The ServiceNow ecosystem never slows down. New releases. New architecture standards. New ways to think about the platform’s role in transforming business. To keep pace, it helps to listen to the people shaping those conversations.
Our first list of experts sparked plenty of discussion. Now we’re back with more voices worth adding to your feed. These leaders bring insight, experience, and perspective that can help you see where the platform is heading next.
This one seems a little obvious. As ServiceNow’s President, Chief Product Officer, and COO, Amit Zavery drives the platform’s product vision and innovation roadmap. His keynote appearances often focus on how ServiceNow is building an AI-first workflow platform and why integrated data is the backbone of that vision.
At Knowledge 2025, he emphasized that “AI’s value depends on a clean, connected data fabric” — a statement that guides much of the company’s investment in Workflow Data Fabric and Now Assist.
Beyond feature announcements, Zavery frequently frames product evolution as a business transformation story. He has highlighted the importance of moving from siloed point solutions to platform-wide adoption, especially in complex enterprises.
Lindsey Wilkinson, a journalist for CIO Dive, offers an external perspective that keeps the ServiceNow conversation grounded. Her reporting on the company’s AI Agent portfolio and enterprise automation strategy combines sharp analysis with insights from IT leaders facing real adoption challenges. She often frames platform advances in the broader context of IT budgets, change management, and ROI.
In a recent article on agentic AI, Wilkinson highlighted both the excitement among early adopters and the skepticism about governance and data readiness, insights that can help organizations plan for both the opportunities and the roadblocks ahead.
As ServiceNow’s President for Asia Pacific and Japan, Adrian Johnston offers a valuable regional perspective on transformation at scale. In multiple interviews, he has emphasized how diverse regulatory environments, cultural expectations, and varying stages of digital maturity influence how customers adopt the platform. His insights highlight that enterprise transformation is never one-size-fits-all.
Johnston has also pointed out that the next wave of platform growth will be driven by industries like manufacturing, energy, and public sector, all of which require highly tailored workflows. By sharing lessons from customers in these sectors, he offers a forward-looking view of how the platform will continue expanding into new areas of enterprise operations.
Rebekah Carter is a respected enterprise technology journalist whose reporting often brings a much-needed outside lens to ServiceNow’s strategy. Her articles in outlets like TechRadar Pro and VentureBeat cover how the platform’s GenAI capabilities are reshaping employee experience, IT service delivery, and workflow automation.
By combining vendor announcements with real customer stories, she helps leaders cut through marketing jargon to understand tangible business impact. Her balanced approach makes her a reliable voice for executives evaluating platform-driven transformation.
Victor Chen, a Principal Product Manager at ServiceNow, plays a hands-on role in developing Virtual Agent and AI-driven conversational workflows. In conference talks and podcasts, he often shares practical lessons about embedding AI in ways that improve resolution times and reduce friction in support processes. His insights go beyond marketing language to address the technical and organizational hurdles of making AI truly effective.
Chen has also highlighted the importance of transparency in AI decision-making and the need to design conversational interfaces that adapt to real-world business contexts. His perspective is especially valuable for IT leaders and platform owners trying to evaluate how AI-assisted workflows can be deployed responsibly and at scale.
Jeff leads ServiceNow’s global Solution Consulting organization, driving the pre-sales experts who translate product strategy into customer outcomes. His public posts and appearances focus on how agentic AI and workflow orchestration are changing the craft of solution consulting and raising the bar on value storytelling.
He’s a frequent speaker for ServiceNow events in this capacity and has recently written about the “agentic AI shift” and what it means for SC teams and customers alike.
David leads Partner Solution Consulting globally, focusing on how ServiceNow enables its ecosystem to design and deliver outcome-driven solutions. In recent interviews he’s discussed the role of AI Agent Studio in scaling automation through partners, and how orchestration across multiple agents ties back to measurable business value.
If you want to understand how ServiceNow’s product vision shows up in the field via partners, David’s perspective is a straight line to that story.
Ashley steers global alliances and channel marketing, translating ServiceNow innovation into partner narratives, programs, and demand plays. Her work centers on helping partners build pipeline and tell clear outcomes-based stories, a position you’ll see in her interviews about building high-growth partnerships and the mechanics of channel-led revenue.
She’s also cited for hands-on partner marketing leadership inside Global Partners & Channels, offering a pragmatic view of what actually moves the needle: segmentation, enablement, and authenticity in storytelling. For anyone watching how ServiceNow scales through partnerships, Ashley’s voice connects strategy to field execution.
This isn’t a definitive list, just the next names we think belong on your radar. If you know someone who deserves a spotlight in our next quarterly roundup, let us know at hello@corexcorp.com or tag us on LinkedIn.
In the meantime, give these leaders a follow. Their experience and perspective will help you understand where the platform is going and why it matters.