ServiceNow AI Front Door | Moveworks & EmployeeWorks
Create Effortless Employee Services
Most organizations run five service desks rather than one, each with its own portal and knowledge base, which leaves employees guessing where to ask or go for help.
CoreX deploys Moveworks and EmployeeWorks as a single AI front door that answers employees' questions and completes requests across the systems that own the work.
EMPLOYEE SERVICE CHALLENGES
Most organizations are funding five front doors instead of one.
IT, HR, facilities and regional teams each run their own queues, portals and knowledge bases, usually as the product of acquisitions and years of point purchases. Employees never know where to ask, and the organization funds every one of those front doors. Meanwhile the service desk spends most of its capacity on requests that need no human judgment at all.
The patterns that get in the way:
Multiple Service Desks
IT, HR, facilities and regional teams each run their own queues, portals and knowledge bases.
The Portal Nobody Uses
A virtual agent almost no one talks to, alongside an L1 queue filled with access requests, password resets and status checks.
Deflection That Hands Work Back
Answering a question or surfacing an article leaves the request unfinished, because the employee still ends up filling in a form.
Knowledge That Isn't Ready
Content that is not machine-readable produces answers that miss expectations, which is the most common reason these projects disappoint.
SERVICENOW MOVEWORKS & EMPLOYEEWORKS CAPABILTIITES
Don't just get questions answered. Get work completed.
Employees ask for what they need in the tools they already use and get an answer that fits their role, along with the workflow behind it, carried through to completion.
Moveworks combines conversational AI with agentic automation across enterprise systems, sitting above ITSM and HRSD rather than inside them, so the request reaches whichever systems own the process without the employee needing to know which ones those are.
CoreX helps organizations implement and operationalize capabilities including:
AI Assistant
A conversational front end in Teams, Slack, the portal or an intranet, combining context-aware search with end-to-end task automation.
Enterprise Search
Answers personalized by role, region, language and access level rather than keyword matching, across more than 100 supported languages.
Agent Studio
A low-code IDE for designing, testing and deploying AI agents that plan, reason and securely execute actions.
Connectors & Knowledge Studio
Federated knowledge across ServiceNow, SharePoint, wikis and other repositories, kept current without the employee knowing which system owns the answer.
WHY COREX FOR SERVICENOW'S MOVEWORKS & EMPLOYEEWORKS
Readiness first, then build. Orient. Chart. Expand.
AI is only as good as the data and governance beneath it. Deployments disappoint when an assistant is pointed at knowledge, catalogs and permissions that were never prepared for it, so we establish those foundations first and stay accountable for reaching completed work. Effortless Employee Service is one of the five offerings in CoreX AI Horizon, our model for ServiceNow AI, and every engagement runs the same deliberate, low-risk journey.
How we Engage:
ORIENT | AI Readiness and Opportunity Assessment
We review how employees ask for help today, inventory the knowledge sources and integrations an assistant would need, mine ticket and search volume for what should never have been a ticket, and diagnose readiness across data, knowledge, integration, security and change capacity.
CHART | AI Front Door Strategy & Experience Design
We settle what chat, Slack, Teams and the portal each do so one assistant fronts every request, then design the persona and intent catalog, the conversation and grounding strategy, the triage and routing model, and the agentic actions worth automating with their approvals and guardrails.
EXPAND | Launch, Knowledge Activation and Agent Build
We take the assistant live across channels, activate knowledge through connectors and content remediation, build the integrations into HRIS, ITSM, finance and collaboration tools, and build, test and validate the agents that complete requests in the system of record.
OUR MOVEWORKS CREDENTIALS
The bench behind the build.
Four things that are true of CoreX rather than of the product itself.
