We are proud to announce the addition of Eric Perna to our sales division, and the team couldn't be more excited about it.
We've all met salespeople who come across as if they're reading from a script, but Eric's different. When you talk to him, you get the sense he's actually listening instead of just waiting for his turn to pitch. That kind of genuine attention is rare in this business, and it shows in how his clients respond to him.
Eric thinks about his career like a ServiceNow dashboard, and three metrics matter most to him: how happy his clients actually are, how fast he responds when something goes sideways, and whether the solutions he sells actually work how he says they will.
These aren't vanity metrics either. Eric tracks client satisfaction beyond the polite feedback you get in meetings. He measures his response time because he knows that when a client has a problem, every minute counts. And performance matters because results speak louder than promises.
The approach makes sense when you think about it. Those results tell you everything about whether someone is just chasing deals or actually cares about what happens after the contract gets signed. Eric falls squarely in the second camp, which is exactly the kind of thinking that aligns with CoreX.
Ask Eric about his sales philosophy, and he'll tell you directly: be honest, have integrity, and cut through the noise. We know that sounds like something you'd see on a motivational poster, but Eric means it. In a world where software sales often feel like you need a translator just to understand what you're buying, Eric simply tells you “what's what.”
His clients know exactly where they stand from day one. No surprises buried in implementation timelines, no feature promises that turn out to be roadmap items, no fine print “hooks” that surface three months later. It's refreshing for clients who are tired of feeling like they need a lawyer present for every vendor conversation. The approach builds confidence fast, which is critical when you're asking someone to bet their career on a major platform decision.
Eric has a theory about ServiceNow partnerships that we agree with wholeheartedly. Everyone can implement the platform now. Basic ServiceNow skills are table stakes, not competitive advantages. The real opportunity is building solutions so specific to an industry that competitors can't even play in the same league.
What gets Eric excited is the possibility of becoming not just another ServiceNow shop, but the ServiceNow partner that truly understands your business. He wants CoreX to deliver solutions so relevant and impactful that when clients evaluate other options, those alternatives feel generic by comparison.
Eric told us something about client relationships that really stuck: “My job is to make you the hero for selecting CoreX, while you bask in the success we’ve achieved together.”
Eric takes that responsibility seriously because he knows his clients are taking risks. They're often the ones who have to stand up in executive meetings and explain why they recommended CoreX. Every project becomes personal because the client's success and his own professional reputation are completely intertwined.
We asked Eric what role he'd play if CoreX were a rock band. He answered immediately: Drummer. Drummers don't often get the solos or the spotlight, but they keep everyone together. They set the pace and make sure nobody falls apart when the music gets complicated.
That's exactly how Eric sees his role in complex ServiceNow agreements. Keep the team synchronized, maintain momentum through the inevitable rough patches, and create the steady foundation that lets everyone else shine. It's the kind of behind-the-scenes leadership that makes the difference between projects that struggle and projects that flow smoothly from concept to implementation.
Eric tells a story about getting pulled into an RFP late in the game that really shaped how he approaches every deal now. It was a large Midwest client, six other firms were bidding, and all of them were significantly bigger than his employer. Eric had (maybe) three weeks to catch up on relationships and understanding that other vendors had been building for months.
He could have easily gone through the motions, submitted a decent proposal, and chalked up the loss to experience. Instead, Eric and the team dove deep. They built genuine relationships with key stakeholders, invested time in truly understanding the client's challenges, and refused to cut corners on their proposal just because they were behind. A month later, they won the deal.
That experience taught Eric something fundamental about sales that he carries into every opportunity now. Genuine investment in understanding people beats everything else. Size of company, length of relationship, and even price advantage? Not as important as when clients feel like you truly “get” their situation and they trust you to help them succeed.
Eric plans to spend his first 90 days with us getting deep into CoreX’s industry approach, AI readiness strategy, alongside the more advanced elements of the platform, like OT, EAM, and Source-to-Pay. These are areas where CoreX can deliver real transformation for clients, not just implementations. His goal is three new projects ready to launch by quarter's end, which is ambitious, but knowing Eric, he's probably already making the calls to get there.
The focus on those specific solution areas makes sense. They represent significant opportunities for clients to see measurable business impact, and they're complex enough that the depth of expertise Eric brings becomes a real differentiator. It's exactly the kind of industry-focused approach he was talking about earlier.
We're excited to have Eric on the team. He brings the straightforward, trust-first approach that makes complex projects feel manageable and helps clients sleep better at night.
Welcome aboard, Eric. Let’s make some music.