Case Studies | CoreX | David Kirkpatrick

Building a Unified ServiceNow Foundation for Countywide IT Modernization

A large U.S. county government operating across multiple departments recognized that its legacy ticketing system was no longer sufficient to support m...

Asset Management Industry: Public Sector ITOM ITSM

CoreX Editorial Team 8/5/26

A Community College Modernizes IT Service Management for Scale and Visibility

A public community college supports a diverse academic population with complex operational needs spanning faculty, staff, and students. As technology ...

Industry: Higher Education ITSM CMDB

CoreX Editorial Team 8/5/26

Establishing a Secure OT MVP Foundation for a Global Energy Organization

For global energy organizations, Operational Technology (OT) is inseparable from safety, reliability, and continuity of operations. As OT environments...

Industry: Energy & Utilities OT CMDB

CoreX Editorial Team 8/5/26

An Energy Infrastructure Operator Establishes a Governed OT Foundation on ServiceNow

Operating critical energy infrastructure demands certainty. Across transmission, distribution, and control environments, operational technology system...

Industry: Energy & Utilities OT SAM CMDB

CoreX Editorial Team 8/5/26

Restoring Trust in Vulnerability Response Through CMDB and Data Governance

A large financial institution relies on ServiceNow Vulnerability Response (VR) as a core component of its security operations. As the organization’s a...

Risk and Security CMDB SecOps

CoreX Editorial Team 8/5/26

Enabling a Unified HR Experience at Enterprise Scale

We were engaged by a major American regional retailer. Known for creating the "one-stop shopping" supercenter concept, the company operates over 500 s...

Core Operations Efficiency HRSD

CoreX Editorial Team 8/5/26

Strengthening IT Operations Visibility for a Global Automotive Manufacturer

One of the world's largest automotive manufacturers, with a global portfolio of vehicle brands and a complex technology footprint supporting manufactu...

Industry: Manufacturing ITOM CMDB

CoreX Editorial Team 8/5/26

Modernizing HR Service Delivery to Enable Scalable Outsourcing

As organizations look to control costs and improve employee experience, HR service delivery often becomes a pressure point. Legacy systems, manual coo...

Core Operations Efficiency HRSD

CoreX Editorial Team 8/5/26

Building a Modern SPM Operating Model for a Global Professional Services Firm

One of the world's leading professional services firms, providing audit, tax, and advisory services to organizations navigating complex business, regu...

ServiceNow SPM

CoreX Editorial Team 8/5/26

A Large Public School District Modernizes Internal Service Delivery

A large public school district in the southern United States supports students, educators, and administrative staff across dozens of campuses and faci...

Industry: Public Sector CSM

CoreX Editorial Team 8/5/26

Establishing a Scalable Managed Services Model for a Large Healthcare Organization

Large healthcare organizations rely on ServiceNow not just as a platform, but as an operational backbone supporting clinical, administrative, and ente...

Industry: Healthcare Managed Services CoreXtend Governance

CoreX Editorial Team 8/5/26

AGCO Unifies OT Visibility, Security, and Incident Response with ServiceNow OTM

AGCO is a global leader in the manufacturing and distribution of agricultural equipment, supporting farmers and producers worldwide with innovative ma...

Industry: Manufacturing OT SAM

CoreX Editorial Team 8/5/26

Advancing IT Service Management from Standard to Pro for a Travel Retail Leader

A large network of travel retail and dining locations across North American airports engaged CoreX to enhance its IT Service Management practice by mo...

ServiceNow Industry: Retail ITSM

CoreX Editorial Team 8/5/26

Restoring CMDB Health and Governance for a Regional Energy Utility

The largest utility in Washington State, providing electric and natural gas service to communities across the region, engaged CoreX for a focused CMDB...

Industry: Energy & Utilities CMDB

CoreX Editorial Team 8/5/26

A Technology Integration Provider Scales Source-to-Pay Through Unified ERP Workflows

A growing technology integration provider specializing in enterprise ERP connectivity set out to modernize its source-to-pay operations to support inc...

Source-to-Pay ERP

CoreX Editorial Team 8/5/26

Establishing a Unified ServiceNow Foundation for a Multi-State Cannabis Operator

A leading vertically integrated cannabis operator with cultivation, manufacturing, and retail operations across multiple U.S. states engaged CoreX to ...

Asset Management ITSM SAM HAM CSM

CoreX Editorial Team 8/5/26

Establishing Enterprise Architecture Governance for Countywide Digital Transformation

A major Texas county began a focused digital transformation initiative with a clear mandate: modernize its technology estate, reduce risk, and align I...

Asset Management Industry: Public Sector ITSM CMDB

CoreX Editorial Team 8/5/26

A Global Specialty Chemicals Company Strengthens Software Asset Governance and Audit Readiness

A global specialty chemicals company operating across dozens of countries launched a strategic initiative to modernize its software asset management a...

Asset Management SAM CMDB Governance

CoreX Editorial Team 8/5/26

Standing Up Integrated Risk Management for a National Employment and Labor Law Firm

A law firm focused on employment and labor law since 1958, with more than 1,100 attorneys in major cities nationwide engaged CoreX to implement Servic...

ServiceNow Risk and Security Industry: Legal Services IRM/GRC

CoreX Editorial Team 8/5/26

Building a Single Source of Truth for the Connected Factory at a Global Appliance Manufacturer

A global home appliance manufacturer operating production sites across Europe, North America, and Latin America engaged CoreX to transition from a sca...

Industry: Manufacturing OT CMDB

CoreX Editorial Team 8/5/26

Modernizing Supplier Engagement at Global Scale with ServiceNow SLO

A global building materials manufacturer operating across more than 50 countries set out to modernize supplier engagement across its complex supply ch...

Source-to-Pay ServiceNow Industry: Manufacturing

CoreX Editorial Team 8/5/26

Modernizing HR Grievance and Disciplinary Workflows at a Global Manufacturer

A global manufacturer of commercial-duty automatic transmissions and propulsion systems, manages labor relations across union and non-union facilities...

Industry: Manufacturing Theme: ServiceNow Strategy HRSD OT

CoreX Editorial Team 6/5/26

A Global Automotive Manufacturer Reinvents Employee Support for a Mobile Workforce

A globally recognized automotive manufacturer supports a large, distributed workforce operating across multiple regions. As the organization embraced ...

Industry: Manufacturing Theme: Process Automation CSM

CoreX Editorial Team 6/5/26

From Fragmented OT Visibility to a Global Governance Blueprint

A global medical device manufacturer operates in one of the most precision-driven environments in the world. In highly regulated facilities where upti...

Industry: Healthcare Theme: ServiceNow Strategy CMDB

CoreX Editorial Team 6/5/26

Global Healthcare Org Brings SecOps into a Single System of Action

A global healthcare and pharmaceutical solutions organization operates at massive scale, supporting critical supply chains, sensitive data, and regula...

Industry: Healthcare Risk and Security

CoreX Editorial Team 6/5/26

Enterprise Software Provider Matures Governance and Audit Readiness at Scale

A global enterprise software provider specializing in process intelligence and execution management embarked on a period of rapid international expans...

Industry: TMT Risk and Security IRM/GRC

CoreX Editorial Team 6/5/26

A Financial Institution Modernizes Vulnerability and Configuration Management

A large financial institution operates an extensive branch network while delivering trusted financial services in a highly regulated environment. Prot...

Industry: Financial Services Risk and Security IRM/GRC

CoreX Editorial Team 6/5/26

Global Tech Provider Unifies Source-to-Pay Across a Complex Supply Chain

A global technology provider operating across nearly 180 countries set out to improve efficiency across its managed services, hardware assets, and ord...

Source-to-Pay Core Operations Efficiency CMDB

CoreX Editorial Team 6/5/26

Smart Transportation Leader Automates Visibility Across Infrastructure

A global provider of smart transportation solutions plays a behind-the-scenes role in keeping cities moving safely. Its systems monitor traffic behavi...

Core Operations Efficiency CSM

CoreX Editorial Team 6/5/26

Digital Media Company Transforms Asset and Inventory Management

A global digital media company with a highly distributed workforce and a large volume of equipment in circulation needed a more intelligent and scalab...

Asset Management Risk and Security OT IRM/GRC

CoreX Editorial Team 6/5/26

A Global Manufacturer Reframes Operational Knowledge as a Strategic Asset

A global industrial manufacturer operating dozens of production facilities across multiple regions had long been recognized for innovation, scale, and...

Industry: Manufacturing OT CMDB CSM

CoreX Editorial Team 6/5/26

Unlocking ServiceNow BCM and Entity Management for a Global Professional Services Firm

A global professional services firm specializing in mobility and immigration advisory had invested in ServiceNow's Entity Management and Business Cont...

Improved Execution Featured Core Operations Efficiency

CoreX Editorial Team 6/5/26

Establishing an OT Command Center for a Global Beverage Manufacturer

A global consumer goods manufacturer operates one of the largest and most complex production networks in the world, delivering billions of units annua...

Core Operations Efficiency OT

CoreX Editorial Team 6/5/26

Implementing IRM for a National Corrections and Detention Services Provider

A national provider of corrections, detention, and residential reentry services operating across the United States needed to operationalize its Servic...

Featured Risk and Security IRM/GRC

CoreX Editorial Team 4/8/26

Expanding AI-Driven Self-Service Within Enterprise IT Operations

A large North American energy and utilities organization with more than 10,000 employees was relying on a third-party chatbot to support its IT Servic...

AI Industry: Energy & Utilities Theme: ServiceNow Strategy ITSM

CoreX Editorial Team 4/8/26

Bringing Visibility to Complex Procurement Operations

A global facilities services organization operating across a wide range of client environments was managing procurement within a highly decentralized ...

Core Operations Efficiency ServiceNow S2P

CoreX Editorial Team 4/8/26

Unified OT Visibility and Governance for a Global Defense Manufacturer

In high-stakes manufacturing environments, operational technology is inseparable from mission success. Production systems must remain secure, availabl...

Improved Execution ServiceNow Asset Management Risk and Security

CoreX Editorial Team 4/8/26

Healthcare Tech Org Modernizes Hardware Asset Management

A rapidly growing healthcare technology organization supporting thousands of clients across healthcare and government sectors faced mounting challenge...

Asset Management Industry: Healthcare EAM HAM

CoreX Editorial Team 4/8/26

Global Human Capital Solutions Provider Modernizes Enterprise Risk and Compliance

A global provider of human capital and business solutions supports organizations worldwide through integrated benefits, payroll, and cloud services. O...

Improved Execution ServiceNow Risk and Security

CoreX Editorial Team 3/11/26

Establishing Enterprise Portfolio Governance Through ServiceNow SPM

A large North American transportation and logistics organization engaged InSource to implement and expand its ServiceNow Strategic Portfolio Managemen...

Improved Execution ServiceNow SPM

CoreX Editorial Team 3/11/26

A National Retailer Rebuilds SecOps for Scale and Automation

A national retailer with a large enterprise footprint supports business operations across all 50 states. As the organization continued to grow, its se...

Featured ServiceNow Risk and Security

CoreX Editorial Team 3/11/26

Unifying Demand, Portfolio, and Financial Governance Via ServiceNow SPM

A global infrastructure technology organization sought to modernize and consolidate its portfolio management practices by leveraging ServiceNow Strate...

Workflow Efficiency ServiceNow SPM

CoreX Editorial Team 3/4/26

A Growing Telecom Provider Reworks Customer Service at Scale

A fast-growing telecommunications provider had built its reputation on modern infrastructure and a customer-first mindset. Serving hundreds of enterpr...

Industry: TMT Theme: ServiceNow Strategy CSM

CoreX Editorial Team 3/4/26

A Global Real Estate Services Firm Unifies IT and Security Operations

A global commercial real estate services and investment organization operates at a massive scale, supporting tens of thousands of employees and a vast...

Risk and Security OT

CoreX Editorial Team 3/4/26

Preserving Manufacturing Integrity Through OT Visibility and Governance

A global consumer health manufacturer operates a complex network of production facilities responsible for some of the most recognized over-the-counter...

Asset Management Industry: Healthcare OT

CoreX Editorial Team 3/4/26

A Global Manufacturing and Technology Company Modernizes Software Asset Management at Scale

A global manufacturing and technology company with operations spanning more than 170 countries set out to modernize its software asset management (SAM...

Cost Reduction Featured Asset Management Industry: Manufacturing CMDB

CoreX Editorial Team 3/4/26

Alliander Builds a Scalable IT/OT Foundation for the Future of Energy

As a leading Dutch energy network company, Alliander plays a critical role in delivering reliable, sustainable energy to millions of customers across ...

Featured Industry: Energy & Utilities OT

CoreX Editorial Team 2/5/26

A Law Firm’s Journey to Resource Visibility with ServiceNow SPM

A large, multi-practice law firm had already taken an important first step. They went live on ServiceNow with IT Service Management and Strategic Port...

Workflow Efficiency Featured Theme: ServiceNow Strategy Industry: Legal Services SPM

CoreX Editorial Team 1/28/26

Henry Ford Health System Modernizes Software Asset Management to Reduce Audit Risk

At Henry Ford Health System, innovation is not a side initiative. It is foundational to how care is delivered, operations are run, and risk is managed...

Featured Asset Management Industry: Healthcare EAM

CoreX Editorial Team 1/28/26

Foodservice Company Goes from Legacy IT Constraints to Scalable Growth

For a large foodservice distribution organization with over a century of history, technology reliability is inseparable from business success. Serving...

Featured Core Operations Efficiency Industry: Retail ITSM ITx CMDB

CoreX Editorial Team 1/22/26

When Asset Management Becomes a Bottleneck, not a Backbone

For large professional services organizations, hardware asset management is rarely top of mind until it starts getting in the way.

Featured Asset Management HAM CMDB Industry: Legal Services

CoreX Editorial Team 1/22/26

A North American Energy Provider Builds a Grid That Can Never Go Dark

Across North America, one major energy provider operates the invisible systems that keep life moving: electric transmission, distribution networks, an...

Improved Execution Featured Industry: Energy & Utilities OT

CoreX Editorial Team 1/22/26

From Fragmented OT Data to a Trusted System of Record

Operational technology is the heartbeat of modern manufacturing. It controls production lines, robotics, safety systems, and the processes that keep p...

Featured Core Operations Efficiency Industry: Manufacturing OT

CoreX Editorial Team 1/22/26

Enabling Exceptional Patient Care Through IT

Wellstar Health System is an Atlanta-based nonprofit health system that operates 11 hospitals and 25,000 employees, including 600 in IT. They are a na...

CoreX Editorial Team 1/22/26

From Visibility to Control: Establishing a Scalable OT Operating Model

A global life sciences and manufacturing organization operates highly complex production environments where uptime, quality, and safety are non-negoti...

Featured Core Operations Efficiency Industry: Manufacturing Industry: Life Sciences

Jesse Nocon 1/8/26

How One Retail Giant Reclaimed a Platform Meant to Scale

A large, multi-location retailer reached a critical inflection point. Store growth was accelerating. Digital initiatives were expanding. Expectations ...

Featured Core Operations Efficiency Industry: Retail

Overhead view of medical distribution trucks

CoreX Editorial Team 9/4/25

48 Days to 48 Hours: How One Company Optimized Customer Onboarding

For more than 81 years, our client has been one of Mexico’s most trusted names in the logistics and distribution of pharmaceutical and personal care p...

Improved Execution Featured Core Operations Efficiency AI Industry: Healthcare

CoreX Editorial Team 6/25/25

Banco de Costa Rica Empowers Digital Transformation Across its Company

Note: Since CoreX completed its acquisition of Volteo Digital, our team has been beyond excited to share the successes of our new friends and colleagu...

Workflow Efficiency Improved Execution Featured ServiceNow Industry: Financial Services

David Kirkpatrick 5/22/25

How a Global Pharma Company Streamlined SecOps with ServiceNow

Security operations are critical across both IT and OT environments. ServiceNow supports this through capabilities in vulnerability response (VR) and ...

Cost Reduction Workflow Efficiency Improved Execution Featured Core Operations Efficiency ServiceNow Industry: Life Sciences

David Kirkpatrick 5/2/25

ServiceNow S2P Leads to Procurement Transformation at Gaming Publisher

Sourcing and procurement for your organization, ensuring your company has all of the goods and services your team needs to do their jobs, involves syn...

Improved Execution Featured Source-to-Pay ServiceNow Industry: TMT

David Kirkpatrick 3/13/25

How a Leader in Global Consumer Packaging Solutions Increased OT Asset Inventory 220%

Every business transformation begins with a first step. Implementing technology that touches every part of a business, especially when combining OT wi...

Featured Industry: Manufacturing