If there’s one universal truth about tech conferences, it’s that inspiration hits fast, followed quickly by an exhale and a big, “Okay, what next?”
This is likely to still be true at Knowledge 2025, where more than 550 sessions are packed into just a few days. By the time you land back at your desk, you’re probably going to be staring down a backlog of emails and wondering how to turn those myriad lightbulb moments into something actionable.
At CoreX, we’ve been to our fair share of ServiceNow events. (For some of us, this will be Knowledge number sixteen!) So, we understand how much there is to gain from attending. This year, we recommend focusing not just on what to learn, but on how to operationalize it as soon as you get back. Some suggestions…
It’s tempting to jot down every idea you hear during a keynote like Uniting AI + Data + Workflows Across Every Corner of Your Business, then let the notes sit idly in a Google Doc. Instead, we’re dropping the best of those ideas into our internal backlog immediately. Not all of them become action items, but the most promising are tagged for short-term exploration.
Oh, one good tip? Don’t just summarize what you heard. Write down why it matters and what problems it could solve. That’s what helps your team prioritize.
A lot of conference takeaways die on the vine because they’re never shared beyond the attendees. To counter this all-too-common occurrence, we recommend creating a “Knowledge Download” hour with leaders from every department impacted by ServiceNow. Rather than doing a slideshow recap, maybe you can frame it as a working session:
This collaborative approach is likely to generate more immediate buy-in, which will likely encourage a wealth of additional brainstorming and testing. That’s always a positive result, but keep in mind, you can’t implement everything at once. That’s why we recommend a Now / Next / Later model:
As a loose example, after the event, vote on a “Now” initiative. Maybe optimize self-service with the latest Now Assist AI tools introduced in the keynote.
For “Next,” prep a pilot to integrate AI into knowledge base suggestions inside an employee experience portal.
And “Later”? Maybe that resembles a full OT+IT incident response workflow as part of your 2026 roadmap, inspired by what you saw in the manufacturing-focused sessions.
A huge part of the Knowledge experience isn’t just what you learned, but who you meet. That said, don’t treat your interactions like dating. When you swap cards, scan badges, or connect on LinkedIn, connect quickly and often so your name doesn’t get lost in an ocean of business cards. Momentum is key here. The sooner you connect after an event, the fresher the conversation.
Connection doesn’t even have to mean time-consuming meetings, either. As an example, we’ve seen teams build shared Slack channels with ecosystem partners they’ve met at Knowledge. They use them to compare notes, swap solution ideas, and maybe even collaborate on shared content pieces. It’s convenient, immediate, and non-intrusive.
As we’ve learned, sometimes the best course is to co-build a smarter path forward, with the people you met over boxed lunches and active roundtables.
If you leave Knowledge 2025 feeling overwhelmed by ideas, that’s a good thing. The challenge is to prioritize, share, and act upon them. The best way to keep the Knowledge momentum going is to treat it like the beginning, not the end, of a transformation journey.
As we get closer to Knowledge, we'll keep sharing how we’re preparing. If you’ve got a tip or story related to the event, drop us a note. We’re always looking to get smarter, together.