A global manufacturing and technology company with operations spanning more than 170 countries set out to modernize its software asset management (SAM) strategy. As software environments grew more complex and compliance requirements became more stringent, leadership recognized the need for stronger global standardization, improved license visibility, and cost optimization through digital transformation.
The organization aimed to enforce consistent asset management processes worldwide while reducing unnecessary software spend and laying a reliable foundation for future automation.
As software usage expanded across regions, asset data and purchasing practices became increasingly fragmented. Ad-hoc procurement limited visibility into software spend and made vendor consolidation difficult.
At the same time, the organization’s configuration management database (CMDB) required cleanup and standardization to support reliable IT operations and automation. Without trusted, centralized data, lifecycle tracking, license optimization, and compliance reporting were difficult to maintain at an enterprise scale.
To move forward, the organization needed a unified approach to software asset management that could standardize processes globally and improve data quality across systems.
The organization partnered with CoreX to implement a standardized software asset management strategy built on ServiceNow IT Asset Management, CMDB, and Software Asset Management Professional.
Working collaboratively across regions, CoreX helped establish consistent asset and purchasing processes while ensuring clean, reliable data to support automation and compliance. Initial efforts focused on optimizing compliance across the organization’s top software titles, enabling rapid license visibility and accurate entitlement tracking.
By deploying SAM Professional, the organization gained immediate insight into usage and licensing gaps, resulting in a significant reduction in unnecessary software spend and setting a repeatable model for ongoing optimization.
With a centralized SAM foundation in place, the organization improved global visibility into software assets and licensing while reducing compliance risk.
License optimization efforts delivered immediate cost savings and established a precedent for continuous improvement across additional vendors. Standardized asset data and a modernized CMDB positioned the organization to support future automation, predictive analytics, and enhanced vendor management workflows.
The result was a scalable, globally consistent software asset management program that aligned operational efficiency, compliance, and financial optimization.