Winter does something interesting to the enterprise technology world. The conference circuit slows down a bit. The year-end urgency fades. Budgets are approved, roadmaps are drafted, and there’s finally a little breathing room to think.
And think we should. We haven't done one of these reading lists in a while. So, as long as the term "bomb cyclone" still appears in headlines, it's a good opportunity to catch up.
Why not grab a warm drink, open a few browser tabs, and settle in? Here’s our CoreX Winter Reading List for anyone who wants to understand where the Now platform is heading and what it means for the ecosystem.
ServiceNow and OpenAI Deepen Enterprise AI Collaboration
ServiceNow Press Release, January 2026
The headlines were big. The implications are bigger. The expanded collaboration between ServiceNow and OpenAI reinforces what many of us already suspected: AI on the Now Platform is moving beyond text generation and into richer enterprise use cases, including voice and more context-aware automation.
This matters for the ecosystem because it shifts the conversation from “Can we use AI here?” to “How do we govern and scale AI responsibly across the enterprise?”
Three AI Developments Shaping the Future of Work
ServiceNow Blog, 2026
This one is a great "reset" read. It pulls back from product announcements to look at how AI is reshaping work itself across IT, HR, customer service, and operations. Embedded assistance. Context-aware recommendations. Automation that feels less like a bot and more like a colleague.
For ServiceNow professionals, it’s a reminder that platform evolution is really about workforce evolution. If your workflows don’t change how people work, then the technology hasn’t done its job. In 2026, expectations are higher than ever.
ServiceNow Strengthens Analytics Strategy with Pyramid Analytics Acquisition
CIO, February 2026
This CIO piece unpacks why ServiceNow’s acquisition of Pyramid Analytics is more than a BI play. The takeaway: analytics is moving directly into the workflow layer. Instead of reviewing dashboards after the fact, organizations are being nudged toward decision intelligence in the moment of action.
For the ecosystem, this signals a continued shift from service management platform to enterprise operating system.
ServiceNow as the Go-To Platform for Enterprise AI
Seeking Alpha, February 2026
This independent analysis looks at ServiceNow through an investor lens, positioning it as a foundational enterprise AI platform rather than just a workflow tool. The article connects product momentum, AI adoption, and subscription growth to a broader market thesis.
It’s a useful read if you want to understand how the outside world is interpreting ServiceNow’s AI strategy, and what that might mean for long-term ecosystem growth.
Why This Winter Reading List Matters
ServiceNow in 2026 is consolidating intelligence. The partner ecosystem is being asked to innovate faster and more responsibly. And customers are being asked to mature governance alongside adoption.
For those of us working in and around the ecosystem, winter is a good time to pause and zoom out. So, if you’re mapping your 2026 roadmap, refining your architecture, or just trying to stay ahead of what’s coming next, these reads are a great place to start.
Stay warm. Stay curious. And if you’ve found an article we should add to the list, let us know.
