What This Integration Means For You

1. Does this announcement affect my current contract, account team, or services?

Your account team and services are not impacted. Your primary points of contact remain unchanged.

From a contracting perspective, CoreX will work directly with your procurement and legal teams to complete required vendor onboarding or administrative updates. These updates are procedural and are not expected to change currently contracted services or delivery timelines.

Behind the scenes, this integration allows us to invest more deeply in talent, delivery capabilities, and innovation, without disrupting your day-to-day experience. Leadership teams at InSource and CoreX are fully aligned in ensuring continuity, quality, and consistency throughout the integration process.

2. Is there significant overlap between InSource and CoreX customers?

There is very little overlap between the InSource and CoreX customer bases. This complementary alignment allows us to expand capabilities, scale delivery, and invest in specialization without creating conflicts or disrupting existing client relationships.

3. About CoreX

CoreX is a rapidly growing ServiceNow Elite Partner delivering business transformation across the full breadth of the ServiceNow platform. Together with the InSource team, CoreX now operates across the Americas, North LATAM, and EMEA, partnering with organizations to unlock measurable value from their ServiceNow investments.

Over the last 12 months, the combined CoreX and InSource teams have achieved more than 500 ServiceNow certifications and earned five Product Line Achievements across the Americas and EMEA. This momentum reflects both the depth of our platform expertise and our continued investment in building specialized, high-performing teams. Collectively, our capabilities span ITx, OT, ITAM, ITOM, SPM, GRC, SecOps, HR, CSM, and AI-powered workflows, enabling us to support complex, enterprise-wide initiatives.

CoreX is deeply embedded in the ServiceNow ecosystem, with longstanding relationships across ServiceNow’s product, sales, and partner organizations. Combined with InSource’s delivery strength and client-first culture, this foundation allows us to align strategy, architecture, and execution in a way that accelerates outcomes without sacrificing quality or care. Together, CoreX and InSource bring a boutique partnership experience where it matters, paired with the scale, specialization, and global reach required to deliver at enterprise level.

4. How does this integration benefit customers like me?

This integration enhances what we can deliver for you, without changing how you work with us.

Clients benefit from expanded access to certified expertise across the ServiceNow platform, deeper cross-practice collaboration, and greater delivery scale, while continuing to engage with the same trusted team and delivery model. The result is faster access to specialized capabilities, stronger execution, and sustained investment in innovation.

5. What is CoreX's philosophy for clients?

CoreX and InSource share a client-first philosophy rooted in outcomes, trust, and long-term partnership.

We believe transformation succeeds when technology, people, and processes move forward together. Our approach is centered on helping clients realize real value from ServiceNow through thoughtful strategy, strong delivery, and sustained change.

CoreX’s philosophy is centered on business transformation through ServiceNow. This is reflected in its values, culture, and thoughtful, value-driven approach to helping customers achieve successful ServiceNow transformations.

- Support our customers to the fullest: We exist to solve the most important challenges our customers face in their core business operations. This is our top priority.

- Care for (and passionately empower) others: We are a team building something exceptional. We show commitment by always going the extra mile and demonstrating respect for colleagues and customers through open, transparent, and honest communication about the impact of requests and changes.

- Solve problems with creativity: Building something great takes hard work. We love creating value for businesses and for ourselves. We stay at the forefront, leveraging AI and next-generation technology, while striving to be the bridge between technology and the human side of transformation.

- Create with vision and integrity: The fast pace of the tech world can make transformation feel overwhelming. We believe a balanced business-and-technology team, guided by a clear vision and a human-centered approach, can solve that “big mess” feeling that sometimes results from “big technology,” for partners, employees, and the communities we serve.

- Develop a habit of excellence: Each of us has the capacity to do great things, to grow, create, and evolve. We are not afraid to challenge the status quo and strive for excellence. We act with intention, focus on asking questions, encourage curiosity, give feedback, and continuously improve.

6. What is the future of the InSource team, and what does it mean for us?

The future of the InSource team is one of growth, investment, and expanded opportunity.

The only anticipated changes in how we work with you and your team are increased investment in top-tier talent for the InSource team, along with additional investment in developing best-in-class delivery, innovation, integration, and support capabilities to benefit you and your business.

7. What is InSource and CoreX’s commitment to clients?

Our commitment is to maintain the momentum of your business, especially during this critical time. There will be no interruptions to your service, and we will remain focused on your success.

The highest priority for the leaders of both companies is to ensure your satisfaction, maintain service quality, and make sure we continue to meet your expectations.

8. Why is this acquisition happening now?

InSource sought a partner aligned with its culture, one that could support growth, expand specialization, and invest in long-term delivery excellence.

The combined experience of professionals from leading firms in the ecosystem such as Acorio and KPMG, together with global executives from ServiceNow itself, gives us confidence that CoreX is the ideal partner to drive growth, innovation, and the capabilities our customers need, without compromising the culture of authenticity and innovation that defines us.

In short, our business is built around people. When our employees feel empowered and motivated, that positive energy carries through to your experience working with us.

We are excited about the opportunities this new chapter represents for our team. We know this is a significant change (especially for those who have been with us since the beginning) but we are prepared to embrace it with great enthusiasm.

9. Who can I contact for more information?

We will make sure your questions are answered. We will also work to enable our sales teams and service delivery leaders, so they are prepared to help address your questions.

If you have any urgent questions, please don’t hesitate to contact your InSource account manager. We will keep you informed of any relevant updates related to this acquisition. Your account manager can also coordinate any meetings you’d like to have with CoreX executives.

We will continue to share information about benefits and other relevant updates related to our collaboration with CoreX through future communications.