As a leading Dutch energy network company, Alliander plays a critical role in delivering reliable, sustainable energy to millions of customers across the Netherlands. With responsibility for developing, maintaining, and operating high-reliability energy infrastructure, Alliander sits at the intersection of operational resilience, regulatory responsibility, and the accelerating transition to renewable energy.
As energy demand increased and grid congestion intensified, Alliander recognized that its operational technology landscape needed to evolve. Managing aging infrastructure while preparing for a more dynamic, data-driven energy future required a smarter, more scalable approach to IT and OT management.
Alliander faced growing pressure from multiple directions. Rising energy demand, expanding infrastructure, and the rapid adoption of sustainable energy sources increased the complexity of grid operations. At the same time, critical infrastructure data was spread across disconnected systems and organizational silos.
Without a unified view of IT and OT assets, teams struggled to gain real-time insight into infrastructure health, service dependencies, and operational risk. This fragmentation limited decision-making, slowed response to issues, and made it difficult to prepare the organization for future automation and AI-driven capabilities.
Alliander set out to address several core challenges:
Unifying IT and OT data into a single, trusted operational environment
Modernizing OT asset and service management across key business units
Breaking down silos between operational, engineering, and IT teams
Laying a foundation for advanced analytics, AI, and automation
Improving customer experience, operational efficiency, and risk management
To support this transformation, Alliander partnered with CoreX to design and implement a secure, scalable operational foundation on ServiceNow. The approach focused on practical execution and long-term sustainability. CoreX helped unify IT and OT data within ServiceNow, providing a single system of record for critical infrastructure. Strong data governance was established early, ensuring consistency, trust, and alignment across teams.
OT teams were engaged from the outset to ensure that operational realities were reflected in the platform design. Rather than relying on heavy customization, the solution leveraged ServiceNow’s out-of-the-box capabilities to support scalability, reduce technical debt, and accelerate time to value.
This foundation enabled real-time visibility into infrastructure, broke down organizational silos, and created the conditions for AI-powered insights and automation to be introduced over time.
By unifying IT and OT data in a single ServiceNow environment, Alliander gained a trusted, enterprise-wide view of its critical infrastructure. Teams could access consistent, reliable information to support daily operations, long-term planning, and regulatory confidence.
The transformation delivered tangible benefits:
Improved operational efficiency through centralized infrastructure data
Stronger collaboration between IT, OT, and engineering teams
Enhanced decision-making supported by real-time insight
A scalable foundation for AI-driven monitoring and issue detection
Increased resilience to support long-term grid modernization
Most importantly, Alliander is now better positioned to manage the growing complexity of the energy transition. With a unified operational platform in place, the organization can continue to innovate, expand sustainable energy initiatives, and strengthen grid reliability for millions of customers.
This initiative laid the groundwork for how Alliander will operate in the future of energy. By modernizing OT asset and service management on ServiceNow, and partnering with CoreX to establish strong governance and execution discipline, Alliander created a durable foundation for continuous improvement, innovation, and long-term grid resilience.