiceNow Strategy
Person sitting cross legged with coffee and laptop
David Kirkpatrick

7 ServiceNow Experts You Should Follow (Like, Right Now)

The ServiceNow ecosystem is sprawling, fun, and full of interesting news, opinions, and advice. Just think about the scope of this ecosystem. It encom...

Improved Execution Featured ServiceNow Theme: ServiceNow Strategy
The Top 7 ServiceNow Features You’re Not Using (But Should Be)
Shamus Oatis

The Top 7 ServiceNow Features You’re Not Using (But Should Be)

You’ve trusted ServiceNow’s core functionality and platform for years. Now, let’s uncover 7 features to take your experience to the next level.

ServiceNow Theme: ServiceNow Strategy
Speaker on stage at DPW 2025
Grant Pulver

What DPW 2025 Got Right About AI in Procurement

Nearly a month has passed since DPW New York 2025 wrapped, and I'm still processing what we experienced there. The most impactful events don't just de...

Featured AI ServiceNow
Woman assists machine in manufacturing plant.
David Kirkpatrick

Why Manufacturing’s Tech Stack Still Needs a Human Fix

There is a very real technology challenge in manufacturing sourcing and procurement. This manifests in the contrast of massive investment in tech with...

Improved Execution Featured Source-to-Pay Core Operations Efficiency ServiceNow Industry: Manufacturing
[ServiceNow eBook Excerpt] Four Benefits of Automating your Source-to-Pay Operations
Jewel Andersen

[ServiceNow eBook Excerpt] Four Benefits of Automating your Source-to-Pay Operations

Editor's Note: We initially published this excerpt in July 2024, but a year later, we found these takeaways to be just as relevant. So, we thought we'...

Workflow Efficiency Improved Execution Source-to-Pay ERP
Out of Sight, Top of Mind: Managing remote assets with ServiceNow
Chelsea Boyce

Out of Sight, Top of Mind: Managing remote assets with ServiceNow

At its core, asset management involves the comprehensive tracking and oversight of an organization’s (largely technology) assets to optimize usage, re...

Improved Execution Featured Core Operations Efficiency ServiceNow Asset Management
An open book on the beach.
Carol Tucunduva

Summer Reading: Soak up the ServiceNow strategy

As we reach the midpoint of 2025, it’s the perfect time to pause and assess what’s driving results and what’s just adding to the noise. AI automation ...

Workflow Efficiency Improved Execution ServiceNow Asset Management
A Deeper Dive into Agentic AI Use Cases
David Kirkpatrick

A Deeper Dive into Agentic AI Use Cases

Agentic AI is reshaping the future of business automation by enabling intelligent agents that reason, plan, orchestrate, collaborate, and autonomously...

Workflow Efficiency Featured AI
Reframing the Role of Support in ServiceNow Optimization
Meghan (Lockwood) Rexer

Reframing the Role of Support in ServiceNow Optimization

In enterprise IT, progress rarely happens in straight lines. Teams launch ambitious digital transformation initiatives only to find themselves mired i...

Workflow Efficiency Improved Execution Featured Core Operations Efficiency AI Theme: ServiceNow Strategy
ServiceNow Core Business Suite as an Organizational Single Point of Entry
Grant Pulver

ServiceNow Core Business Suite as an Organizational Single Point of Entry

During Knowledge 25 in Las Vegas, ServiceNow announced Core Business Suite, an AI-powered process tool for HR, procurement, finance, facilities, and l...

Workflow Efficiency Improved Execution Featured AI ServiceNow Theme: Process Automation
Is ServiceNow the Future of CRM?
David Kirkpatrick

Is ServiceNow the Future of CRM?

The CRM market is on track to hit nearly $100 billion in global revenue this year. Traditionally, customer relationship management (CRM) platforms hav...

Improved Execution Featured AI ServiceNow CRM
How to Align ‘Little T’ and ‘Big T’ in Your ServiceNow Strategy
Meghan (Lockwood) Rexer

How to Align ‘Little T’ and ‘Big T’ in Your ServiceNow Strategy

Most enterprise ServiceNow journeys start with a “thing” your organization is trying to implement or solve, meaning, your CMDB is on fire, or the new ...

Workflow Efficiency Featured ServiceNow Theme: ServiceNow Strategy
Using ServiceNow to Modernize the Traditional ERP
David Kirkpatrick

Using ServiceNow to Modernize the Traditional ERP

Traditional ERPs like SAP, Oracle NetSuite, and Microsoft Dynamics 365 are built to manage core transactional operations, like ledger accounting, reso...

Workflow Efficiency Improved Execution Featured ERP ServiceNow
Post-Knowledge 2025: What manufacturers need to know about ServiceNow’s AI leap
Jay Wigard

Post-Knowledge 2025: What manufacturers need to know about ServiceNow’s AI leap

Now that the dust has settled from Knowledge 2025, one takeaway stands out: ServiceNow is fully committed to enterprise AI transformation. For manufac...

Featured AI Knowledge 2025 Industry: Manufacturing
Notes from Knowledge 2025: Orchestrating the future of AI, data, and customer experience
Meghan (Lockwood) Rexer

Notes from Knowledge 2025: Orchestrating the future of AI, data, and customer experience

For CIOs and IT leaders navigating fragmented AI deployments, the message from Wednesday’s Knowledge 2025 keynote was simple: orchestration, not isola...

ServiceNow Knowledge 2025 Theme: CX
Notes from Knowledge 2025: Agentic AI transforms enterprise
Rick Wright

Notes from Knowledge 2025: Agentic AI transforms enterprise

If you are on the floor at Knowledge 2025 this week, the one resounding lesson is that the transition to real-time, intelligent enterprise operations ...

Featured AI ServiceNow Knowledge 2025
Notes from Knowledge 2025: AI as the enterprise central nervous system
Meghan (Lockwood) Rexer

Notes from Knowledge 2025: AI as the enterprise central nervous system

At ServiceNow’s Knowledge 2025, CEO Bill McDermott outlined a pivotal moment in enterprise technology. With a clear emphasis on AI’s role in transform...

Improved Execution AI ServiceNow Knowledge 2025
Knowledge 2025 Session Preview: Taking steps toward an AI future
Fritz Byam

Knowledge 2025 Session Preview: Taking steps toward an AI future

You’re probably thinking about AI, and if you’re not, just realize your competitor down the road is. Not thinking about AI is like ignoring the intern...

Improved Execution Featured AI
How to Get the Most From Knowledge 2025
CoreX Editorial Team

How to Get the Most From Knowledge 2025

If there’s one universal truth about tech conferences, it’s that inspiration hits fast, followed quickly by an exhale and a big, “Okay, what next?”

Workflow Efficiency Featured Core Operations Efficiency ServiceNow Theme: ServiceNow Strategy
How to Self-Fund Your ServiceNow Rollout
David Kirkpatrick

How to Self-Fund Your ServiceNow Rollout

For many organizations, integrating a platform as powerful as ServiceNow can feel like a big-ticket, big-roadmap initiative. (We like the term “big T....

Featured AI ServiceNow Theme: ServiceNow Strategy
Airborne view of the Las Vegas Strip, including the Venetian Hotel.
Jewel Andersen

Gearing Up for Knowledge 2025: Our must-see sessions and events

As you can probably tell by our recent posts, all of CoreX is excited for ServiceNow’s Knowledge 2025. That said, with more than 700 sessions to choos...

Workflow Efficiency Improved Execution Source-to-Pay Core Operations Efficiency ERP AI ServiceNow Theme: ServiceNow Strategy
ServiceNow's Enterprise Takeover Positions It Ahead of the Business Tech Curve
Meghan (Lockwood) Rexer

ServiceNow's Enterprise Takeover Positions It Ahead of the Business Tech Curve

ServiceNow is no longer just claiming a seat at the enterprise table. It's rebuilding the entire room. As the platform prepares to unveil its latest q...

Workflow Efficiency AI ServiceNow
Why ServiceNow Is a Smart Bet in an Uncertain Economy
David Kirkpatrick

Why ServiceNow Is a Smart Bet in an Uncertain Economy

We don’t need to state the obvious: Global headlines are dominated by economic uncertainty, from tariff confusion and unstable markets to geopolitical...

Workflow Efficiency Featured ServiceNow Theme: ServiceNow Strategy
How ServiceNow Meets the NIS2 OT Challenge
David Kirkpatrick

How ServiceNow Meets the NIS2 OT Challenge

Imagine this: A cybercriminal exploits a single vulnerability in a piece of manufacturing equipment, affecting multiple companies, halting production,...

Workflow Efficiency Featured Core Operations Efficiency ServiceNow
VIDEO: Dive into CoreX, ServiceNow, and NVIDIA OT Rapid Response
Meghan (Lockwood) Rexer

VIDEO: Dive into CoreX, ServiceNow, and NVIDIA OT Rapid Response

Hallo from Hanover Messe 2025! We’re just back from the event and have some exciting things to share.

Workflow Efficiency Featured AI ServiceNow Industry: Manufacturing
What Exactly is Agentic AI?
David Kirkpatrick

What Exactly is Agentic AI?

AI is evolving fast. This isn’t exactly a headline. But now it’s not just evolving in how it responds. It's starting to act. That’s the promise of age...

Workflow Efficiency Featured AI
The Path Ahead: 7 trends reshaping finance, procurement, and supply chain
Jewel Andersen

The Path Ahead: 7 trends reshaping finance, procurement, and supply chain

Around CoreX headquarters, we only just stopped saying “happy new year.” And yet the calendar tells us it’s already Q2 2025. But we did make good use ...

Featured AI ServiceNow
Looking to Uncover ServiceNow Value? Track Adoption.
David Kirkpatrick

Looking to Uncover ServiceNow Value? Track Adoption.

ServiceNow continues to gain traction among enterprise organizations for its ability to centralize operations and streamline workflows. But when it co...

Workflow Efficiency Core Operations Efficiency ServiceNow Theme: OCM Theme: ServiceNow Strategy
Unpacking Yokohama: AI, Compliance, and What’s Next for ServiceNow
Carol Tucunduva

Unpacking Yokohama: AI, Compliance, and What’s Next for ServiceNow

At the time of this posting, the ServiceNow Yokohama release has been live and available for roughly one week. And within hours of the release, we saw...

Featured AI ServiceNow Theme: OCM
News From Cabo: CoreX CEO Rick Wright on ServiceNow Partner Summit 2025
Meghan (Lockwood) Rexer

News From Cabo: CoreX CEO Rick Wright on ServiceNow Partner Summit 2025

ServiceNow recently held its annual Partner Summit -- this time in sunny Mexico. CoreX CEO Rick Wright returned from Cabo with more than a few insight...

Featured AI ServiceNow
What is a Workflow? And How is This Backbone Driving One of the World’s Most Valuable Companies?
Carol Tucunduva

What is a Workflow? And How is This Backbone Driving One of the World’s Most Valuable Companies?

Alright, let’s start with what we already know: A workflow is any automated, structured sequence of tasks that are carried out to complete a business ...

Featured Theme: Process Automation Theme: ServiceNow Strategy
Optimizing Healthcare Operations with ServiceNow Enterprise Asset Management (EAM)
Meghan (Lockwood) Rexer

Optimizing Healthcare Operations with ServiceNow Enterprise Asset Management (EAM)

In today’s healthcare landscape, operational efficiency transcends mere cost reduction – it is a strategic imperative for organizations aiming to deli...

Featured Industry: Healthcare
ServiceNow in Action at a Manufacturing Plant
David Kirkpatrick

ServiceNow in Action at a Manufacturing Plant

See how the platform goes beyond IT to drive optimal OT at a manufacturing facility. Technology has driven manufacturing advancements from the earlies...

Featured Industry: Manufacturing
5 Ways ServiceNow Transforms Supply Chain Management
David Kirkpatrick

5 Ways ServiceNow Transforms Supply Chain Management

Ed. Note: As part of our ongoing coverage, we’re introducing deeper dives into platform functionality to help business leaders assess value, optimize ...

ServiceNow
The State of ERP in 2025
Carol Tucunduva

The State of ERP in 2025

In 2025, ERP adoption is at an all-time high, with market spending reaching $147.7 billion and 70% of large enterprises relying on ERP. Why the surge?...

Source-to-Pay Essentials: Mastering ServiceNow Terms for Finance and Supply Chain
Meghan (Lockwood) Rexer

Source-to-Pay Essentials: Mastering ServiceNow Terms for Finance and Supply Chain

Recently, here at CoreX, we compiled our Official Source-to-Pay Glossary to help you stay on top of ServiceNow’s latest advancements and industry spec...

Source-to-Pay
How Agentic AI is Transforming Enterprise AI
David Kirkpatrick

How Agentic AI is Transforming Enterprise AI

Agentic AI goes beyond single-purpose chatbots and turns teams of AI agents into collaborative problem-solving business partners.

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CoreX Enters Definitive Agreement to Acquire Volteo Digital
Meghan (Lockwood) Rexer

CoreX Enters Definitive Agreement to Acquire Volteo Digital

CoreX expands global coverage of the ServiceNow ecosystem through a definitive agreement to acquire a leader in the Latin America and EMEA Markets, co...

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Yes, AI is Trending; It's Also Transforming Global Business Solutions in 2025
Grant Pulver

Yes, AI is Trending; It's Also Transforming Global Business Solutions in 2025

At this point, you probably have a visceral reaction one way or another to “AI” - artificial intelligence. We can’t read an article on business or tur...

AI
CoreX Wrapped 2024
Devon Clarke

CoreX Wrapped: 10 Moments from Our Founding to ServiceNow’s Xanadu Release

The buzz of Spotify Wrapped is back for another year – a national holiday for all music lovers. As playlists are analyzed, genres uncovered, and memor...