A leading vertically integrated cannabis operator with cultivation, manufacturing, and retail operations across multiple U.S. states engaged CoreX to stand up a foundational platform spanning IT Service Management, Customer Service Management, and IT Asset Management, along with the integrations needed to connect ServiceNow to its existing systems. The objective was to replace fragmented tooling with a single, scalable service and asset management foundation.
Challenge
The company was managing service delivery and asset operations through disconnected tools that no longer fit the scale and pace of its business. As a new ServiceNow customer, the organization needed more than a tool to install. It needed a dependable operating foundation and a clear path from its current state to a modern, standardized platform.
Because the company was new to ServiceNow, the engagement also carried an enablement dimension. Teams needed to understand how platform workflows operate, what a structured implementation looks like, and how to take ownership of the environment after go-live. Without a strong, well-governed baseline and reliable integrations to surrounding systems, the organization risked carrying forward the same fragmentation it was trying to leave behind.
Solution
CoreX scoped a foundational implementation covering IT Service Management, Customer Service Management, Hardware Asset Management, and Software Asset Management, delivered through its DeployNow methodology.
Rather than building fully custom workflows from scratch, DeployNow starts from ServiceNow capabilities that are operational at baseline and applies focused, business-specific configuration. This accelerates delivery and keeps the environment easy to upgrade and extend as new needs emerge.
The engagement runs hardware and software asset workstreams in parallel and follows a structured delivery cadence: kickoff and discovery to establish workspaces, reports, dashboards, and baseline configuration; a core build period to deliver the functional foundation; and a phase dedicated to enablement, training, and persona-based user acceptance testing before moving from a sub-production environment into production.
Integrations connect ServiceNow to the company's existing systems so that service and asset data flow into a single platform of record. Throughout, the emphasis on standard, out-of-the-box functionality keeps customization to a minimum and positions internal teams to own and evolve the platform after go-live.
Results
As an in-progress engagement, the expected outcomes are framed around the defined scope of work. The company is expected to gain a single, governed ServiceNow foundation spanning IT service delivery, customer service, and hardware and software asset management, replacing the disconnected tools it relied on previously.
The DeployNow approach is expected to deliver a functional baseline quickly while minimizing customization, giving it room to expand into additional workflows over time. Structured training and user acceptance testing are expected to leave internal teams equipped to operate and grow the platform independently.
Summary
By establishing a standardized ServiceNow foundation across service management, customer service, and asset management, the company is positioned to consolidate fragmented operations onto a single, scalable platform. The DeployNow approach supports a fast, dependable start while preserving the flexibility to expand as the business continues to grow across its markets.
