A global commercial real estate services and investment organization operates at a massive scale, supporting tens of thousands of employees and a vast, internationally distributed technology environment. With data, systems, and users spread across regions, effective coordination between IT and security teams is essential to managing risk and maintaining operational continuity.
As the organization continued to grow, security incidents and vulnerabilities were managed through a mix of tools and processes that did not always align. Leadership recognized the need for a shared platform that could unify IT and security operations, improve visibility, and enable a more proactive approach to risk management.
The Challenge: Siloed Teams and Manual Processes
Security and IT teams were operating in parallel but not always together. Incident response and vulnerability management relied on separate workflows, limiting collaboration and slowing response times.
Manual processes created friction. As automation became the industry standard, reliance on manual workflows and disconnected integrations increased operational risk and reduced efficiency.
Tool sprawl made coordination difficult. Without strong integration across security technologies, teams lacked a shared, real-time view of threats, incidents, and remediation progress.
The organization needed a more cohesive operating model that could bridge functional gaps while supporting scale and complexity.
The Solution: Establishing Security Operations as a Shared Platform
The organization partnered with CoreX to establish Security Operations on ServiceNow as a common platform for both IT and security teams. A phased roadmap was developed in close collaboration with leadership, focusing on improving response, increasing visibility, and aligning workflows across functions.
ServiceNow Security Incident Response was implemented with integrations to existing security tools, enabling faster and more coordinated threat detection and response.
Vulnerability Response was deployed alongside incident response, integrating third-party risk and vulnerability data to improve prioritization and drive more proactive remediation.
The Result: Better Visibility and Stronger Alignment
By bringing incidents and vulnerabilities into a single system of action, teams gained a clearer, shared understanding of risk and response. The new operating model improved collaboration between IT and security teams, reducing handoffs and increasing accountability. Automation and integration replaced manual steps, accelerating response times and reducing operational friction.
Leadership gained improved visibility into both incidents and vulnerabilities, supporting more informed decision-making and risk prioritization.
With a unified platform in place, the organization was positioned to continue scaling automation and onboarding additional tools as security needs evolved.
By unifying IT and security operations on ServiceNow, the organization moved from fragmented response to coordinated action. Security Operations became a shared capability rather than a siloed function, enabling faster response, clearer visibility, and stronger alignment with enterprise priorities.
The result is a scalable, future-ready security foundation designed to support a global organization operating in an increasingly complex threat landscape.
