Protect Your Entire Manufacturing Operation Flow with ServiceNow Operational Technology (OT) Management
(From Floor to Fulfillment and Everything in Between)
CoreX helps you secure and optimize your OT environment with ServiceNow’s OT Management solutions. Backed by real-world experience from leaders who’ve worked on plant floors, we understand the complexities of OT operations and help you streamline workflows, reduce risk, and ensure the reliability of your critical infrastructure.
What’s Holding Your OT Operations Back from Peak Performance?
While industrial environments are becoming increasingly connected with Industry 4.0, many organizations still rely on manual processes and legacy knowledge to manage critical OT operations, creating costly inefficiencies and risks. As Industry 5.0 introduces AI-driven intelligence, the gap between outdated workflows and next-gen automation continues to grow.
Here are just some of the challenges holding operations back:
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Data Silos Limit Insights
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No Single Source of Truth for OT
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Vulnerable Legacy Infrastructure
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Slow Incident Response Increases Costs
Data Silos Limit Insights
Disconnected systems make it hard to consolidate and analyze OT data, preventing predictive analytics.
No Single Source of Truth for OT
Without a trusted, unified system of record, organizations struggle to track OT devices, making monitoring and security ineffective.Vulnerable Legacy Infrastructure
Aging systems are full of security gaps, making it hard to identify and prioritize critical devices for remediation.Slow Incident Response Increases Costs
Manual workflows delay resolution, and unstructured change management leads to disruptions.Together, these challenges spike costs, increase security risks, and put operations at the constant risk of downtime. As the industrial processes get more complex, these outdated processes simply don’t scale. With ServiceNow, you can manage your OT environment with confidence.
ServiceNow Operation Technology Management: Full Visibility, Reduced Downtime
What Leaders Are Facing Today:
ServiceNow’s Operational Technology (OT) Management helps you overcome challenges - like blind spots in OT assets or vulnerable legacy systems – by providing a complete, real-time view of your OT environment. With better visibility and digital workflows, your team can respond faster to incidents, recover quickly from disruptions, and streamline operations - all from a single, unified platform.
With ServiceNow’s OT Management, you can:
1. Build a strong data foundation for better insights
2. Get a complete view of your OT environment for smarter decisions
Use the ISA-95 standard to map OT assets, relationships, and production dependencies—helping you prevent unplanned downtime and resolve issues faster with digital workflows that connect the right people to the right information instantly.
3. Boost OT security with proactive vulnerability response
Get a single view of OT asset risks, receive targeted alerts with prescriptive actions, and prioritize threats based on urgency and business impact using risk-based scoring.
4. Respond and recover faster from OT incidents and changes
Use built-in AI for rapid incident resolution, intelligent routing for quicker collaboration, and streamlined change management to reduce disruptions and costs.
5. Maximize Overall Equipment Effectiveness (OEE) with Predictive Remediation
Harness Agentic AI, Event Management, and existing data collection systems to move from reactive to proactive - and even predictive - operations by automating work creation, assignment, and triage for faster issue resolution and optimized performance.
Why CoreX: Guiding Your OT Transformation with Real-World Experience
At CoreX, we don’t just guide your transformation—we lead it from experience. Our team has spent decades on the plant floor, solving real operational challenges and driving outcomes. We combine that functional experience with deep industrial expertise and ServiceNow proficiency to deliver your organization lasting impact.
As an Elite ServiceNow Partner, we help you solve complex OT challenges, unlock hidden value in your operations, and accelerate time-to-value. Our approach goes beyond quick wins; we lay the foundation for scalable, industry-specific transformation that ensures long-term success.
With CoreX you will:

Learn from leaders who have worked on the plant floor
Our team brings experience from companies like GM and Unilever, helping you solve real OT challenges with practical, proven strategies.

Gain expert guidance and drive adoption
We deliver tailored advisory and change management strategies to ensure your team adopts and maximizes ServiceNow OT solutions.

Streamline OT operations with process-first implementations
Our process-led approach automates and optimizes your OT workflows - from the shop floor to the top floor.

Strengthen security with AI-powered insights
We help you leverage ServiceNow’s AI and risk scoring capabilities to proactively manage vulnerabilities and secure critical OT assets.
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Stay ahead with ongoing, expert support
From go-live and beyond, we evolve your ServiceNow OT solutions to meet changing needs and maximize your long-term value.
Our Industry Focus
Manufacturing
Financial Services
Healthcare &
Life Sciences
Retail
Technology, Media,
Telecommunications
Energy & Utilities
Ready to Modernize Your Plant Floor Operations?
Bring clarity to your OT environment, reduce risk, and resolve issues faster with CoreX and ServiceNow OT Management. Led by experts who’ve been on the plant floor, we’ll help you build smarter, more secure operations – without the guesswork.