A global provider of human capital and business solutions supports organizations worldwide through integrated benefits, payroll, and cloud services. Operating across multiple regulatory environments, the organization manages complex compliance obligations while overseeing a rapidly expanding third-party ecosystem.
As regulatory expectations increased, leadership recognized the need to modernize how enterprise risk, compliance, and third-party oversight were managed. Existing approaches relied heavily on manual processes and fragmented workflows, limiting visibility, slowing assessments, and introducing inconsistency across control validation and risk scoring.
At the same time, third-party risk was growing in both scale and importance. Vendor assessments were conducted manually, creating delays, inconsistent outcomes, and limited insight into overall risk exposure.
The Challenge: Fragmented Compliance and Manual Risk
Management
Compliance activities lacked standardization. Control objectives were tracked manually, and inconsistent entity definitions made indicator validation difficult across regulatory frameworks.
Risk tracking was decentralized, limiting leadership’s ability to understand how issues aggregated across the organization.
Third-party risk management processes relied on manual vendor assessments and follow-ups, resulting in inconsistent scoring, delayed reviews, and limited transparency into vendor risk posture.
As regulatory pressure increased, the organization needed a more structured, transparent, and scalable approach to enterprise risk and compliance.
The Solution: An Integrated Risk and Third-Party Governance
Framework
The organization partnered with CoreX to implement ServiceNow Integrated Risk Management (IRM) and Third-Party Risk Management (TPRM) as part of a broader audit readiness and compliance modernization initiative.
ServiceNow Policy and Compliance, Policy Exceptions, and Risk Management were deployed to introduce standardized compliance workflows, centralized risk tracking, and structured exception handling across the enterprise.
To strengthen third-party governance, CoreX configured TPRM with vendor
segmentation, tiering, and risk scoring, establishing consistency and transparency across vendor assessments. Custom reminder automation reduced manual follow-ups by automatically prompting vendors, accelerating review cycles, and improving assessment completion rates.
To address control gaps, a tailored configuration enabled compliance teams to validate evidence before score impact, improving accuracy, confidence, and audit readiness.
Integration with the Unified Compliance Framework (UCF) enabled control mapping across regulatory frameworks, increasing agility as requirements evolved.
The Results: Stronger Governance, Better Visibility, Improved Audit Outcomes
With IRM and TPRM in place, the organization established a centralized system of record for enterprise risk and compliance. Workflows became standardized and auditable. Risk tracking improved across business units and vendors. Third-party assessments became more consistent, timely, and transparent.
Already leveraging multiple ServiceNow capabilities, the organization successfully expanded into IRM and TPRM, strengthening audit outcomes, improving control accuracy, and positioning itself to scale governance efforts as regulatory demands continue to evolve
